Users Guide

140 Using Console Redirection
During Console
Redirection, the
keyboard and mouse
became locked after
coming back from
hibernation on a
Windows 2000
system. What caused
this to happen?
To resolve this issue, you must reset the DRAC 4 by running
the racadm racreset command. If the problem is still not
resolved, you must reset the DRAC 4 by running the racadm
racreset hard command.
During Console
Redirection, the
mouse became locked
after coming back
from hibernation on a
Windows 2003
system. Why did this
happen?
To resolve this issue, select a different operating system than
Windows for mouse acceleration from the virtual KVM
(vKVM) window pull-down menu, wait 5 to 10 seconds, and
then select Windows again. If the problem is not resolved, you
must reset the DRAC 4 by running the racadm racreset
command.
If the problem is still not resolved, you must reset the DRAC 4
by running the racadm racreset hard command.
Why does the remote
console get a blank
screen in BIOS or
DOS?
You may have an old version of the ATI video BIOS or a bad
ATI chip.
Why aren’t the
vKVM keyboard and
mouse working?
You must set the USB controller to On with BIOS support in
the BIOS settings of the managed system. Restart the
managed system and press <F2> to enter setup. Select
Integrated Devices, and then select USB Controller. Save
your changes and restart the system.
Why does the
managed system
console screen go
blank when Windows
has a blue screen?
The managed system does not have the correct ATI video
driver. You must update the video driver by using the Dell
Systems Management Tools and Documentation DVD.
Table 6-4. Using Console Redirection: Frequently Asked Questions (continued)
Question Answer