Administrator Guide

10
Troubleshooting and Maintenance
This topic provides an overview of the basic troubleshooting and maintenance information that is available to help you
better understand the current state of your DR Series system. The following list of information sources can aid you in
understanding the current state of and maintaining your system:
• System alert and system event messages, for more information, see DR Series System Alert and Event
Messages, which provides a tables that list the system alerts and system events.
• Diagnostics service, for more information, see About the Diagnostics Service.
• Maintenance mode, for more information, see About the DR Series Maintenance Mode.
• Support mode, for more information, see About the DR Series Support Mode.
• Scheduling system operations, for more information, see Scheduling DR Series System Operations.
• Scheduling Replication operations, for more information, see Creating a Replication Schedule.
• Scheduling Cleaner operations, for more information, see Creating a Cleaner Schedule.
Troubleshooting Error Conditions
To troubleshoot error conditions that disrupt your normal DR Series system operations, complete the following:
1. Generate a DR Series system diagnostics log file bundle if one has not already been automatically created.
For more information, see Generating a Diagnostics Log File.
2. Check the system alert and system event messages to determine the current status of your DR Series system.
For more information, see DR Series System Alert and Event Messages, Monitoring System Alerts, and Monitoring
System Events.
3. Verify if the DR Series system has recovered or whether it has entered into Maintenance mode or Support mode.
For more information, see About the DR Series System Maintenance Mode and About the DR Series System
Support Mode.
4. If you cannot resolve the issue using the information in this DR Series system documentation, then read Before
Contacting Dell Support, and seek assistance from Dell Support.
DR Series 系统警报和事件消息
DR Series 系统提供了多种系统警报和系统事件消息类型来描述系统的当前状态。您可以阅读这些消息，然后
确定是否可以采取任何措施来解决所报告的问题。
Dell 建议参阅本主题和其他相关主题中的材料：
• 尝试排除 DR Series 系统故障之前。
• 联系 Dell 支持部门寻求技术协助之前。
使用 DR Series 系统说明文件中提供的信息可能有助于解决某些基本问题。
某些警报和事件消息只是为了提供信息，并提供常规系统状态。其他警报和事件消息则显示特定状态或组件信
息，或者建议可通过执行特定任务来解决某一问题或确认是否存在某种情况。
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