Users Guide
Update from Dell.com
Your existing OpenManage Enterprise can be updated online, either automatically or manually, from Dell.com (https://
downloads.dell.com/openmanage_enterprise).
Online update pre-requisites:
● Update settings Where to check for updates should be specified as Dell.com. For more information, refer Update settings
in OpenManage Enterprise on page 149.
● You must ensure that the OpenManage Enterprise appliance can access Dell.com and the expected update.
● Before you begin the update, ensure to take a VM snapshot of the console as a backup in case something unexpected
occurs. Allocate more downtime for this if necessary.
When a new and upgradable version of OpenManage Enterprise is identified, additional details such as the version, size, and new
features of the update are displayed on the Console and Extension page and an active Update button is available. Also, a banner
with details of the new version is displayed. All users can view the banner, however, only users with Administrator privilege can
opt for the remind later or dismiss the message option.
1. Click Update and perform an update.
NOTE:
● Clicking Update initiates an Upgrade Bundle Download job. This job finishes by itself after all the update files are
downloaded and cannot be terminated.
● If the upgrade fails, the appliance would restart. It is recommended to revert the VM snapshot and upgrade again
2. Log in after the update and confirm that the product works as expected. Check the audit log for any warnings or errors that
are related to the update. If any errors, export the audit log and save for tech support.
After the appliance is updated:
● Clear the browser cache. Not clearing the browser cache, may cause failing of new tasks post update.
● Adding a second network interface should be done only after the completion of the post-console upgrade tasks. Attempt to
add a second NIC while the post-upgrade task is in progress would be ineffective.
● You can login immediately after the appliance is updated and don't have to wait till the entire inventory is discovered. Post
update, the discovery task will run in the background and you can see the progress occasionally.
Related tasks
Check and update the version of the OpenManage Enterprise and the available plugins on page 148
Update from an internal network share
You must set up a local network share and manually download the update package when you are not automatically connected to
Dell.com. An audit log is created after every manual attempt to find an update.
NOTE:
● OpenManage Enterprise versions earlier than versions 3.3, for example, version 3.2 and version 3.1, must first be
updated to version 3.3 before considering an upgrade to 3.5 through a shared Network File Share (NFS).
● A direct update from the OpenManage Enterprise—Tech Release version is not supported. TechRelease versions should
be first upgraded to OpenManage Enterprise either version 3.0 or 3.1.
● For the offline updates (Network Share), the Administrator should create appropriate folder structures before
downloading the update package depending on whether a minimal or a full upgrade is needed. For more information
about updating OpenManage Enterprise to the latest version and permissible folder structure for updates, see the
Upgrade the Dell EMC OpenManage Enterprise appliance version (https://downloads.dell.com/manuals/all-products/
esuprt_software/esuprt_ent_sys_mgmt/dell-openmanage-enterprise-v321_white-papers10_en-us.pdf) technical white
paper on the support site.
● When updating local shares for a manual upgrade of versions without any installed extensions/plugins (such as 3.1 and
3.2), the audit log displays warning entries such as "Unable to retrieve the source file of type Extension Catalog because
the file does not exist" and "The status of downloading the Extension Catalog is Failed". These error messages do not
have any functional impact on the upgrade process and can be ignored.
Before you begin the update:
Managing OpenManage Enterprise appliance settings
151