Users Guide

126 Using GUI Console Redirection
During Console
Redirection, the mouse
became locked after coming
back from hibernation on a
Windows Server 2003
system. Why did this
happen?
To resolve this issue, select a different operating system than Windows for
mouse acceleration from the virtual KVM (vKVM) window pull-down
menu, wait 5 to 10 seconds, and then select Windows again. If the problem
is not resolved, you must reset the DRAC 5 by running the racadm racreset
command.
If the problem is still not resolved, you must reset the DRAC 5 by running
the racadm racreset hard command.
Why aren’t the vKVM
keyboard and mouse
working?
You must set the USB controller to On with BIOS support in the BIOS
settings of the managed system. Restart the managed system and press
<F2> to enter setup. Select Integrated Devices, and then select USB
Controller. Save your changes and restart the system.
Why does the managed
system console screen go
blank when Windows has a
blue screen?
The managed system does not have the correct ATI video driver. You must
update the video driver by using the Dell PowerEdge Installation and Server
Management CD.
Why do I get a blank screen
on the remote console after
completing a Windows 2000
installation?
The managed system does not have the correct ATI video driver. The
DRAC 5 Console Redirection will not run correctly on the SVGA video
driver on the Windows 2000 distribution CD. You must install
Windows 2000 by using the Dell PowerEdge Installation and Server
Management CD to ensure that you have the latest, supported drivers for
the managed system.
Why do I get a blank screen
on the managed system
when loading the Windows
2000 operating system?
The managed system does not have the correct ATI video driver. You must
update the video driver by using the Dell PowerEdge Installation and Server
Management CD.
Why do I get a blank screen
on the managed system in
the Windows full screen
DOS window?
The managed system does not have the correct ATI video driver. You must
update the video driver by using the Dell PowerEdge Installation and Server
Management CD.
Why can’t I enter BIOS
setup by pressing the <F2>
key?
This behavior is typical in a Windows environment. Use your mouse to click
on an area of the Console Redirection window to adjust the focus. To move
the focus to the bottom menu bar of Console Redirection window, use the
mouse and click one of the objects on the bottom menu bar.
Why doesn’t the vKVM
mouse sync when I use the
Dell PowerEdge Installation
and Server Management CD
to remotely install the
operating system?
Configure Console Redirection for the operating system that is running on
the target system.
1 In the vKVM toolbar menu, click Tools and select Session Options .
2 In the Session Options window, click the Mouse tab.
3 In the Mouse Acceleration box, select the operating system that is running
on the target system and click
OK .
Table 7-7. Using Console Redirection: Frequently Asked Questions (continued)
Question Answer