Users Guide

129Troubleshooting
Investigate the problem using the WLAN Report.
Cause Action Interface
Your security settings (SSID/
Network Key) are not correct.
• Select and confirm that you are using the correct security
settings.
• See the instructions supplied with your wireless LAN access
point/router for information on how to find the security
settings.
• The manufacturer's name or model number of the wireless
LAN access point/router may be used as the default security
settings.
• Consult with the access point/router manufacturer, your
Internet provider, or network administrator.
• For definitions of SSID and Network Key, see the entries SSID,
Network Ke
y and Channels in the Glossary.
Wireless
Your Dell machine's MAC
address is not allowed.
Confirm that the Dell machine's MAC Address is allowed in the
filter. You can find the MAC Address in your Dell machine's control
panel.
Wireless
Your wireless LAN access
point/router is in stealth
mode (not broadcasting the
SSID).
• Enter the correct SSID name or Network Key manually.
• Check the SSID name or the Network Key in the instructions
supplied with your wireless LAN access point/router and
reconfigure the wireless network setup.
Wireless
Your security settings (SSID/
password) are not correct.
• Confirm the SSID and password.
• When you are configuring the network manually, the SSID and
password are displayed on your Dell machine. If your mobile
device supports the manual configuration, the SSID and
password will be displayed on your mobile device's screen.
• For the definition of SSID, see the Glossary.
Wi-Fi Direct
You are using Android™ 4.0. If your mobile device disconnects (approximately six minutes after
using Wi-Fi Direct), try the one-push configuration using WPS
(recommended) and set the Dell machine as a G/O.
Wi-Fi Direct
Your Dell machine is placed
too far from your mobile
device.
Move your Dell machine within about 3.3 feet (1 meter) of the
mobile device when you configure the Wi-Fi Direct network settings.
Wi-Fi Direct
There are some obstructions
(walls or furniture, for
example) between your
machine and the mobile
device.
Move your Dell machine to an obstruction-free area. Wi-Fi Direct
There is a wireless computer,
Bluetooth-supported device,
microwave oven, or digital
cordless phone near the
Dell machine or the mobile
device.
Move other devices away from the Dell machine or the mobile
device.
Wi-Fi Direct