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3. Ensure that the required device drivers for your controller card are installed and are configured
correctly. See the operating system documentation for more information.
4. Reboot the system and start the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
Next steps
If the issue persists, try troubleshooting the expansion cards or see Getting help.
Troubleshooting expansion cards
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system
and the expansion card.
Steps
1. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
2. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Remove the server sled and expansion-card riser module.
4. Ensure that each expansion card is firmly seated in its connector.
5. Install the server sled and expansion-card riser module.
6. If the issue is not resolved, turn o the system and attached peripherals, and disconnect the system
from the electrical outlet.
7. Remove the server sled and expansion-card riser module.
8. Remove all expansion cards installed in the system.
9. Install the server sled and expansion-card riser module.
10. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
If the tests fail, see Getting help.
11. For each expansion card you removed in step 8, perform the following steps:
a. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
b. Remove the server sled and expansion-card riser module.
c. Reinstall one of the expansion cards.
d. Install the server sled and expansion-card riser module.
e. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
Next steps
If the issue persists, see Getting help.