Users Guide

136 Troubleshooting
Jam Tray 1
The paper is jammed in the paper tray. Pull the paper tray out completely, open the
front cover and fusing unit cover to remove the
jammed paper.
Manual Feed
Manual was selected as the paper source in the
printer driver when there was no paper in the
manual feed slot.
Place paper in the manual feed slot.
No Paper
The machine is out of paper, or paper is not
correctly loaded in the paper tray.
• Refill paper in the paper tray. Make sure the
paper guides are set to the correct size.
• Remove the paper and load it again. Make
sure the paper guides are set to the correct
size.
• Make sure not to overfill the paper tray.
No Toner
The toner cartridge or the toner cartridge and
drum unit assembly is not installed correctly.
Remove the toner cartridge and drum unit
assembly. Remove the toner cartridge from the
drum unit, and reinstall the toner cartridge
back in the drum unit. Reinstall the toner
cartridge and drum unit assembly back in the
machine. If the problem continues, replace the
toner cartridge with a new one.
Out of Memory
The machine's memory is full.
Press OK and reduce the print resolution.
Print Unable ##
The machine has a mechanical problem.
• Press and hold
to turn off the
machine, wait a few minutes, and then
turn it on again.
• If the problem continues, contact Dell
Customer Service or your local Dell dealer.
Replace Drum
It is time to replace the drum unit. Replace the drum unit with a new one.
The drum unit counter was not reset when the
previous drum was removed.
Reset the drum unit counter.
Replace Toner
The toner cartridge is at the end of its life. The
machine stops all print operations.
Replace the toner cartridge with a new one.
Set the Continue mode.
Self-Diagnostic
The temperature of the fusing unit does not
rise to a specified temperature within the
specified time.
Press and hold
to turn off the machine,
wait a few seconds, and then turn it on again.
Leave the machine idle for 15 minutes with
the power on.
The fusing unit is too hot.
Size Error DX
The paper size specified in the printer driver
and the machine's menu are not available for
automatic 2-sided printing.
Press and hold X (Cancel) for about two
seconds to cancel a print job. Open the
front cover and close it. Choose a paper size
supported by 2-sided printing.
Paper sizes available for automatic 2-sided
printing are Letter, Legal and Folio.
The paper in the tray is not the correct size
and is not available for automatic 2-sided
printing.
Load the correct size of paper in the tray and
set the tray for that paper size.
Paper sizes available for automatic 2-sided
printing are Letter, Legal and Folio.
Size Mismatch
The paper in the tray is not the correct size. Load the correct size of paper in the tray and
set the size of paper to the tray.