Users Guide

176 Using GUI Console Redirection
If the problem is still not resolved, you must reset the DRAC 5 by running the
racadm racreset hard command.
Why aren’t the vKVM keyboard and mouse working?
You must set the USB controller to On with BIOS support in the BIOS
settings of the managed system. Restart the managed system and press <F2>
to enter setup. Select Integrated Devices, and then select USB Controller.
Save your changes and restart the system.
Why does the managed system console screen go blank when Windows has a
blue screen?
The managed system does not have the correct ATI video driver. You must
update the video driver with the Dell Systems Management Tools and
Documentation DVD.
Why do I get a blank screen on the remote console after completing a
Windows 2000 installation?
The managed system does not have the correct ATI video driver. The
DRAC 5 Console Redirection will not run correctly on the SVGA video driver
on the Windows 2000 distribution CD. You must install Windows 2000
using the Dell Systems Management Tools and Documentation DVD to ensure
that you have the latest, supported drivers for the managed system.
Why do I get a blank screen on the managed system when loading the
Windows 2000 operating system?
The managed system does not have the correct ATI video driver. You must
update the video driver by using the Dell Systems Management Tools and
Documentation DVD.
Why do I get a blank screen on the managed system in the Windows full
screen DOS window?
The managed system does not have the correct ATI video driver. You must
update the video driver by using the Dell Systems Management Tools and
Documentation DVD.
Why can’t I enter BIOS setup by pressing the <F2> key?
This behavior is typical in a Windows environment. Use your mouse to click
on an area of the Console Redirection window to adjust the focus. To move
the focus to the bottom menu bar of Console Redirection window, use the
mouse and click one of the objects on the bottom menu bar.