Release Notes

Workaround/

Solution

Rerun the AppAssure Appliance Configuration Wizard using the shortcut on the

desktop.

Incorrect message displayed in AppAssure Appliance

Configuration Wizard when OpenManage Server

Administrator service is disabled

Description The following error message is displayed in the AppAssure Appliance Configuration

Wizard:

A critical error occurred while running prerequisite checks.

Call Dell support for further assistance.

Workaround/

Solution

1. Navigate to Server Manager → Tools → Services → DSM SA Data Manager →

properties → Startup type.

2. Select Automatic.

3. Log out and log in again to restart AppAssure Appliance Configuration Wizard.

OpenManage Server Administrator Issues

Description

OpenManage Server Administrator may not always function properly due to the

complex interactions between the various subsystems in the DL1300 Appliance.

Workaround/

Solution

Restart the DSM SM Data Manager service.

OpenManage Server Administrator fails to install properly

Description

In rare instances when using the Recovery and Update Utility, OpenManage Server

Administrator may not install properly.

Workaround/

Solution

Manually delete OpenManage by clicking Start → Control Panel → Uninstall a

program → Dell OpenManage Systems Management Software, and then manually

reinstall the software.

OpenManage Server Administrator fails to update status

Description

OpenManage Server Administrator sometimes fails to update the status, and the

OpenManage Server Administrator status does not match the status displayed on

the Appliance tab Overall Status screen.

Workaround/

Solution

Navigate to Server Manager → Tools → Services, and then stop and restart the

DSM SA Data Manager service.

NOTE: The Services window may direct you to restart other services. If the

issue remains after restarting the services, restart the appliance.