Users Guide

Table 30. Troubleshooting OpenManage Mobile (continued)
Problem Reason Resolution
● Verify if the network cables are
connected.
● Verify the IP address and DNS server
settings.
● Verify if the firewall is configured to
allow outbound traffic.
● Verify if the ISP network is operating
normally.
Proxy settings are incorrect. Set proxy host, port, username, and
password as required.
Message Forwarding Service is
temporarily unavailable.
Wait for the service to become available.
The Message Forwarding Service is
unable to connect to a device platform
notification service. [Code 100-105,
200-202, 211-212]
The platform provider service is
temporarily unavailable to the Message
Forwarding Service.
Wait for the service to become available.
The device communication token is no
longer registered with the platform
provider service. [Code 203]
The OpenManage Mobile application has
been updated, restored, uninstalled, or
the device operating system has been
upgraded or restored.
Reinstall OpenManage Mobile on the
device or follow the OpenManage Mobile
troubleshooting procedures specified in
the OpenManage Mobile User’s Guide
and reconnect the device to
OpenManage Enterprise.
If the device is no longer connected to
OpenManage Enterprise, remove the
subscriber.
The OpenManage Enterprise registration
is being rejected by the Message
Forwarding Service. [Code 154]
An obsolete version of OpenManage
Enterprise is being used.
Upgrade to a newer version of
OpenManage Enterprise.
Related tasks
OpenManage Mobile settings on page 154
Related information
OpenManage Mobile settings on page 154
158
Managing OpenManage Enterprise appliance settings