Users Guide

Using Console Redirection 141
Why do I get a blank
screen on the remote
console after
completing a
Windows 2000
installation?
The managed system does not have the correct ATI video
driver. The DRAC 4 Console Redirection will not run correctly
on the SVGA video driver on the Windows 2000 distribution
CD. You must install Windows 2000 by using the Dell Systems
Build and Update Utility CD or the Dell Systems Management
Tools and Documentation DVD to ensure that you have the
latest, supported drivers for the managed system.
Why do I get a blank
screen on the
managed system
when loading the
Windows 2000
operating system?
The managed system does not have the correct ATI video
driver. You must update the video driver by using the Dell
Systems Console and Agent CD or the Dell Systems
Management Tools and Documentation DVD.
Why do I get a blank
screen on the
managed system in
the Windows full
screen DOS window?
The managed system does not have the correct ATI video
driver. You must update the video driver by using the Dell
Systems Console and Agent CD or the Dell Systems
Management Tools and Documentation DVD.
After I click Open
Console, the message
Please wait
while vKVM
applet is
loaded...
is
displayed with the
Wait icon. Why is
nothing happening?
Make sure that you have installed Sun Java JRE 1.4.2 or later
on the management station. You must also disable the Java
cache from the Java Control Panel. You can download this JRE
version from java.sun.com.
After I upgrade the
firmware to get a
vKVM fix, why is the
fix not there?
You need to clear the browser cache and the Java plug-in
cache. Then, you must disable the Java plug-in cache.
Why can’t I enter
BIOS setup by
pressing the <F2>
key?
This behavior is typical in a Windows environment. Use your
mouse to click on an area of the Console Redirection window
to adjust the focus. To move the focus to the bottom menu
bar of Console Redirection window, use the mouse and click
one of the objects on the bottom menu bar.
Table 6-4. Using Console Redirection: Frequently Asked Questions
(continued)
Question Answer