Users Guide

Manage the device warranty
NOTE: To perform any tasks on OpenManage Enterprise, you must have necessary role-based user privileges and scope-
based operational access to the devices. See Role and scope-based access control in OpenManage Enterprise on page 15.
By clicking OpenManage Enterprise > Monitor > Warranty, you can view the warranty statuses of all the devices that are
monitored by OpenManage Enterprise that are in your scope. For example, an administrator with access to all device groups will
see warranty details of all the devices, however, device managers will see warranty details for only the devices that are in their
respective scope.
You can also export selected or all data to an Excel sheet for the statistical and analytical purposes. The Warranty page displays
the following details:
● STATUS of the warranty
NOTE: Warranty status is determined by the settings that the Administrator selects. See Manage warranty settings on
page 160
○
means critical, indicating the warranty has expired.
○ means warning, indicating the warranty is approaching expiration.
○
means normal, indicating the warranty is active.
● SERVICE TAG
● DEVICE MODEL
● DEVICE TYPE
● WARRANTY TYPE:
○ Initial: The warranty provided with the purchase of OpenManage Enterprise.
○ Extended: The warranty is extended because the initial warranty duration is expired.
● SERVICE LEVEL DESCRIPTION: Indicates the Service Level Agreement (SLA) associated with the device warranty.
● DAYS REMAINING: Number of days left for the warranty to expire. You can set the days before which you get an alert. See
Manage warranty settings on page 160.
OpenManage Enterprise provides a built-in report about the warranties that expire in the next 30 days. Click OpenManage
Enterprise > Monitor > Reports > Warranties Expiring in Next 30 days. Click Run. See Run reports on page 133.
To filter data displayed in the table, click Advanced Filters. See about advanced filters section in OpenManage Enterprise
Graphical User Interface overview on page 34.
Warranty status of all the discovered devices is collected automatically once a week by a built-in Warranty job. You can also
manually initiate the Warranty job by clicking Refresh Warranty in the upper-right corner.
To export all or selected warranty data, click Export. See Export all or selected data on page 63.
Related tasks
View and renew device warranty on page 130
Topics:
• View and renew device warranty
View and renew device warranty
Click OpenManage Enterprise > Monitor > Warranty to get a list of warranty statuses of all the devices monitored
by OpenManage Enterprise, along with their Service Tag, model name, device type, associated warranty, and service level
information. For field descriptions, see Manage the device warranty on page 130.
To view the warranty information and to renew the warranty of a device:
17
130 Manage the device warranty