Users Guide

Troubleshooting

Topics:

• License Importing

• License Inventory/Discovery And License Deployment

• License Status Warnings

License Importing

Cannot Import Trial Licenses

Message: Trial licenses are not supported by the license manager.

Resolution: Apply a trial license through the iDRAC or CMC GUI or RACADM CLI. For more information, see the iDRAC or CMC

documentation.

License Or Archive Is Corrupt Or Unreadable

Messages:

● Unable to read archive file.

● The archive does not contain any license files.

● Unable to parse license.

● The digital signature is invalid.

Resolution: Download license archive again from the Dell Online Licensing Portal at dell.com/support/retail/lkm.

License Inventory/Discovery And License Deployment

When resolving discovery/inventory errors, verify that the remote address corresponds to an iDRAC7 or greater, by accessing

the iDRAC or CMC GUI. To access the iDRAC or CMC GUI, connect to the system IP/hostname using a web browser. If the

system does not contain iDRAC7, then ignore the error message.

Invalid Credentials

Message: Unable to establish communications - Access is denied.

Resolution: Enter correct credentials. If iDRACs do not share common credentials, you must run multiple discovery/inventory

tasks using different credentials.

Certificate Error

Messages:

● Unable to establish communications - The SSL certificate contains a common name (CN) that

does not match the hostname.

● Unable to establish communications - The SSL certificate is signed by an unknown

certificate authority.

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