Users Guide

204 Using and Configuring Virtual Media
What do I do if Windows 2000
with Service Pack 4 fails to install
properly?
If you use Virtual Media and the Windows
2000 operating system CD to install
Windows 2000 with Service Pack 4, your
system may momentarily lose its connection
to the CD drive during the installation
procedure, and the operating system may fail
to install properly. To fix this issue, download
the file usbstor.sys from the Microsoft
Support website at support.microsoft.com
and run the program only on your systems
that experience this issue. For more
information, see Microsoft Knowledge Base
article 823086.
Why can’t I install Windows 2000
locally or remotely?
If Virtual Flash is enabled and does not
contain a valid image; for example, the virtual
flash contains a corrupted or random image,
you may not be able to install Windows 2000
locally or remotely. To fix this issue, install a
valid image on Virtual Flash or disable Virtual
Flash if it will not be used during the
installation procedure.
Why does the Virtual Media
connection drop when configured
in the Shared-NIC mode?
Installing network and chipset drivers on the
server causes the Virtual Media connection to
drop when configured in the Shared-NIC
mode. Installing the network or chipset
drivers causes the LOM to reset, which in
turn causes network packets to timeout and
the Virtual Media connection to timeout and
drop. To work around this issue, copy the
drivers from your virtual drive to the server’s
local hard drive. To prevent a dropped Virtual
Media connection from interfering with your
driver installation procedure, start the driver
installation directly from the server.
Table 8-2. Using Virtual Media: Frequently Asked Questions
(continued)
Question Answer