Dell DL4000 Appliance Release Notes
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Introduction........................................................................................................... 6 About Dell DL4000 Appliance.............................................................................................................. 6 About DL Appliance Software............................................................................................................... 6 Other information you may need....................................................................
When remounting volumes on the Provisioning page a new job with an error status is created................................................................................................................................................. 15 The Remount volumes button on Appliance tab does not remount the repository volume.......... 15 At times nonlocalized messages are displayed in the AppAssure Core and the AppAssure Event log...................................................................................
4 Getting help.........................................................................................................26 Contacting Dell................................................................................................................................... 26 Documentation feedback...................................................................................................................
Introduction 1 This document describes important product information and additional information on the Dell DL4000 Appliance. This release has Rapid Recovery 6.0.2 as a new feature. NOTE: For more information on the new features in this release see the Dell DL4000 Appliance Deployment Guide at dell.com/support/manuals. About Dell DL4000 Appliance The DL4000 appliance is a fully configured backup appliance that is powered by AppAssure software.
NOTE: For any documentation related to Dell OpenManage Server Administrator, see dell.com/ openmanage/manuals. You product documentation includes: Getting Started Guide Provides an overview of system features, setting up your system, and technical specifications. This document is also shipped with your system. Owner’s Manual Provides information about system features and describes how to troubleshoot the system and install or replace system components.
d. Copy and paste the software license key included in the successful registration notification message, and then save your changes. 7. Click OK. For more detailed information, see Dell Software License Portal User Guide available at http:// documents.software.dell.com/AppAssure/.
Known issues and limitations for Rapid Recovery 2 NOTE: Rapid Recovery version 6.0.2 is available. If upgrading from a localized version of a previous release (such as AppAssure 5.4.3), note that the upgraded Rapid Recovery components, including the Core Console and the PowerShell module, are only available in English. Download DL Appliance Log feature fails Description On clicking Collect Logs on the Download DL Appliance Log panel, no results are displayed.
Winbackup feature does not function using the Backup now button Description The Winbackup feature can’t be forced using the Backup now button on the View Windows Backup Policy. The Backup now button is inactive on the popup page. Workaround/ Solution Click the Backup now button on the Appliance Backup page. An incorrect link is displayed in the Backup Status message Description When creating a Windows backup, the backup fails.
Error displayed when you click the virtual standby tab Description The server does not respond when several export jobs are running simultaneously. Workaround/ Solution Close the error and retry the action. Cannot recover the DVM repository after remounting volumes if one of the mount points was removed on your appliance Description Recovering a DVM repository fails on Appliances if the repository was provisioned on several controllers and one of the mount points was removed.
NOTE: Do not launch the Core Console while the RUU is running. On upgrading the Core from AppAssure 5.4.3 to Rapid Recovery 6.0, the Core Console does not launch automatically Description After upgrading the Core from AppAssure 5.4.3 to Rapid Recovery 6.0, you are prompted to restart the system. On restarting the system the startAA.vbs script does not open the Core Console but displays a Windows Script Host error. Workaround/ Solution After upgrading to Rapid Recovery 6.
Known issues and limitations for AppAssure 3 Running out of space while executing or configuring backup policy in the Backup tab on the Appliance page Description The Winbackup virtual disk can accommodate up to 75 GB of data. If the backup data exceeds 75 GB, an out of capacity error is displayed. Workaround/ Solution The Winbackup disk capacity cannot be increased but the Windows backup can be reconfigured to a network share or to another disk volume on the DL Appliance.
Remount fails for both controllers after a Recovery and Update Utility (version # 184) upgrade and a factory restore Description The remount volume was not able to restore the mount point previously used by the VM volume because the volume letter was reassigned to other removable devices. Workaround/ Solution Remove all removable media from the system and then run Remount Volumes again.
Windows Backup Policy state changes to Bad Policy after clicking the Backup now button Description On clicking the Backup Now button on the Windows Backup Policy, the description of the bad policy reads asRecovery volume is not part of the configured Windows Backup Policy. This issue occurs if the Recovery Partition was deleted before System Recovery or just after System Recovery. CAUTION: Do not delete the Recovery Partition.
1. Open the Repository tab and expand the error repository. 2. Copy the repository file path. 3. Open Operating system Disk Manager: Server Manager → Tools → Computer Management → Disk Management. 4. Find the repository disk, the name of the disk contains repository information. 5. Right-click the disk and select Change drive letter and paths. 6. Click Add. 7. Select Mount in the NTFS folder. 8. Paste the path copied in step 2. 9. To remove File_X, edit the path.
Figure 1. Nonlocalized messages displayed in the AppAssure Core and the AppAssure Event log Do not use underscore in the hostname Description Workaround/ Solution CAUTION: It is recommended not to use underscore in the hostname, the Open Manage Server Administrator (OMSA) portal may not work. For the new host name to take effect, manually change the hostname through the operating system and restart the appliance.
On remounting volumes an error occurs when one of the mount points is removed on the appliance Description Workaround/ Solution The error Failed read consistency lock on IsSpare_AC or MediaPresent_DiskDriveToStorageExtent_AC Association Cache is displayed when repository was provisioned on several controllers and one of the mount points was removed. 1. Restart Core’s Service. 2. To get access to the disks, proceed to the Disk Management and assign a letter to both repository disks. 3.
View Policy in the appliance tab responds slowly Description When you click the View Policy button, it changes appearance, but takes some time for the dialog box to display. If you interact with the user interface during this delay, the following message is displayed: is not responding. Workaround/ Solution Wait for this message to disappear.
Appliance tab does not have any content Description When you click the Appliance tab, the content inside the table is not displayed. The following error message is displayed instead: The following error occurred during the previous installation attempt. This typically happens when the AppAssure core is updated in RUU, and the AppAssure core is open in a browser. Workaround/ Solution Clear browser cache.
Workaround/ Solution 1. Restart Internet Information Service Manager. 2. Restart the services in the given order: a. Windows Management Instrumentation b. SRM Web Service c. AppAssureCore 3. Clear the browser cache. 4. Refresh the page. Non-RAID 6 configurations are not supported on your appliance The user cannot manually provision storage in a non-RAID 6 configuration because AppAssure supports RAID-6 configuration only.
Unsuccessful creation of RASR or Windows Backup LUN by Configuration Wizard Description The configuration wizard creates RASR file or the Windows backup LUNs unsuccessfully. Workaround Reboot or retry. NOTE: Duplicate LUNs are created if the configuration wizard was partially successful. Delete the duplicate LUNs using the Server Administrator.
Task failed with exception error Description The error message Task failed with exception with no further information sometimes represents transient Windows events. Workaround/ Solution Retry the action. The action should complete without further errors. Recovery and Update Utility takes time to complete Description When running the Recovery and Update Utility when joined to a domain, the completion time exceeds 90 minutes.
Cause This issue occurs after you change the hostname of the system using AppAssure Appliance Configuration Wizard, close the AppAssure Console and delete its desktop shortcut. Workaround/ Solution Do not delete the desktop shortcut for the AppAssure Core Console. Error displayed when no NIC is selected for configuration Description An error is displayed when you configure the appliance without selecting any NIC.
License key installation also fails if the AppAssure services are not running. Workaround/ Solution 1. Close the AppAssure Appliance Configuration Wizard. 2. Manually restart AppAssure services. 3. Restart the AppAssure Appliance Configuration Wizard. Incorrect message displayed for license configuration failure Description The following incorrect error message is displayed for license configuration failure: A critical error occurred. Click 'Back' to try again.
Getting help 4 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
