Users Guide

● The box on the right provides additional information such as the detailed description and recommended action for a selected
alert
NOTE: OpenManage Enterprise version 3.2 and above tracks the Last Updated By data point, however, in the previous
versions this was not tracked. Therefore, be aware that if the Alert log is refined using the User advanced filter field, the
acknowledged alerts from the previous versions will not be displayed.
Select an alert to view the additional information such as the detailed description and recommended action on the right side of
the Alerts Log page. You can also perform the following tasks on the Alerts Log page:
● Acknowledge alerts
● Unacknowledge alerts
● Ignore alerts
● Export alerts
● Delete alerts
● Archived alerts
Related information
Monitor and Manage device alerts on page 111
Manage alert logs
After alert logs have been generated and displayed on the Alert Log page, you can acknowledge, unacknowledge, ignore,
export, delete, and archive them.
Acknowledge alerts
After you view an alert and understand its contents, you can acknowledge that you have read through the alert message.
Acknowledging an alert prevents storing the same event in the system. For example, if a device is noisy and is generating the
same event multiple times, you can ignore further recording of the alert by acknowledging the events that are received from the
device. And, no events of the same type are recorded further.
To acknowledge an alert, on the Alert Log page, select the check box corresponding to the alert, and then click Acknowledge.
A tick mark is displayed in the ACKNOWLEDGE column. Once an alert is acknowledged, the Last Updated By field, located in
the alert-detail section, is populated.
Unacknowledge alerts
You can unacknowledge alert logs that are acknowledged. Unacknowledging an alert implies that all events from any device are
recorded even when the same event recurs frequently. By default, all alerts are unacknowledged.
To unacknowledge alerts, select the check box corresponding to the alerts, and then click the Unacknowledge button. Else,
you can click the tick mark corresponding to each alert to unacknowledge.
NOTE:
The Last Updated By field in the alert-detail section would retain the username of the user who had last
acknowledged the alert.
Ignore alerts
Ignoring an alert creates an alert policy, which is enabled, and discards all future occurrences of that alert. Select the check box
corresponding to the alert, and then click Ignore . A message is displayed that a job is being created to ignore the selected alert.
The total number of alerts displayed in the header row of OpenManage Enterprise is decremented.
Export alerts
You can export alert logs in .csv format to a network share or local drive on your system.
To export alert logs, on the Alert Log page, select the alert logs that you want to export and click Export > Export Selected.
You can export all alert logs by clicking Export > Export All. The alert logs are exported in .csv format.
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Monitor and Manage device alerts