Reference Guide

• Ensure that the disk controller card is connected to the internal drives and is properly seated in the correct slot.
For more information about connecting the card, see the Installation and Service Manual at Dell.com/
storagemanuals.
• Enter the PERC BIOS during the OS boot operation and ensure that the internal drive controller is functional.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
• Ensure that your system supports an internal drive controller.
For information about the internal drive controllers supported on your system, see the system hardware
documentation at Dell.com/storagemanuals.
Error: -5003 occurred while creating an OS volume
Description Invalid drive conguration.
Workaround Perform one of the following tasks:
• Ensure that all hard drives in the OS drive slots are correctly attached and do not have data on them. Hard
drives for the OS must be of the same type and must have greater than 140 GB disk space.
• Enter the PERC BIOS during the OS boot operation and ensure that there are no foreign congurations, no
data on the hard drives, the drives meet the minimum disk space (memory capacity) requirement, and are fully
functioning and accessible.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
Error: -5004 occurred while creating an OS volume
Description
Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation.
Workaround Perform one of the following tasks:
• Ensure that all hard drives in the OS hard drives slots are correctly attached and do not have data on them.
Hard drives for the OS must be of the same type and must meet the minimum disk space requirements.
• Enter the PERC BIOS mode during the OS boot operation and ensure that there are no foreign congurations,
no data on the drives, the drives meet the minimum disk space requirement, and are fully functioning and
accessible.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
Error: -5005 occurred while creating an OS volume
Description
Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation.
Workaround Enter the PERC BIOS mode during the OS boot operation and ensure that there are no foreign congurations, no
data on the drives, the drives meet the minimum size requirement, and are fully functioning and accessible.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
Error: -5006 Dell EMC Storage NAS OS Reinstall DVD
could not be located
Description
Ensure that your Dell EMC Storage NAS OS Reinstall DVD is loaded in the DVD drive.
Installation Issues 5