Deployment Guide

and that you protect the passphrase you define. Store the passphrase in a secure location as it is critical for
data recovery. Without a passphrase, data recovery is not possible.
13. On the Encryption page, select one of the following options:
● If you want to encrypt this protected machine using an encryption key that is already defined on this Rapid Recovery
Core, select Encrypt data using an existing Encryption key, and then select the appropriate key from the drop-down
menu. Proceed to the next step.
● If you want to add a new encryption key to the Core and apply that key to this protected machine, then enter the
information as described in the following table.
Table 12. Encryption key settings
Text Box Description
Name Enter a name for the encryption key.
Encryption key names must contain between 1 and 130 alphanumeric characters. You may not
include special characters such as the back slash, forward slash, pipe, colon, asterisk, quotation
mark, question mark, open or close brackets, ampersand or hash. This information appears in the
Description field when viewing encryption keys from the Core Console.
Description Enter a comment for the encryption key.
This information appears in the Description field when viewing encryption keys from the Core
Console.
Passphrase Enter the passphrase used to control access.
Best practice is to avoid special characters listed above.
Record the passphrase in a secure location. Dell Support cannot recover a passphrase. Once you
create an encryption key and apply it to one or more protected machines, you cannot recover data
if you lose the passphrase.
Confirm
Passphrase
Re-enter the passphrase you just entered.
14. Click Finish to save and apply your settings.
The first time protection is added for a machine, a base image (that is, a snapshot of all the data in the protected volumes)
will transfer to the repository on the Rapid Recovery Core following the schedule you defined, unless you specified to initially
pause protection.
15. If you receive an error message, the appliance cannot connect to the machine to back it up. To resolve the issue:
a. Check Network Connectivity.
b. Check the Firewall Settings.
c. Verify Rapid Recovery Services and RPC are running.
d. Verify Domain Name Service Lookups (if applicable).
Checking network connectivity
To check network connectivity:
1. On the client system to which you are trying to connect, open a command line interface.
2. Run the command ipconfig and note the IP address of the client.
3. Open a command line interface on the appliance.
4. Run the command ping <IP address of client>.
5. Depending on the result, do one of the following:
● If the client does not reply to the ping, verify the server’s connectivity and network settings.
● If the client replies, check that the firewall settings allow the Rapid Recovery components to run.
Preparing to protect your servers
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