Reference Guide

Restore the provisioning configuration job fails in a specific
environment
Description The restore provisioning job attempts to reconfigure the Appliance volumes and reassign the mount points
based on stored appliance provisioning configuration. This is not feasible when additional drives (USB or
optical drives) are connected to an Appliance.
Workaround/
Solution
It is highly recommended to disconnect devices such as USBs and floppy disks (FDs) before running the
Remount Volumes operation.
Maintaining Repository job fails when you perform Remount Volumes
job
Description Maintaining repository job fails with an error DVM is not initialized because of Rapid Recovery
Core restart. The Maintaining repository job starts again when the core service starts. You can monitor the
execution of the Maintenance Job on the Events tab. As soon as the Maintaining repository job is complete,
the repository will be mounted and available for further use.
Repository is not restored after the first run of remount volumes job
Description Though the remount volume job is performed successfully, the repository is not restored. A license
restriction error is displayed when you try opening the existing repository.
workaround After Factory reset is performed, the Appliance license might be rolled back to the trial license key. It is
recommended to apply the actual active license before performing the Remount Volumes operation.
RUU stops responding sometimes on Core's reinstallation step
Description
This issue occurs because the Recovery and Update Utility (RUU) requires a substantial amount of time to
complete.
Workaround Wait for the installation of Rapid Recovery Core to complete. If the installation is in progress for more than
an hour, you might be required to close the RUU process (DLRecovUtil) using Windows Task Manager and
run it again. The RUU process starts from the place where it was stopped previously and continues with the
remaining steps.
Health tab takes more time to load when the ESXi virtual standby VM
is stopped
Description
This issue occurs due to a timeout error.
Workaround Use the Appliance tab drop down menu to navigate through the available components.
Sometimes an error message appears on the Virtual standby tab if you
don’t perform any action on your Appliance
Description
An error message: An error occurred while trying to execute a web request to the
Dell Storage Management Web Service. Please ensure that it is up and
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