Users Guide

● A direct update from the OpenManage Enterprise—Tech Release version is not supported. TechRelease version should
be first upgraded to OpenManage Enterprise either version 3.0 or 3.1.
● After you upgrade to version 3.6, the existing device managers will have all devices in their scope by default. However,
if required, the administrator can edit the device manager(s) scope using the SBAC feature. For more information, see
Role and scope based access control in OpenManage Enterprise on page 15 and Manage OpenManage Enterprise users
on page 141.
Before updating to the latest version, the Administrator should:
● Take a VM snapshot of the console as a backup in case something unexpected occurs. Allocate more downtime for this if
necessary.
●
Allocate at least an hour for the update process. Allocate more time if the update must be downloaded by using a slower
network connection.
● Ensure that no device configuration, deployment, or extension (plugin) tasks are running or are scheduled to run during the
planned downtime. Any active or scheduled tasks or policies are terminated without further warning during the update.
● Notify other console users of the impending scheduled update.
● If the upgrade fails, the appliance would restart. It is recommended to revert the VM snapshot and upgrade again.
For upgrades from OpenManage Enterprise version 3.5, the outcome of the upgrade process is indicated by a banner on the
console pages. By default, the banner is displayed for 24 hours after the upgrade, however, you could make it disappear by
clicking 'Dismiss' on the far-right of the banner. When the upgrade from OpenManage Enterprise version 3.5 is successful,
the banner is in green and has a 'upgrade success' message indicating the new version number of the appliance. However, if
the upgrade fails, the appliance is automatically restored to its previous version and the banner is shown in orange and with a
'failure' message. You can click 'View Details' on the banner to view the execution history of the Upgrade job on the Job Details
page.
NOTE:
● When you update OpenManage Enterprise with more than 8,000 discovered devices, the update task completes in two
to three hours. During this time, the services might become unresponsive. It is then recommended to gracefully reboot
the appliance. After the reboot, normal functionality of the appliance is restored.
● Adding a second network interface should be done only after the completion of the post-console upgrade tasks. Attempt
to add a second NIC while the post-upgrade task is in progress would be ineffective.
● You can login immediately after the appliance is updated and don't have to wait till the entire inventory is discovered.
Post update, the discovery task will run in the background and you can see the progress occasionally.
● Clicking Update would initiate an Upgrade Bundle Download job. This job finishes by itself after all the update files are
downloaded and cannot be terminated by the user.
1. To update online from Dell.com, refer Update from Dell.com on page 162.
2. To update offline from an already downloaded update package in the NFS or HTTPS network share, refer Update from an
internal network share on page 163.
NOTE:
Depending on whether a minimal or a full upgrade is needed, the Administrator should create appropriate
folder structures before downloading the update package. For more information about permissible folder structures
and updating of OpenManage Enterprise to the latest version, see the Upgrade the Dell EMC OpenManage Enterprise
appliance version technical white paper on the support site.
Update from Dell.com
Your existing OpenManage Enterprise can be updated online, either automatically or manually, from Dell.com (https://
downloads.dell.com/openmanage_enterprise).
Online update pre-requisites:
● Update settings Where to check for updates should be specified as Dell.com. For more information, refer Update settings
in OpenManage Enterprise on page 161.
● You must ensure that the OpenManage Enterprise appliance can access Dell.com and the expected update.
● Before you begin the update, ensure to take a VM snapshot of the console as a backup in case something unexpected
occurs. Allocate more downtime for this if necessary.
When a new and upgradable version of OpenManage Enterprise is identified, additional details such as the version, size, and new
features of the update are displayed on the Console and Extension page and an active Update button is available. Also, a banner
162
Managing OpenManage Enterprise appliance settings