Users Guide

182 Using GUI Console Redirection
During Console
Redirection, the
mouse became locked
after coming back
from hibernation on a
Windows Server 2003
system. Why did this
happen?
To resolve this issue, select a different operating system
than Windows for mouse acceleration from the virtual
KVM (vKVM) window pull-down menu, wait 5 to 10
seconds, and then select Windows again. If the problem is
not resolved, you must reset the DRAC 5 by running the
racadm racreset command.
If the problem is still not resolved, you must reset the
DRAC 5 by running the racadm racreset hard command.
Why aren’t the vKVM
keyboard and mouse
working?
You must set the USB controller to On with BIOS support
in the BIOS settings of the managed system. Restart the
managed system and press <F2> to enter setup. Select
Integrated Devices, and then select USB Controller. Save
your changes and restart the system.
Why does the
managed system
console screen go
blank when Windows
has a blue screen?
The managed system does not have the correct ATI video
driver. You must update the video driver by using the Dell
Systems Build and Update Utility CD or the Dell Systems
Management Tools and Documentation DVD.
Why do I get a blank
screen on the remote
console after
completing a
Windows 2000
installation?
The managed system does not have the correct ATI video
driver. The DRAC 5 Console Redirection will not run
correctly on the SVGA video driver on the Windows 2000
distribution CD. You must install Windows 2000 by using
the Dell Systems Build and Update Utility CD or the Dell
Systems Management Tools and Documentation DVD to
ensure that you have the latest, supported drivers for the
managed system.
Why do I get a blank
screen on the
managed system
when loading the
Windows 2000
operating system?
The managed system does not have the correct ATI video
driver. You must update the video driver by using the Dell
Systems Build and Update Utility CD or the Dell Systems
Management Tools and Documentation DVD.
Table 7-7. Using Console Redirection: Frequently Asked Questions
(continued)
Question Answer