Users Guide

Using GUI Console Redirection 165
Where can I get more information on the Local Server Video feature?
See the Dell Support website at support.dell.com for a white paper discussing
this feature.
I see video corruption on my screen. How do I fix this issue?
In the Console Redirection window, click Refresh to refresh the screen.
NOTE: You may need to click Refresh several times to correct the video corruption.
During Console Redirection, the keyboard and mouse are locked after
hibernation on a Windows 2000 system. What caused this to happen?
To resolve this issue, reset the DRAC 5 by running the racadm racreset
command.
I cannot see the bottom of the system screen from the Console Redirection
window.
Ensure that the management station’s monitor resolution is set to
1280x1024.
During Console Redirection, the mouse is locked after hibernation on a
Windows Server 2003 system. Why did this happen?
To resolve this issue, select an operating system other than Windows for
mouse acceleration from the virtual KVM (vKVM) window pull-down menu,
wait 5 to 10 seconds, and then select Windows again. If the problem is not
resolved, you must reset the DRAC 5 by running the racadm racreset
command.
If the problem is still not resolved, you must reset the DRAC 5 by running the
racadm racreset hard command.
Why aren’t the vKVM keyboard and mouse working?
You must set the USB controller to On with BIOS support in the BIOS
settings of the managed system. Restart the managed system and press <F2>
to enter setup. Select Integrated Devices, and then select USB Controller.
Save your changes and restart the system.
Why does the managed system console screen go blank when Windows has a
blue screen?
The managed system does not have the correct ATI video driver. You must
update the video driver with the Dell Systems Management Tools and
Documentation DVD.