Users Guide

Using and Configuring Virtual Media 145
Frequently Asked Questions
Table 8-2 lists frequently asked questions and answers.
Table 8-2. Using Virtual Media: Frequently Asked Questions
Question Answer
Which operating systems support the DRAC 5? See "Supported Operating Systems" for a list of supported
operating systems.
Which Web browsers support the DRAC 5? See "Supported Web Browsers" for a list of supported Web
browsers.
Why do I sometimes lose my client connection?
• You can sometimes lose your client connection if the network
is slow or if you change the CD in the client system CD drive.
For example, if you change the CD in the client system’s CD
drive, the new CD might have an autostart feature. If this is
the case, the firmware can time out and the connection can be
lost if the client system takes too long before it is ready to read
the CD. If a connection is lost, reconnect from the GUI and
continue the previous operation.
• When a network timeout occurs, the DRAC 5 firmware drops
the connection, disconnecting the link between the server and
the Virtual Drive. To reconnect to the Virtual Drive, use the
Virtual Media feature.
What do I do if Windows 2000 with Service
Pack 4 fails to install properly?
If you use Virtual Media and the Windows 2000 operating
system CD to install Windows 2000 with Service Pack 4, your
system may momentarily lose its connection to the CD drive
during the installation procedure, and the operating system may
fail to install properly. To fix this issue, download the file
usbstor.sys from the Microsoft Support website at
support.microsoft.com and run the program only on your
systems that experience this issue. For more information, see
Microsoft Knowledge Base article 823086.
Why can’t I install Windows 2000 locally or
remotely?
If Virtual Flash is enabled and does not contain a valid image;
for example, the virtual flash contains a corrupted or random
image, you may not be able to install Windows 2000 locally or
remotely. To fix this issue, install a valid image on Virtual Flash
or disable Virtual Flash if it will not be used during the
installation procedure.