Users Guide

● Unable to establish communications - The SSL certificate is signed by an unknown
certificate authority.
● Unable to establish communications - The SSL certificate could not be checked for
revocation. The server used to check for revocation might be unreachable.
● Unable to establish communications - The SSL certificate is expired.
Resolution: If the certificate name does not match the hostname, install a certificate that matches the address on which the
management controller is inventoried. Alternatively, disable the certificate name validation feature in your discovery or inventory
settings. For more information, see Communication Settings.
If the certificate authority is not recognized, add the certificate authority to the list of Windows Trusted Root Certification
Authorities on the management console. Alternatively, disable the certificate authority validation feature in the discovery or
inventory settings. For more information, see Communication Settings.
If you cannot check the certificate for revocation, make sure that the certificate revocation list server is available to the
management console. Alternatively, disable the certificate revocation list checking in the discovery or inventory settings. For
more information, see Communication Settings.
If the certificate has expired, generate and install a new certificate. Dell License Manager cannot connect to iDRACs by using an
expired certificate.
Unable to connect
Messages:
● Unable to ping system - Timed Out
● Unable to establish communications - Connection to host timed out
Resolution: Verify that the management controller is connected to the network and assigned the specified address. Verify that
the firewall settings allow you to access the system from the management console.
From the iDRAC or CMC GUI, verify that the address corresponds to a system that contains iDRAC7 or a later version. To
access the GUI, connect to the system IP or hostname from a web browser. If the system does not contain iDRAC7, ignore the
message.
License status warnings
Individual bound license deployed to multiple systems
Message: One or more licenses with the same Entitlement ID are bound to other Service Tags and are currently deployed.
Resolution: Install each individual bound license, distinguished by a unique Entitlement ID, on a single system specified by its
service tag. By using the Dell Online Licensing Portal at dell.com/support/retail/lkm, ensure that a license is properly
associated with the system. Remove license instances deployed on systems other than those specified in the portal.
You may determine to which systems an Entitlement is deployed by sorting or filtering the Entitlement ID column within the
System Inventory table. Improperly deployed licenses can be removed by using the management controller GUI. If multiple
perpetual licenses are installed on the same system, their Entitlement IDs are not displayed in the table. You must inspect such
systems individually and review the installed licenses listed in the System Details pane.
Original license missing during upgrade
Message: The license is designated as an upgrade. However, the original license is not currently installed.
Resolution: Make sure that the original license is not reassigned to another system. If the original license is not present because
of the service performed on the system, ignore the message.
Troubleshooting
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