Users Guide

Troubleshooting
Why cannot I apply Emergency Power Reduction (EPR) on
target device or a group?
Scenario:
When you are trying to apply EPR on a device, the EPR operation may fail and there is an entry in the Audit Logs.
When you are trying to apply EPR option on a group, the EPR operation may fail with the following error message: Unable to
enable the Emergency Power Reduction feature because target devices are unavailable in the
group.
Resolution:
Ensure that all the following conditions are met:
● There is at least one device in the group that is eligible for applying EPR.
● Throttle option is applicable for the following devices:
○ If the device is a server, then iDRAC Enterprise license is applied.
○ If the device is PowerEdge M1000e or PowerEdge MX7000 chassis.
● Shutdown option is applicable only for servers.
Power and temperature units are not updated on UI
Scenario: When you change the power and temperature units in Power Manager through REST APIs and check the UI, the
updates are not reflected on the UI.
Resolution:
After changing the power and temperature units, go to the Power Manager Settings page and then view the Metrics tab.
Why is OpenManage Enterprise unresponsive when I try to
perform extension lifecycle-related actions (install/
uninstall/enable/disable)?
Scenario:
After rebooting OpenManage Enterprise appliance, if you try to perform any extension lifecycle-related actions for Power
Manager, the job is initiated in the back-end but you still see the Console and Extensions page. And, the following message is
displayed after some time: This page isn't working
Resolution:
Wait for some time, and view the status. The extension lifecycle-related action is completed successfully.
Power cap value or the percentage for MX 7000 chassis is
not updated when either one of the entries is changed
Scenario:
17
Troubleshooting 55