PowerVault NX440 Network Attached Storage System Installation and Service Manual Regulatory Model: E58S Series Regulatory Type: E58S001 September 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: System overview.......................................................................................................... 7 Front view of the system...................................................................................................................................................7 Rear view of the system.................................................................................................................................................... 7 Inside the system....
Dell Embedded System Diagnostics........................................................................................................................28 Chapter 6: Pre-operating system management applications........................................................ 30 System Setup..................................................................................................................................................................... 30 Viewing System Setup.........................................
Removing a memory module.....................................................................................................................................64 Installing a memory module.......................................................................................................................................64 Expansion cards and expansion card riser.................................................................................................................. 66 Air shroud....................
Chapter 10: Documentation resources.........................................................................................
1 System overview The NX440 NAS system is a 1U rack-mount Windows Storage Server system that supports up to: ● ● ● ● One Intel Xeon scalable processor Four DIMM slots supporting up to 16 GB of memory Two AC power supply units Four SAS or SATA hard drives Topics: • • • • • Front view of the system Rear view of the system Inside the system Locating the information tag of your system NX440 System Information label Front view of the system Figure 1. Front view of the NX440 system 1. Left control panel 3.
5. 7. 9. 11. Full-height PCIe expansion card slot Power supply unit 2 System status indicator cable port (CMA) iDRAC9 dedicated network port 6. 8. 10. 12. Power supply unit 1 System identification button USB 3.0 port (2) VGA port For more information about the ports and connectors, see Technical specifications. Inside the system Figure 3. Inside the system 1. 3. 5. 7. 9. 8 Intrusion switch Power distribution board Expansion card riser Memory module sockets Fan (4) System overview 2. 4. 6. 8. 10.
Locating the information tag of your system A unique Express Service Code and Service Tag provides specific information about the system. Pull out the information tag located in front of the system to view the Express Service Code and Service Tag. Alternatively, the information may be on a sticker on the back of the system chassis. The mini Enterprise Service Tag (EST) is found on the back of the system chassis. Dell support uses this information to route support calls to the appropriate personnel.
NX440 System Information label Labels on the system provide configuration and part replacement instructions. Figure 5. Front and rear view configuration Figure 6.
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2 Technical specifications Topics: • • • • • • • • • • • Physical specifications Processor specifications Power specifications Cooling fan specifications System battery specifications Expansion bus specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Environmental specifications Physical specifications This section describes the dimensions and weight of the system. Figure 10.
Description Dimension Physical dimensions Xa 482.0 mm (18.98 inches) Xb 434.0 mm (17.08 inches) Y 42.8 mm (1.68 inches) Za (with bezel) 35.64 mm (1.4 inches) Za (without bezel) 22.0 mm (0.87 inches) Zb 534.5 mm (21.04 inches) Zc 573.6 mm (22.58 inches) Weight Maximum weight (with all drives) 13.2 kg (29.10 lb) Processor specifications Supported processor Number of processors supported Intel Xeon E-2124 3.
System battery specifications The NX440 contains one CR 2032 3.0-V lithium coin cell battery. Expansion bus specifications The NX440 NAS system supports up to two PCI express (PCIe) generation 3 cards. PCIe slot Riser PCIe slot height PCIe slot length Slot width Slot 1 x8 PCIe Low-profile Half-length x4 Slot 2 x16 PCIe Low-profile/Full height Half-length x8 Memory specifications The NX440 supports up to four 288-pin RDIMMS with a speed of 2666 MT/s.
Ports and connectors specifications The NX440 system supports USB ports, NIC ports, VGA ports, and a serial connector. USB ports The NX440 supports both USB 2.0 and USB 3.0-compliant ports. Location Type Quantity Front panel USB 2.0-compliant port One Front panel Micro USB 2.0-compliant port for iDRAC Direct One Back panel USB 3.0-compliant port Two Internal USB 3.0-compliant port One NOTE: The micro USB 2.
Operating (Continuous, for altitude less than 950 m or 3117 ft) 10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment. Storage –40° to 65°C (–40° to 149°F) at a maximum altitude of 12,000 m (39,370 ft) Fresh Air For information on fresh air, see Expanded Operating Temperature section. Maximum temperature gradient (operating and storage) 20°C/h (68°F/h) Relative humidity Operating 10% to 80% (noncondensing) with 29°C (84.
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported in the System Event Log. Expanded operating temperature restrictions ● ● ● ● ● ● Do not perform a cold startup below 5°C. The operating temperature specified is for a maximum altitude of 3050 m (10,000 ft). 150 W/8 core, 165 W/12 core and higher wattage processor [Thermal Design Power (TDP)>165 W] are not supported. Redundant power supply unit is required.
3 Initial system setup and configuration This section describes how to install your system, configure it using iDRAC, and how to reinstall the NAS operating system. Topics: • • Setting up your system iDRAC configuration Setting up your system Follow these procedures to set up the system and configure the iDRAC IP address for system management. 1. Unpack the system. 2. If applicable, install the system into the rack. 3. Connect any peripherals to the system.
Use the iDRAC secure default password available on the system Information tag. NOTE: You must have iDRAC credentials to log in to iDRAC For more information, see the Integrated Dell Remote Access Control User's Guide located at www.dell.com/idracmanuals. You can also access iDRAC using RACADM. For more information, see the RACADM Command Line Interface Reference Guide located at www.Dell.com/idracmanuals.
4 Reinstalling the operating system using a DVD If you are reinstalling the NAS operating system onto new OS drives, you need to partition the new drives. This section describes both how to repartition the new OS drives and how to reinstall the NAS operating system. CAUTION: Back up the internal disk drives on your system before reinstalling or upgrading the NAS Operating System.
● Default Initialization — Fast (for example) 13. Click Create Virtual Disk. 14. In the Warning screen, select Confirm and click Yes. 15. When the message appears that the virtual disk was created successfully, click OK. 16. Click Back two times to return to the Configuration Utility Main Menu. 17. Click Virtual Disk Management. 18. Verify that both the newly-created OS partition and the existing data partitions are present. 19. Click Back to return to the Configuration Utility Main Menu. 20.
14. On the next page select Custom: Install the newer version of Storage Server only (advanced). 15. In the Where do you want to install Storage Server? option, select the 140 GB drive that was created in the OS partition recovery steps. NOTE: Do not select an existing data drive for OS installation. Make sure the drive selected is the new OS drive created for this purpose. 16. In the OS Target-Drive option select Unallocated Space (the default) and click Next.
5 Diagnostics and indicators The following sections contain information about the indicator codes for the NX440 and instructions for running the Embedded System Diagnostics program. Topics: • • Chassis LEDs System diagnostics Chassis LEDs The following pages contain the information about the chassis LEDs. Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive.
Drive status indicator code Condition Flashes green slowly Drive rebuilding Solid green Drive online Flashes green for three seconds, amber for three seconds, and then turns off after six seconds Rebuild stopped System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 12.
2. activity LED indicator Status Condition Link and activity indicators are off The NIC is not connected to the network. Link indicator is green and activity indicator is blinking green The NIC is connected to a valid network at its maximum port speed and data is being sent or received. Link indicator is amber and activity indicator is blinking green The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received.
Power indicator codes Condition CAUTION: AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs, which support only 240 V. When two identical PSUs receive different input voltages, they can output different wattages, and trigger a mismatch. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.
Results Running the Embedded System Diagnostics from the Dell Lifecycle Controller Steps 1. As the system boots, press F10. 2. Select Hardware Diagnostics → Run Hardware Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices.
6 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware. Topics: • • • • System Setup Dell Lifecycle Controller Boot Manager PXE boot System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system. These settings have already been pre-configured per solution requirements.
Option Description The iDRAC settings utility is used to set up and configure the iDRAC parameters. You can enable or disable various iDRAC parameters using the iDRAC settings utility. For more information, see the Integrated Dell Remote Access Control User's Guide located at www.dell.com/idracmanuals. Device Settings Enables you to configure device settings.
Option Description System Security Specifies options to configure the system security settings, such as system password, setup password, and Trusted Platform Module (TPM) security. This option also manages the power button on the system. Redundant OS Control Sets the redundant OS info for redundant OS control Miscellaneous Settings Specifies options to change the system date and time.
Option Description System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware. Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving. Viewing Memory Settings To view the Memory Settings screen, perform the following steps: Steps 1.
Processor Settings You can use the Processor Settings screen to view the processor settings, and perform specific functions such as enabling virtualization technology, hardware prefetcher, logical processor idling, and opportunistic self-refresh. Viewing Processor Settings To view the Processor Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Microcode Description Option Description Level 2 Cache Specifies the total L2 cache. Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor. Indicates the Microcode update signature. SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA and PCIe RAID mode on your system. Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Steps 1.
Boot Settings You can use the Boot Settings screen to set the boot mode to BIOS and to specify the boot order. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports. Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Embedded Video Controller Enables or disables the use of Embedded Video Controller as the primary display. When set to Enabled, the Embedded Video Controller will be the primary display even if add-in graphic cards are installed. When set to Disabled, an add-in graphics card will be used as the primary display. BIOS will output displays to both the primary add-in video and the embedded video during POST and pre-boot environment.
Serial Communication details The Serial Communication screen provides the following options. Option Description Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can also be enabled, and the port address can be specified. This option is set to Auto by default. Serial Port Address Enables you to set the port address for serial devices. This field sets the serial port address to either COM1 or COM2 (COM1=0x3F8, COM2=0x2F8).
4. On the System BIOS screen, click System Profile Settings. System Profile Settings details The System Profile Settings screen provides the following options. Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom.This option is set to Performance Per Watt Optimized (DAPC) by default.
System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button. Viewing System Security To view the System Security screen, perform the following steps: Steps 1. Turn on or restart your system. 2.
Option Description Intel(R) SGX Enables or disables the Intel Software Guard Extension (SGX) option. This option is set to Software by default. NOTE: The SGX menu is available, only when E-2186G/E-2176G/E-2174G CPU is installed SGX Launch Control Policy Allows controlling the Launch Control Policy (LCP) of Software Guard Extensions (SGX) technology. This option is set to Unlocked by default. Power Button Enables or disables the power button on the front of the system.
Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the Jumpers and connectors section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system. Steps 1.
If you change the system and setup password, a message prompts you to reenter the new password. If you delete the system and setup password, a message prompts you to confirm the deletion. 6. Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the changes. Operating with setup password enabled If Setup Password is set to Enabled, type the correct setup password before modifying the system setup options.
Option Description Redundant OS State NOTE: This option is disabled if Redundant OS Location is set to None. When set to Visible, the backup disk is visible to the boot list and OS. When set to Hidden, the backup disk is disabled and is not visible to the boot list and OS. This option is set to Visible by default. NOTE: BIOS will disable the device in hardware, so it cannot be accessed by the OS.
Option Description Dell Wyse P25/P45 BIOS Access Enables or disables the Dell Wyse P25/P45 BIOS Access. This option is set to Enabled by default. Power Cycle Request Enables or disables the Power Cycle Request. This option is set to None by default. iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters. You can enable or disable various iDRAC parameters by using the iDRAC settings utility available with iDRAC Enterprise License.
Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup.
7 Jumpers and connectors This section provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Item Connector Description 5 PWRD_EN Reset BIOS password jumper 6 RISER_PCIE Expansion riser PCIe x8 socket 7 PERC_PCIE PERC PCIe x8 socket 8 INT_USB_3.
Disabling forgotten password The software security features of the system include a system password and a setup password. The password jumper enables or disables password features and clears any password(s) currently in use. Prerequisites NOTE: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
8 Installing and removing system components The following sections contain procedures for removing and replacing system components.
Before working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Power off the system and all attached peripherals. 2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide at www.Dell.com/support. 4. Remove the system cover.
Figure 16. Removing the front bezel Installing the front bezel To install the front bezel: Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Locate and remove the bezel key. 2. Align and insert the right end of the bezel onto the system. 3. Press the bezel until the button clicks in place and fit the left end of the bezel onto the system. 4. Lock the bezel using the key.
Hard Drives The NX440 system supports up to four 3.5 inch, hot swappable SAS, SATA hard drives. Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. CAUTION: Mixing drive blanks from previous generations of storage systems is not supported. Steps Press the release button and slide the drive blank out of the drive slot.
Figure 19. Installing a drive blank Next steps If removed, install the front bezel. Removing a drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If applicable, remove the front bezel. 3. Use the management software to prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal.
Figure 20. Removing a drive carrier Next steps 1. Install a drive carrier. 2. If you are not replacing the drive immediately, insert a drive blank in the empty drive slot to maintain proper system cooling. Installing a drive carrier Prerequisites CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.
Figure 21. Installing a drive carrier Next steps If applicable, install the front bezel. Removing the drive from the drive carrier Prerequisites CAUTION: Mixing drives from previous generations of storage systems is not supported. Steps 1. Remove four screws from the side rails on the drive carrier. 2. Lift the drive out of the drive carrier. Figure 22. Removing the drive from the drive carrier Next steps If applicable, install the drive into the drive carrier.
Installing a drive into the drive carrier Prerequisites CAUTION: Mixing drive carriers from other generations of storage systems is not supported. Steps 1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier. 2. Align the screw holes on the drive with the screws holes on the drive carrier. When aligned correctly, the back of the drive is flush with the back of the drive carrier. 3. Secure the drive to the drive carrier with screws. Figure 23.
Figure 24. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down.
Figure 25. Installing the system cover Next steps 1. Reconnect the peripherals and connect the system to the electrical outlet. 2. Turn on the system, including any attached peripherals. Cooling fans The cooling fan components include a cooling fan blank and the cooling fan. Both parts are replaceable. Removing the cooling fan blank Steps 1. Press the release tab to disengage the blank from the cooling fan cage. 2. Lift the cooling fan blank out of the fan cage. Figure 26.
Installing the cooling fan blank Steps 1. Hold the release tab and insert the fan blank into the slots on the cooling fan cage. 2. Press the fan blank until it clicks into place. Figure 27. Installing a fan blank Removing a cooling fan Prerequisites ● Follow the safety guidelines listed in Safety instructions. ● Follow the procedures in Before working inside your system. ● Remove the air shroud. Steps 1. Press the release tabs on the fan cable connector and disconnect the cable from the system board.
Next steps 1. Install the cooling fan or install the cooling fan blank 2. Install the air shroud Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1. Lower the cooling fan into the cooling fan cage. 2. Press the release tabs on the fan cable connector and connect the cable from the system board. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
NOTE: Observe the routing of the cable as you remove it from the system. 2. Using a plastic scribe, slide the intrusion switch out of the intrusion switch slot. Figure 30. Removing the intrusion switch Next steps 1. Install the intrusion switch Installing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1.
Next steps 1. Follow the procedures in After working inside your system. System memory Removing a memory module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. Remove the air shroud. NOTE: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them.
NOTE: The procedure to remove a memory module blank is similar to the procedure to remove a memory module. NOTE: Retain the removed memory module blank(s) for future use. Steps 1. Locate the appropriate memory module socket. CAUTION: To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module; insert both ends of the memory module simultaneously. 2. If a memory module or a memory module blank is installed in the socket, remove it. 3.
Expansion cards and expansion card riser An expansion card can be inserted into an expansion slot on the system board or into a card riser to add enhanced functionality to the system through the expansion bus. NOTE: A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent your system from turning on and no BIOS POST message or F1/F2 pause is displayed. Air shroud The air shroud directs the airflow across the system.
Figure 35. Installing the air shroud Removing the expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. Remove the air shroud. Steps 1. Open the expansion card riser latch. 2. Holding the blue touch points, lift the expansion card riser from the system. Figure 36. Removing the expansion card riser 3.
Figure 37. Installing the expansion card riser filler Next steps 1. Install the expansion card riser. Installing the expansion card riser Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system. Remove the air shroud If removed, Install the expansion card into the riser Open the expansion card riser latch Steps 1.
Next steps 1. Follow the procedures in After working inside your system. Removing an expansion card from the expansion card riser Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system. Disconnect any cables connected to the expansion card or expansion card riser. Remove the expansion card riser. Steps 1. Flip the expansion card riser to locate the connectors on the riser. 2.
Installing an expansion card into the expansion card riser Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system. Remove the expansion card riser. If installed, remove the filler bracket. Steps 1. Flip the expansion card riser to locate the connectors on the riser. 2. Holding the card by its edges, align and insert the expansion card in the connector on the expansion card riser. 3.
Figure 42. Removing the PERC card Next steps 1. Install the PERC card Installing the PERC card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. Remove the expansion card riser. Steps 1. Connect the PERC cable to the PERC card. 2. Flip and insert the PERC card in the PERC card slot. 3. Press the tab on the blue release latch to disengage it from the slot on the system. 4.
Figure 43. Installing the PERC card Next steps 1. Install the expansion card riser. 2. Follow the procedures in After working inside your system. Replacing the system battery Prerequisites NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. ● Follow the safety guidelines listed in Safety instructions.
4. To install a new system battery, hold the battery with the positive side facing outwards and push the battery into the holder until it clicks into place. Next steps ● Follow the procedures in After working inside your system. Replacing the optional internal USB memory key Prerequisites CAUTION: To avoid interference with other components in the system, the maximum permissible dimensions of the USB memory key are 15.9 mm wide x 57.15 mm long x 7.9 mm high. 1.
2. Follow the procedures in Before working inside your system. NOTE: Observe the routing of the cable as you remove it from the system. Steps 1. Disconnect the power and signal cables from the optical drive. 2. To release the optical drive, press and push the release tab towards the front of the system. 3. Slide the optical drive out of the system. Figure 46. Removing the optical drive Next steps 1. Install the optical drive or optical drive blank.
Figure 47. Installing the optical drive Next steps 1. Follow the procedures in After working inside your system. Processor and heat sink To replace the processor, first remove the heat sink to gain access to the processor. Removing the heat sink Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. Remove the air shroud.
Figure 48. Removing the heat sink Next steps 1. If you are removing a faulty heat sink, replace the heat sinl, if not, remove the processor. Removing the processor Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system. Remove the air shroud. Remove the heat sink. Steps 1. Release the socket lever by pushing the lever down and out from under the tab on the processor shield. 2.
Next steps 1. Install the processor. Installing the processor Prerequisites 1. Follow the procedures in Before working inside your system. 2. Remove the air shroud. 3. Remove the heat sink. Steps 1. Align the pin-1 indicator of the processor with the triangle on the system board. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 2. Place the processor in the socket. 3.
NOTE: The thermal grease syringe is intended for one-time use only. Dispose the syringe after you use it. Figure 51. Applying thermal grease on top of the processor 3. Align the heat sink with the standoff screws on the system board. CAUTION: When installing the heat sink, ensure that the airflow arrow label is pointed towards the rear of the system. 4. Using a Phillips #2 screwdriver, tighten the screws to secure the heat sink to the system board. a. Partially tighten the first screw three turns. b.
Drive backplane Removing the drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, you must remove the drives from the system before removing the backplane. CAUTION: Note the number of each drive and temporarily label them before removal so that you can replace them in the same drive slots. 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system. Remove the drives.
Installing the drive backplane Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. Remove the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane. NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped. Steps 1. Align the slots on the backplane with the hooks on the system. 2.
Power supply unit Removing a power supply unit blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps Pull the blank out of the system. CAUTION: To ensure proper system cooling, the power supply unit blank must be installed in the second power supply unit bay in a non-redundant configuration. Remove the power supply unit blank only if you are installing a second power supply unit. Figure 55. Removing a power supply unit blank Next steps 1.
Removing a power supply unit Prerequisites CAUTION: The system needs one power supply unit (PSU) for normal operation. On power-redundant systems, remove and replace only one PSU at a time in a system that is powered on. 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Disconnect the power cable from the power source and from the PSU you intend to replace. Remove the cable from the strap on the PSU handle.
Figure 58. Installing a power supply unit Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the related rack documentation at www.dell.com. 2. Connect the power cable to the PSU, and plug the cable into a power outlet. NOTE: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
Figure 59. Removing the power distribution board Next steps 1. Install the power distribution board. Installing the power distribution board Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1. Align the power distribution board (PDB) with the standoffs on the system. 2. Using a Philips #2 screwdriver, tighten the screws that secure the PDB to the system. 3.
System board Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives. 1. Follow the safety guidelines listed in Safety instructions. 2.
Figure 61. System board screws 3. Using the system board holder, slightly lift the system board, and then slide it toward the front of the chassis. 4. Lift the system board out of the chassis. Figure 62. Removing the system board Next steps 1. Install the system board. Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board. 1.
Steps 1. Hold the system board holder and lower the system board it into the system. 2. Hold the system board at an angle and align the connectors with the slots on the rear of the chassis. 3. Slide the system board towards the rear of the chassis until the connectors are firmly seated in the slots. Figure 63. Installing the system board 4. Using a Philips #2 screwdriver, tighten the screws that secure the system board to the chassis. Next steps 1. Replace the following: a.
Upgrading the Trusted Platform Module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. NOTE: The NX440 system does not support UEFI mode. CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Work with the customer to create and safely store this recovery key.
3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9. From the Intel TXT option, select On. Initializing the TPM 2.0 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2.
Figure 65. Removing the left control panel Next steps 1. Install the left control panel 2. Follow the procedures in After working inside your system. Installing the left control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1. Route the control panel cable through the side wall and the guide slots in the system and connect it to the system board.
Figure 66. Installing the left control panel Next steps 1. Follow the procedures in After working inside your system. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1. Disconnect the control panel cable from the connector on the system board. NOTE: Observe the routing of the cable as you remove it from the system. 2.
Figure 67. Removing the right control panel Next steps 1. Install the right control panel Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the side wall and the guide slots in the system. NOTE: Route the cable properly to prevent the cable from being pinched or crimped. 2. Align and insert the right control panel assembly in the slot on the system. 3.
Figure 68. Installing the right control panel Next steps 1. Follow the procedures in Before working inside your system.
9 Getting help This section provides information about how to contact Dell EMC technical support, how to access information using the system QR code, and documentation resources available from Dell EMC. Topics: • • • Contacting Dell EMC Accessing system information using the QRL Receiving automated support with SupportAssist Contacting Dell EMC Dell EMC provides several online and telephone based support and service options.
Steps 1. Go to https://QRL.dell.com and Browse to your specific product or, 2. Use your mobile device to scan the QR code on your system or use the QR code that is shown in the following figure: Figure 69. QR code for NX440 Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC system, storage, and networking devices.
10 Documentation resources This section provides information about the documentation resources for your system. Task Document Location Setting up your system For information about installing the system into www.dell.com/storagemanuals a rack, see the Rack documentation included with your rack solution. .
Task Document Location For information about connections and client systems management, see the OpenManage Connections Client Systems Management documentation. www.dell.com/dellclientcommandsuitemanuals Working with the Dell EMC PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers (PERC) and deploying the PERC cards, see the Storage controller documentation. www.dell.
