Users Guide

102 Managing and Recovering a Remote System
Frequently Asked Questions
Table 4-32 lists frequently asked questions and answers.
Table 4-32. Managing and Recovering a Remote System: Frequently
Asked Questions
Question Answer
The following message is
displayed for unknown reasons:
Remote Access: SNMP
Authentication
Failure
Why does this happen?
As part of discovery, IT Assistant attempts to
verify the get and set community names of the
device. In IT Assistant, you have the get
community name = public and the set
community name = private. By default, the
community name for the DRAC 4 agent is public.
When IT Assistant sends out a set request, the
DRAC 4 agent generates the SNMP
authentication error because it will only accept
requests from community = public.
You can change the DRAC 4 community name
using the racadm command line utility.
To see the DRAC 4 community name, use the
following command:
racadm getconfig -g cfgOobSnmp
To set the DRAC 4 community name, use the
following command:
racadm config -g cfgOobSnmp -o
cfgOobSnmpAgentCommunity
<community name>
To prevent SNMP authentication traps from being
generated, you must input community names that
will be accepted by the agent. Since the DRAC 4
only allows one community name, you must input
the same get and set community name for IT
Assistant discovery setup.