Users Guide

run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity

section.

5. To download the report, click the Download link, and then download the <Servicetag-jobid>.TXT Diagnostics report file.

● Else, click Troubleshoot > Download Diagnostics Report, and then download the file.

6. In the Download RemoteDiagnostics Files dialog box, click the .TXT file link, and then download the report.

7. Click OK.

Extract and download SupportAssist reports

NOTE: To perform any tasks on OpenManage Enterprise, you must have necessary user privileges. See Role-based

OpenManage Enterprise user privileges on page 14

NOTE: Ensure to enable SMBv1 in the SMB Settings before you begin any firmware tasks which need communication with

any chassis or the PowerEdge YX2X and YX3X servers that have iDRAC version 2.50.50.50 and earlier. See Manage

Console preferences on page 145 and Generic naming convention for Dell EMC PowerEdge servers on page 164 for more

information.

1. On the <Device name> page, from the Troubleshoot drop-down menu, select Extract SupportAssist Report.

2. In the Extract SupportAssist Report dialog box:

a. Enter the file name where the SupportAssist report must be saved.

b. Select the check boxes corresponding to the log types whose SupportAssist report must be extracted.

3. Click OK.

A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane. See

View the jobs list on page 101. The job status is also displayed in the Recent Activity section. After the job is successfully

run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity

section.

4. To download the report, click the Download link, and then download the <Service Tag>.<Time>.TXT SupportAssist report

file.

● Else, click Troubleshoot > Download SupportAssist Report.

5. In the Download SupportAssist Files dialog box, click the .TXT file link, and then download the report. Each link represents

the log type you selected.

6. Click OK.

Managing individual device hardware logs

NOTE:

The hardware logs are available for YX4X servers, MX7000 chassis and sleds. See Generic naming convention for

Dell EMC PowerEdge servers on page 164 for more information.

● On the <Device name> page, click Hardware logs. All the event and error messages generated for the device is listed. For

field descriptions, see Manage audit logs on page 99.

● For a chassis, the real-time data about the hardware logs are retrieved from the chassis.

● To add a comment, click Add Comment.

● In the dialog box, type the comment, and then click Save. The comment is saved and identified by a symbol in the

COMMENT column.

● To export selected log data to a .CSV file, select the corresponding check boxes, and then click Export > Export Selected.

● To export all logs on a page, click Export > Export Current Page.

Run remote–RACADM and IPMI–commands on individual devices

RACADM and IPMI commands can be sent to a device's iDRAC from the 'Device name' page to remotely manage the respective

device.

NOTE: Using the RACADM CLI only allows for one command at a time.

1. Select the check box corresponding to the device and click View Details.

2. On the <device name> page, click Remote Command Line, and then select RACADM CLI or IPMI CLI.

Managing devices