Owners Manual
108
See the system event log or system messages for the location of the failed memory module.
Reinstall the memory device.
8. Reseat the memory modules in their sockets.
9. Install the server sled.
10. Start the System Setup and check the system memory setting.
If the issue is not resolved, proceed with the next step.
11. Remove the server sled.
12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace
the module with a known good memory module.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM
socket with a module of the same type and capacity.
If any message is displayed indicating an issue with the installed DIMM types, incorrect DIMM
installation, or defective DIMMs, complete the on-screen instructions to resolve the issue.
14. Install the server sled.
15. As the system boots, observe any message that is displayed and the diagnostic indicators on the front
of the system.
16. If the memory issue persists, repeat step 12 – 15 for each memory module installed.
Next steps
If the issue persists after all memory modules have been checked, see Getting help.
Troubleshooting HDDs
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the HDD. Before you
proceed, back up all files on the HDD.
Steps
1. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller and your HDDs are configured in a RAID array, complete the
following steps:
a. Reboot the system and press Ctrl + A during system startup to run the HBA utility to check the
RAID configuration.
b. Ensure that the HDDs are configured correctly for the RAID array.
c. Take the HDD oine and reseat the drive.
d. Exit the configuration utility and allow the system to boot to the operating system.