Users Guide

Using and Configuring Virtual Media 193
• When a network time-out occurs, the DRAC 5 firmware drops the
connection, disconnecting the link between the server and the Virtual
Drive. To reconnect to the Virtual Drive, use the Virtual Media feature.
What should I do if Windows 2000 with Service Pack 4 fails to install
properly?
If you use Virtual Media and the Windows 2000 operating system CD to
install Windows 2000 with Service Pack 4, your system may momentarily lose
its connection to the CD drive during the installation procedure, and the
operating system may fail to install properly. To fix this issue, download the
file usbstor.sys from the Microsoft Support website at support.microsoft.com
and run the program only on systems that experience this issue. For more
information, see Microsoft Knowledge Base article 823086.
Why can’t I install Windows 2000 locally or remotely?
This issue usually happens if Virtual Flash is enabled and does not contain a
valid image, for example, the virtual flash contains a corrupted or random
image, you may not be able to install Windows 2000 locally or remotely. To
fix this issue, install a valid image on Virtual Flash or disable Virtual Flash if it
will not be used during the installation procedure.
Why does the Virtual Media connection drop when configured in the
Shared-NIC mode?
Installing network and chipset drivers on the server causes the Virtual Media
connection to drop when configured in the Shared-NIC mode. Installing the
network or chipset drivers causes the LOM to reset, which in turn causes
network packets to timeout and the Virtual Media connection to timeout and
drop. To work around this issue, copy the drivers from your virtual drive to
the server’s local hard drive. To prevent a dropped Virtual Media connection
from interfering with your driver installation procedure, start the driver
installation directly from the server.
An installation of the Windows operating system seems to take too
long. Why?
If you are installing the Windows operating system using the Dell Systems
Management Tools and Documentation DVD and experience a slow network
connection, the installation procedure may require an extended amount of
time to access the DRAC 5 Web-based interface due to network latency.
While the installation window does not indicate the installation progress, the
installation procedure is in progress.