Dell DL1000 Appliance Release Notes
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Introduction........................................................................................................... 5 About DL1000 Dell Appliance...............................................................................................................5 About DL Appliance Software............................................................................................................... 5 Other information you may need....................................................................
At times nonlocalized messages are displayed in the AppAssure Core and the AppAssure Event log.............................................................................................................................................. 14 Do not use underscore in the hostname............................................................................................15 On rebooting your appliance a random drive letter is assigned to the Repository VD....................
Introduction 1 This document describes important product information and restrictions for the Dell DL1000 Appliance running AppAssure and Rapid Recovery. About DL1000 Dell Appliance The DL1000 appliance is designed for a range of environments. The short 15.5–inches depth, low–power draw, acoustics and fresh air cooling make the DL1000 ideal for space-constrained office environments.
NOTE: For any documentation related to Dell OpenManage Server Administrator, see Dell.com/ openmanage/manuals. Your product documentation includes: Getting Started Guide Provides an overview of setting up your system, and technical specifications. This document is shipped with your system. System Placemat Provides information on how to set up the hardware and install the software on your appliance.
. Click OK. For more detailed information, see Dell Software License Portal User Guide available at http:// documents.software.dell.com/AppAssure/.
Known issues and limitations for Rapid Recovery 2 NOTE: Rapid Recovery version 6.0.2 is available. If upgrading from a localized version of a previous release (such as AppAssure 5.4.3), note that the upgraded Rapid Recovery components, including the Core Console and the PowerShell module, are only available in English. Download DL Appliance Log feature fails Description On clicking Collect Logs on the Download DL Appliance Log panel, no results are displayed.
Winbackup feature does not function using the Backup now button Description The Winbackup feature can’t be forced using the Backup now button on the View Windows Backup Policy. The Backup now button is inactive on the popup page. Workaround/ Solution Click the Backup now button on the Appliance Backup page. An incorrect link is displayed in the Backup Status message Description When creating a Windows backup, the backup fails.
Error displayed when you click the virtual standby tab Description The server does not respond when several export jobs are running simultaneously. Workaround/ Solution Close the error and retry the action. Cannot recover the DVM repository after remounting volumes if one of the mount points was removed on your appliance Description Recovering a DVM repository fails on Appliances if the repository was provisioned on several controllers and one of the mount points was removed.
NOTE: Do not launch the Core Console while the RUU is running. On upgrading the Core from AppAssure 5.4.3 to Rapid Recovery 6.0, the Core Console does not launch automatically Description After upgrading the Core from AppAssure 5.4.3 to Rapid Recovery 6.0, you are prompted to restart the system. On restarting the system the startAA.vbs script does not open the Core Console but displays a Windows Script Host error. Workaround/ Solution After upgrading to Rapid Recovery 6.
Known issues and limitations for AppAssure 3 NOTE: It is recommended that you change the host name by using the AppAssure Appliance Configuration Wizard. If the configuration has completed, then manually change the computer name to the previous name. NOTE: Do not create or delete Virtual Disks on the HDDs. This can create issues with storage provisioning and/or repository recovery.
AppAssure Core upgrade fails when performed manually Description This issue occurs when trying to upgrade the Core outside the Recovery and Update Utility (RUU) process. Workaround/ Solution Before performing the Core update, stop the following services: • Dell Storage Management Web Service • DSM SA Connection Service • DSM SA Data Manager • DSM SA Event Manager • DSM SA Shared Services Restart the services after the update.
6. Click Add. 7. Select Mount in the NTFS folder. 8. Paste the path copied in step 2. 9. To remove File_X, edit the path. (For example, if the path of the repository is C:\DLDisks\Repository 1\disk_1234567890\File_0, you have to change it to C: \DLDisks\Repository 1\disk_123456790) 10. Click OK. 11. Repeat for all the repository paths that you can see in step 2 if they differ. Ignore the File_X number, if the rest of the path is the same, you do not have to repeat this step. 12.
Do not use underscore in the hostname Description Workaround/ Solution CAUTION: It is recommended not to use underscore in the hostname, the Open Manage Server Administrator (OMSA) portal may not work. For the new host name to take effect, manually change the hostname through the operating system and restart the appliance.
View Policy in the appliance tab responds slowly Description When you click the View Policy button, it changes appearance, but takes some time for the dialog box to display. If you interact with the user interface during this delay, the following message is displayed: is not responding. Workaround/ Solution Wait for this message to disappear.
Appliance tab does not have any content Description When you click the Appliance tab, the content inside the table is not displayed. The following error message is displayed instead: The following error occurred during the previous installation attempt. This typically happens when the AppAssure core is updated in RUU, and the AppAssure core is open in a browser. Workaround/ Solution Clear browser cache.
Status of Hypervisor information for ESX(i) is shown offline if status for Hyper-V is changed to offline Description When virtual standbys for the protected machines are created on two different hypervisors, ESX(i) and Hyper-V, if the Hyper-V virtual machine management system is stopped after the export job is completed, then the status of Hypervisor information for ESX(i) displays incorrectly.
Workaround/ Solution 1. Navigate to Server Manager → Tools → Services → DSM SA Data Manager → properties → Startup type. 2. Select Automatic. 3. Log out and log in again to restart AppAssure Appliance Configuration Wizard. OpenManage Server Administrator Issues Description OpenManage Server Administrator may not always function properly due to the complex interactions between the various subsystems in the DL1000 Appliance. Workaround/ Solution Restart the DSM SM Data Manager service.
Desktop shortcut for AppAssure not displayed for domain users Description For domain users without administrator privileges, the desktop shortcut for AppAssure software is not displayed. Workaround/ Solution The AppAssure software desktop shortcut is displayed only for users with administrator privileges. Log on the appliance as a local admin or a user with administrative privileges.
License key installation and AppAssure Appliance Configuration Wizard fails Description Configuration of the appliance fails when incorrect data (for example, incorrect host name, domain credentials, and so on) is entered in using the AppAssure Appliance Configuration Wizard. The AppAssure Appliance Configuration Wizard may continue to fail after restarting as the AppAssure services are not automatically restarted. License key installation also fails if the AppAssure services are not running.
Getting help 4 Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues, go to software.dell.com/ support.
