Dell Edge Gateway Service Manual Computer Model: Dell Edge Gateway 3000 Series Regulatory Model: N03G Regulatory Type: N03G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Before working inside your Edge Gateway....................................................................... 8 Before you begin ................................................................................................................................................................8 Safety instructions..............................................................................................................................................................8 Recommended tools.............
Procedure.........................................................................................................................................................................23 Post-requisites................................................................................................................................................................. 23 13 Removing the coin-cell battery.................................................................................... 24 Prerequisites................
24 Replacing the WWAN card.......................................................................................... 36 Procedure.........................................................................................................................................................................36 Post-requisites ................................................................................................................................................................ 36 25 Removing the WWAN bracket..
Procedure........................................................................................................................................................................ 50 36 Replacing the left-I/O cover........................................................................................ 51 Procedure......................................................................................................................................................................... 51 Post-requisites..........
Connecting to the Edge Gateway.................................................................................................................................... 69 Windows 10 IoT Enterprise LTSB 2016....................................................................................................................... 69 Ubuntu Core 16..........................................................................................................................................................
1 Before working inside your Edge Gateway NOTE: The images in this document may differ from your Edge Gateway depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your Edge Gateway. NOTE: The shut-down instruction varies depending on the operating system installed on your Edge Gateway. For more information, see the documentation of your operating system for shut-down instructions. 3.
• Philips screwdriver • Flat-head screwdriver • Plastic tweezers • 5mm hexagonal socket screwdriver • 8mm hexagonal socket screwdriver • 10mm hexagonal socket screwdriver • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components. Table 1.
2 After working inside your Edge Gateway NOTE: Leaving stray or loose screws inside your Edge Gateway may severely damage your Edge Gateway. 1. Replace all screws and ensure that no stray screws remain inside your Edge Gateway. 2. Connect any external devices, peripherals, or cables you removed before working on your Edge Gateway. 3. Connect your Edge Gateway and all attached devices to their electrical outlets. 4. Power on your Edge Gateway.
3 Removing the front cover WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Turn the system over and place the system on a clean and flat surface. 2.
4 Replacing the front cover WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the front cover into the slots on the system base.
5 Removing the antenna-cable bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the front cover.
4. Slide and remove the four antenna connectors from the slots on the system base. 5. Remove the two screws (M3x10) that secure the antenna-cable bracket to the system board. 6. Remove the screw (M2x4) that secures the antenna-cable bracket to the system board.
7. Remove the ZigBee cable from the antenna-cable bracket. 8. Lift the antenna-cable bracket off the system board.
6 Replacing the antenna-cable bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Route the ZigBee cable through the antenna-cable bracket. 2.
7 Removing the GPS bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the front cover. Procedure Lift the GPS bracket off the system board.
8 Replacing the GPS bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and place the GPS bracket on the system board.
9 Removing the WLAN cable WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the front cover.
10 Replacing the WLAN cable WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the WLAN cable to the system board.
11 Removing the right-I/O cover WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the front cover. Procedure 1.
12 Replacing the right-I/O cover WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
13 Removing the coin-cell battery WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the front cover. Procedure 1.
14 Replacing the coin-cell battery WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the coin-cell battery on the left-rubber gasket. 2.
15 Removing the left-I/O bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
16 Replacing the left-I/O bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
17 Removing the status-light lens WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
18 Replacing the status-light lens WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the status-light lens on the rubber gasket. 2.
19 Removing the right-I/O bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the top cover. 2. Remove the antenna-cable bracket. 3.
20 Replacing the right-I/O bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the right-I/O bracket on the system board. 2.
21 Removing the ZigBee cable WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
22 Replacing the ZigBee cable WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the ZigBee cable to the system board. Post-requisites 1.
23 Removing the WWAN card WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
3. Turn the system board over. 4. Remove the two screws (M2x6) that secure the WWAN-card bracket to the WWAN card and lift the WWAN-card bracket off the WWAN card. 5. Peel the tape that secures the WWAN antenna cables and disconnect the WWAN antenna cables from the WWAN card. 6. Slide and remove the WWAN card off the WWAN-card slot.
24 Replacing the WWAN card WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: To avoid damage to the WWAN card, do not place any cables under it. 1.
25 Removing the WWAN bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
26 Replacing the WWAN bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
27 Removing the right-rubber gasket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
28 Replacing the right-rubber gasket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
29 Removing the left-rubber gasket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
30 Replacing the left-rubber gasket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
31 Removing the system board WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
32 Replacing the system board WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Replace the thermal pad on the system base. 2. Replace the WLAN bracket.
33 Removing the WLAN bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
3. Turn the system board over. 4. Lift the WLAN bracket off the system board.
34 Replacing the WLAN bracket WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align and place the WLAN bracket on the system board. 2.
35 Removing the left-I/O cover WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
36 Replacing the left-I/O cover WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Insert the tab on the left-I/O cover to the slot on the system base. 2.
37 Removing the access door WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
38 Replacing the access door WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the access door in the slot on the left-I/O cover. 2.
39 Removing the loop-back cable WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
3. Disconnect the loop-back cable from the system board. 4. Turn the system board over. 5. Lift the WLAN bracket from the system board. 6. Disconnect the loop-back cable from the system board.
40 Replacing the loop-back cable WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Connect the loop-back cable to the system board. 2.
41 Accessing and updating BIOS Accessing BIOS settings Use Dell Command | Configure (DCC) to access BIOS settings Dell Command | Configure (DCC) is a factory-installed application in the Edge Gateway that helps to configure the BIOS settings. It consists of a Command Line Interface (CLI) to configure various BIOS features. For more information about DCC, see www.dell.com/dellclientcommandsuitemanuals.
• Edge Device Manager (EDM) Using the USB invocation script The Edge Gateway 3000 Series come in headless configurations—that is, configurations without any video output. Certain basic system administration tasks traditionally accomplished by the BIOS Setup program are not possible without video. Hence, to perform these system administration tasks, Edge Gateways contain a facility for running an invocation script of BIOS commands from a USB flash drive.
Dell recommends that you enable the UEFI Capsule update by default so that it is running in the background to keep the system BIOS up to date. NOTE: For more information about fwupd commands, see www.fwupd.org/users. Without an internet connection 1. Download the latest .cab file from secure-lvfs.rhcloud.com/lvfs/devicelist. 2. Check the current BIOS details. $ sudo uefi-fw-tools.fwupdmgr get-devices 3. Copy the firmware.cab file to /root/snap/uefi-fw-tools/common/ folder. $ sudo cp firmware.
For more information about EDM, see www.dell.com/support/home/us/en/19/product-support/product/wyse-cloud-clientmanager/research. Default BIOS settings General (BIOS level 1) Table 2.
BIOS level 2 Boot Sequence BIOS level 3 Boot Sequence Item Default value LOM MAC Address Not applicable LOM2 MAC Address Not applicable Video Controller Not applicable Video BIOS Version Not applicable Wi-Fi Device Not applicable Celluar Device Not applicable Bluetooth Device Not applicable Boot Sequence - Depends on installed boot devices Depends on installed boot devices Boot List option [Legacy/UEFI] UEFI Advanced Boot Options Advanced Boot Options Enable Legacy Option ROMs [Enabl
BIOS level 2 BIOS level 3 Item Default value Enable USB Port2 [Enable/ Disable] Enabled Audio Enable Audio [Enable/Disable] Enabled Miscellaneous Devices Enable WWAN [Enable/ Disable] Enabled Enable WLAN/Bluetooth [Enable/Disable] Enabled Enable CANBus [Enable/ Disable] Enabled Enable ZigBee [Enable/Disable] Enabled Enable Dedicated GPS Radio [Enable/Disable] Enabled Enable MEMs Sensor [Enable/ Enabled Disable] Watchdog Timer Support Watchdog Timer Support Enable Watchdog Timer [Enable/D
BIOS level 2 BIOS level 3 Item Default value Password Change Password Change Allow Non-Admin Password Changes [Enable/Disable] Enabled UEFI Capsule Firmware Updates UEFI Capsule Firmware Updates Enable UEFI Capsule Firmware Updates [Enable/Disable] Enabled TPM 2.0 Security TPM 2.0 Security TPM 2.
Performance (BIOS level 1) Table 6. Performance (BIOS level 1) BIOS level 2 BIOS level 3 Item Default value C-States Control Inter SpeedStep Enable Intel SpeedStep [Enable/Disable] Enabled C-States Control C-States Control C-states [Enable/Disable] Enabled Limit CPUID Value Limit CPUID Value Enable CPUID Limit [Enable/ Disable] Disabled Default value Power management (BIOS level 1) Table 7.
BIOS level 2 BIOS level 3 Item Default value Warnings and Errors Warnings and Errors [Prompt on Warnings and Errors/Continue on Warnings/ Continue on Warnings and Errors] Prompt on Warnings and Errors Virtualization support (BIOS level 1) Table 9. Virtualization support (BIOS level 1) BIOS level 2 BIOS level 3 Item Default value Virtualization Virtualization Enable Intel Virtualization Technology [Enable/Disable] Enabled Maintenance (BIOS level 1) Table 10.
42 Diagnostics The following table describes the POST (Power-On Self Test) diagnostic light format. For example, the power-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the system is powered off indicating no memory or RAM is detected. Table 12.
Function Indicator Color Control Status Blinking Green: Activity to a cloud device or service LAN (RJ-45) Link Green/Amber Driver (LAN) Off: No network link or cable is not connected On (Green): High-speed connection (100 Mbps) On (Amber): Low-speed connection (10 Mbps) Activity Green Driver (LAN) Off: No activity on link Blinking Green: LAN activity. The blink rate is related to packet density.
43 Appendix Connecting to the Edge Gateway Windows 10 IoT Enterprise LTSB 2016 Boot up and login – Direct system configuration 1. Connect a monitor, keyboard and mouse to the Edge Gateway before you login. 2. Power on the Edge Gateway. At the first boot, you will not be prompted to enter login credentials. Subsequent boots will prompt for you to log in. NOTE: The default user name and password are both admin.
NOTE: Do not set the IPv4 address to the same IP address as the Edge Gateway. Use an IP address between 192.168.2.2 to 192.168.2.254. 5. Enter the subnet mask 255.255.255.0 , then click OK. 6. Secure a crossover network cable between Ethernet port two on the Edge Gateway and the configured Ethernet port on the computer. 7. On the Windows computer, launch Remote Desktop Connection. 8. Connect to the Edge Gateway using the IP address 192.168.2.1. The default username and password are both admin.
