Users Guide

Troubleshooting

Topics:

• Importing license

• License inventory or discovery, and license deployment

• License status warnings

Importing license

Cannot import trial licenses

Message: Trial licenses are not supported by the license manager.

Resolution: Apply a trial license through the iDRAC or CMC GUI or RACADM CLI. For more information, see the iDRAC or CMC

documentation.

License or archive is corrupt or unreadable

Messages:

● Unable to read archive file.

● The archive does not contain any license files.

● Unable to parse license.

● The digital signature is invalid.

Resolution: Download license archive again from the Dell Online Licensing Portal at dell.com/support/retail/lkm.

License inventory or discovery, and license

deployment

When resolving discovery or inventory errors, ensure that the remote address corresponds to an iDRAC7 or later versions, by

accessing the iDRAC or CMC GUI. To access the iDRAC or CMC GUI, connect to the system IP/hostname by using a web

browser. If the system does not contain iDRAC7, ignore the message.

Invalid credentials

Message: Unable to establish communications - Access is denied.

Resolution: Enter correct credentials. If iDRACs do not share common credentials, you must run multiple discovery or inventory

tasks by using different credentials.

Certificate error

Messages:

● Unable to establish communications - The SSL certificate contains a common name (CN) that

does not match the hostname.

24 Troubleshooting