Users Guide

Troubleshooting
Why cannot I apply Emergency Power Reduction
(EPR) on target device or a group?
Scenario:
When you are trying to apply EPR on a device, the EPR operation may fail and there is an entry in the Audit Logs.
When you are trying to apply EPR option on a group, the EPR operation may fail with the following error message: Unable to enable
the Emergency Power Reduction feature because target devices are unavailable in the group.
Resolution:
Ensure that all the following conditions are met:
• There is at least one device in the group that is eligible for applying EPR
• Throttle option is applicable for the following devices:
○ If the device is a server, then iDRAC Enterprise license is applied
○ If the device is PowerEdge M1000e or PowerEdge MX7000 chassis
• Shutdown option is applicable only for servers.
Why is OpenManage Enterprise unresponsive
when I try to perform extension lifecycle-related
actions (install/uninstall/enable/disable)?
Scenario:
After rebooting OpenManage Enterprise appliance, if you try to perform any extension lifecycle-related actions for Power Manager, the
job is initiated in the back-end but you still see the Console and Extensions page. And, the following message is displayed after some
time: This page isn't working
Resolution:
Wait for some time and view the status. The extension lifecycle-related action is completed successfully.
Power cap value or the percentage for MX 7000
chassis is not updated when either one of the
entries is changed
Scenario:
For an MX7000 chassis, the power cap value is displayed as same as the upper bound value. When you manually change the power cap
percentage, the value is not updated and even if you change the value, the percentage is not updated.
Resolution:
Provide the power cap value and save the policy. The policy imposes the specified power cap value on the selected devices or groups.
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Troubleshooting 39