Users Guide

Using and Configuring Virtual Media 205
Frequently Asked Questions
Sometimes, I notice my Virtual Media client connection drops. Why?
When a network time-out occurs, the DRAC 5 firmware drops the
connection, disconnecting the link between the server and the Virtual Drive.
To reconnect to the Virtual Drive, use the Virtual Media feature.
Which operating systems support the DRAC 5?
See the Dell Systems Software Support Matrix on the Dell Support website at
support.dell.com/manuals for a list of supported operating systems.
Which Web browsers support the DRAC 5?
See the Dell Systems Software Support Matrix on the Dell Support website at
support.dell.com/manuals for a list of supported Web browsers.
Why do I sometimes lose my client connection?
• You can sometimes lose your client connection if the network is slow or if
you change the CD in the client system CD drive. For example, if you
change the CD in the client system’s CD drive, the new CD might have an
autostart feature. If this is the case, the firmware can time out and the
connection can be lost if the client system takes too long before it is ready
to read the CD. If a connection is lost, reconnect from the GUI and
continue the previous operation.
• When a network time-out occurs, the DRAC 5 firmware drops the
connection, disconnecting the link between the server and the Virtual
Drive. To reconnect to the Virtual Drive, use the Virtual Media feature.
What should I do if Windows 2000 with Service Pack 4 fails to install
properly?
If you use Virtual Media and the Windows 2000 operating system CD to
install Windows 2000 with Service Pack 4, your system may momentarily lose
its connection to the CD drive during the installation procedure, and the
operating system may fail to install properly. To fix this issue, download the
file usbstor.sys from the Microsoft Support website at support.microsoft.com
and run the program only on systems that experience this issue. For more
information, see Microsoft Knowledge Base article 823086.