T2310bk2.book Page 1 Thursday, February 5, 2004 10:00 AM Dell™ Dimension™ XPS headphone connector microphone connector USB 2.0 connectors (2) IEEE 1394 connector serial connector 1 fans (2) serial connector 2 parallel connector diagnostic lights (4) cover latch release keyboard connector USB 2.0 connectors (6) DVI video connector modem PCI sound card with IEEE 1394 card slots (4) mouse connector network adapter connector VGA video connector security cable slot padlock ring power connector w w w.
T2310bk2.book Page 2 Thursday, February 5, 2004 10:00 AM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Dimension Help file.
T2310bk2.book Page 3 Thursday, February 5, 2004 10:00 AM Contents CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . SAFETY: General . . . . . . . . . . . . . . . . . SAFETY: When Using Your Computer . . . . . . . . SAFETY: When Working Inside Your Computer . . . SAFETY: Protecting Against Electrostatic Discharge SAFETY: Ergonomic Computing Habits . . . . . . . SAFETY: Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . 9 10 10 11 11 11 . . . . . . . . . . . . . . .
T2310bk2.book Page 4 Thursday, February 5, 2004 10:00 AM 2 Optimizing Performance Intel® Performance Acceleration Technology . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 DDR Memory and Processor Front-Side Bus Hyper-Threading . Overclocking 3 Solving Problems Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T2310bk2.book Page 5 Thursday, February 5, 2004 10:00 AM Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . 45 Sound and Speaker Problems No sound from speakers. . No sound from headphones Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . .
T2310bk2.book Page 6 Thursday, February 5, 2004 10:00 AM 5 Removing and Installing Parts Front and Back View of the Computer . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 64 65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Front View . . . . . . . Front View (Doors Open) . Back View . . . . . . . Before You Begin . . . . . . . . . . . . . . . . . . . . . . . Recommended Tools . . . . . . . .
T2310bk2.book Page 7 Thursday, February 5, 2004 10:00 AM Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 . . . . . . . . . . . . . . . . . . . . . . . 98 99 Removing the Front Panel Replacing the Front Panel Drive Door . Removing the Drive Door Replacing the Drive Door Battery . . . . . . . . . . . . .
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T2310bk2.book Page 9 Thursday, February 5, 2004 10:00 AM CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY: General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instruction s closely.
T2310bk2.book Page 10 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com SAFETY: When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
T2310bk2.book Page 11 Thursday, February 5, 2004 10:00 AM • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
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T2310bk2.book Page 13 Thursday, February 5, 2004 10:00 AM Finding Information for Your Computer Dell provides the following support options to help you quickly find answers to your questions and problems: • Dell Solution Center — Double-click the Dell Solution Center icon on your Microsoft® Windows® desktop for documentation, tools, troubleshooting information, and links to online support resources. • Dell Support on the Internet — The Dell Support website (support.dell.
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T2310bk2.book Page 15 Thursday, February 5, 2004 10:00 AM What are you looking for? • • • • Find It Here A diagnostic program for my computer ResourceCD Drivers for my computer My computer documentation My device documentation Documentation and drivers are already installed on your computer when shipped from Dell. You can use the CD to reinstall drivers (see page 55), run the Dell Diagnostics (see page 52), or access your documentation.
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T2310bk2.book Page 17 Thursday, February 5, 2004 10:00 AM Using Your Computer Opening the Drive Door Connecting Two Monitors NOTE: If you are connecting two monitors that have VGA connectors, you must have the optional VGA adapter. If you are connecting two flat-panel monitors, at least one of them must have a VGA connector. If you are connecting a television, you may connect only one monitor (VGA or DVI) in addition to the television.
T2310bk2.book Page 18 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com If you purchased a video card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a television. 1 Save any open files, close any open programs, and then shut down your computer through the Start menu (see page 25).
T2310bk2.book Page 19 Thursday, February 5, 2004 10:00 AM b Connect the DVI connector on the other monitor to the DVI (white) connector on the computer. NOTE: To connect a television to your computer, you must purchase an S-video cable, which is available at most consumer electronics stores. An S-video cable is not included with your computer. If one of the monitors is a television: 3 a Connect one end of the S-video cable to the TV-OUT connector on the computer.
T2310bk2.book Page 20 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com For information and instructions on adjusting your graphics card’s operating mode, settings, and functions: 1 Click the Start button and click Help and Support. 2 Click User and system guides. 3 Locate and click the guide for your graphics card.
T2310bk2.book Page 21 Thursday, February 5, 2004 10:00 AM NOTE: RAID levels do not represent a hierarchy. A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration. RAID Level 0 RAID level 0 uses a storage technique known as "data striping" to provide a high data access rate. Data striping is a method of writing consecutive segments, or stripes, of data sequentially across the physical drives to create a large virtual drive.
www.dell.com | support.dell.com T2310bk2.book Page 22 Thursday, February 5, 2004 10:00 AM serial ATA RAID configured for RAID level 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive hard drive If a drive failure occurs, subsequent read and write operations are directed to the surviving drive.
T2310bk2.book Page 23 Thursday, February 5, 2004 10:00 AM 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: 1 On the old computer, insert the Windows XP Operating System CD. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
T2310bk2.book Page 24 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com How to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for available software patches at the Sonic support website at support.sonic.com. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow. 1 Click the Start button, point to All Programs→Sonic→RecordNow!→RecordNow!.
T2310bk2.book Page 25 Thursday, February 5, 2004 10:00 AM • Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. • Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again.
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T2310bk2.book Page 27 Thursday, February 5, 2004 10:00 AM Optimizing Performance Intel® Performance Acceleration Technology Your Dell™ Dimension™ XPS computer is equipped with the Intel 875P chip set, which utilizes Performance Acceleration Technology (PAT). PAT is designed to optimize performance by reducing the latency between DDR 400 memory and 800 front-side bus processors, and helps provide high performance to meet the requirements for today’s demanding software.
T2310bk2.book Page 28 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 109. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Overclocking Dell locks the processor multiplier options in system setup to prevent processor overclocking.
T2310bk2.book Page 29 Thursday, February 5, 2004 10:00 AM Solving Problems Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 42. Press a key or move the mouse. See the Dell Dimension Help file for information on standby mode. Get technical assistance from Dell. See page 112. See page 35.
www.dell.com | support.dell.com T2310bk2.book Page 30 Thursday, February 5, 2004 10:00 AM See page 46. See page 45. See page 34. See page 40. See page 39. See page 31. See page 41. See page 44. See page 35. See page 36. See page 34. See page 34. See page 36. Finding Help Information TO ACCESS THE DELL DIMENSION HELP FILE — 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Dell™ Dimension™ Help.
T2310bk2.book Page 31 Thursday, February 5, 2004 10:00 AM TO ACCESS WINDOWS HELP — 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen. TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 13. Battery Problems CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
www.dell.com | support.dell.com T2310bk2.book Page 32 Thursday, February 5, 2004 10:00 AM back of floppy disk write-protected not writeprotected NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable. CLEAN THE DRIVE — Use a commercially available cleaning kit. CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD.
T2310bk2.book Page 33 Thursday, February 5, 2004 10:00 AM CLEAN THE DISC — See the Dell Dimension Help file for instructions on cleaning your CDs. To access help files, see page 14. Problems writing to a CD-RW drive CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.
T2310bk2.book Page 34 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com E-Mail, Modem, and Internet Problems NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. NOTE: For optimum performance, install a modem card only in PCI slot 2, 3, or 4. CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the modem.
T2310bk2.book Page 35 Thursday, February 5, 2004 10:00 AM TURN OFF CALL WAITING (CATCH-PHONE) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click your connection type to highlight it. 4 Click the Dialing Rules tab and click Edit.
www.dell.com | support.dell.com T2310bk2.book Page 36 Thursday, February 5, 2004 10:00 AM NON-SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer. NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.
T2310bk2.book Page 37 Thursday, February 5, 2004 10:00 AM A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
www.dell.com | support.dell.com T2310bk2.book Page 38 Thursday, February 5, 2004 10:00 AM RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of by pressing the power button. Otherwise, you may lose data. CHECK FOR COMPATIBILITY — • Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software.
T2310bk2.book Page 39 Thursday, February 5, 2004 10:00 AM REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.
www.dell.com | support.dell.com T2310bk2.book Page 40 Thursday, February 5, 2004 10:00 AM CHECK THE KEYBOARD CABLE — • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 25), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
T2310bk2.book Page 41 Thursday, February 5, 2004 10:00 AM CHECK THE MOUSE CABLE — • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. • Ensure that the cable is firmly connected to the computer. TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.
www.dell.com | support.dell.com T2310bk2.book Page 42 Thursday, February 5, 2004 10:00 AM CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
T2310bk2.book Page 43 Thursday, February 5, 2004 10:00 AM IF THE POWER LIGHT IS STEADY AMBER — The computer is receiving electrical power, but an internal power problem might exist. • Ensure that the processor power cable is securely connected to the system board (see page 73). • Remove and then reinstall the memory modules (see page 73). • Remove and then reinstall any cards (see page 77). • If the problem persists, contact Dell (see page 112).
www.dell.com | support.dell.com T2310bk2.book Page 44 Thursday, February 5, 2004 10:00 AM VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS® — 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port).
T2310bk2.book Page 45 Thursday, February 5, 2004 10:00 AM Sound and Speaker Problems NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.
www.dell.com | support.dell.com T2310bk2.book Page 46 Thursday, February 5, 2004 10:00 AM REINSTALL THE AUDIO (SOUND) DRIVER — See page 55. CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 63). DISABLE DIGITAL MODE — Your headphones do not work if the CD drive is operating in digital mode.
T2310bk2.book Page 47 Thursday, February 5, 2004 10:00 AM SWAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective. TEST THE VIDEO EXTENSION CABLE (IF USED) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TEST ANOTHER MONITOR — If another monitor is available, connect it to the computer. CHECK THE DIAGNOSTIC LIGHTS — See page 49.
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T2310bk2.book Page 49 Thursday, February 5, 2004 10:00 AM Advanced Troubleshooting Diagnostic Lights To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" (see page 65) on the back panel. The lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.
www.dell.com | support.dell.com T2310bk2.book Page 50 Thursday, February 5, 2004 10:00 AM Light Pattern Problem Description A possible expansion card failure has occurred. A B C D A B C D Suggested Resolution 1 Determine if a conflict exists by removing a card (not a video card) (see page 77) and then restarting the computer. 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card.
T2310bk2.book Page 51 Thursday, February 5, 2004 10:00 AM Light Pattern Problem Description No memory modules are detected. Suggested Resolution 1 Reinstall all memory modules (see page 73). 2 Ensure that all the connector tabs are A B C D locked. 3 Restart the computer. 4 If the problem persists, contact Dell (see page 112). A B C D Memory modules are detected, but a memory configuration or compatibility error exists.
www.dell.com | support.dell.com T2310bk2.book Page 52 Thursday, February 5, 2004 10:00 AM Light Pattern Problem Description Suggested Resolution Another failure has occurred. • Ensure that the cables are properly connected to the system board (see page 73) from the hard drive, CD drive, and DVD drive. • If the problem persists, contact Dell (see page 112). The computer is in a normal operating condition after POST. None.
T2310bk2.book Page 53 Thursday, February 5, 2004 10:00 AM Starting the Dell Diagnostics From Your Hard Drive 1 Shut down (see page 25) and restart the computer. 2 When the DELL™ logo appears, press immediately. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your ResourceCD (see page 53). If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop.
T2310bk2.book Page 54 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.
T2310bk2.book Page 55 Thursday, February 5, 2004 10:00 AM Tab Function Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.
T2310bk2.book Page 56 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager.
T2310bk2.book Page 57 Thursday, February 5, 2004 10:00 AM Using the ResourceCD If using Device Driver Rollback or System Restore (see page 57) does not resolve the problem, then reinstall the driver from the ResourceCD. 1 With the Windows desktop displayed, insert the ResourceCD. If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5. 2 When the ResourceCD installation program starts, follow the prompts on the screen.
T2310bk2.book Page 58 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see page 56) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.
T2310bk2.book Page 59 Thursday, February 5, 2004 10:00 AM Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked.
T2310bk2.book Page 60 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Reinstalling Microsoft® Windows® XP Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see page 56).
T2310bk2.book Page 61 Thursday, February 5, 2004 10:00 AM Windows XP Setup 1 When the Windows XP Setup screen appears, press to select To set up Windows now. 2 Read the information on the Microsoft Windows Licensing Agreement screen, and press to accept the license agreement. 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and remove the CD.
www.dell.com | support.dell.com T2310bk2.book Page 62 Thursday, February 5, 2004 10:00 AM 14 When the How will this computer connect to the Internet? message appears, click Skip. 15 When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next. 16 When the Who will use this computer? screen appears, you can enter up to five users. 17 Click Next. 18 Click Finish to complete the setup, and remove the CD.
T2310bk2.book Page 63 Thursday, February 5, 2004 10:00 AM Removing and Installing Parts Front and Back View of the Computer Front View 1 2 3 4 1 hard-drive activity light The hard-drive light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as your CD player is operating. 2 power button Press this button to turn on the computer. NOTICE: To avoid losing data, do not use the power button to turn off the computer.
T2310bk2.book Page 64 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Front View (Doors Open) 1 2 3 4 1 headphone connector Use the headphone connector to attach headphones and most kinds of speakers for listening to all sounds in your computer, including your CD player and system sounds such as beeps. 2 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. 3 USB 2.
T2310bk2.book Page 65 Thursday, February 5, 2004 10:00 AM Back View 19 1 18 17 16 2 15 14 13 12 3 11 10 4 9 5 8 7 6 1 processor fans (2) For optimal cooling, two processor fans are provided. Do not block the vents. 2 cover latch release To open the computer, lay the computer on its side with the cover latch release at the top and then push the latch to the left. See "Opening the Computer Cover" on page 70.
www.dell.com | support.dell.com T2310bk2.book Page 66 Thursday, February 5, 2004 10:00 AM 9 PCI sound card with IEEE 1394 • Line-in connector — Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. • Microphone connector — Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program.
T2310bk2.book Page 67 Thursday, February 5, 2004 10:00 AM 13 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras. 14 keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector. If you have a USB keyboard, plug it into a USB connector.
T2310bk2.book Page 68 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Before You Begin This section provides procedures for removing and replacing the components. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Precautionary Measures" (see page 68). • You have read the safety information on page 9. • You have opened the computer cover.
T2310bk2.book Page 69 Thursday, February 5, 2004 10:00 AM 4 Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
T2310bk2.book Page 70 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Opening the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Follow the instructions in "Before You Begin" on page 68. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
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T2310bk2.book Page 74 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size. This means that if you purchased your computer with 256 MB of memory installed and you want to add another 256 MB of memory, you must install it in the appropriate connector. If the DDR memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.
T2310bk2.book Page 75 Thursday, February 5, 2004 10:00 AM Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Follow the instructions in "Before You Begin" on page 68. 2 Open the computer cover (see page 70). 3 Lay the computer on its side so that the system board is on the bottom of the inside of the computer. 4 If necessary, remove a memory module: a Press out the securing clip at each end of the memory module connector.
T2310bk2.book Page 76 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com 6 Align the notch on the bottom of the module with the crossbar in the connector. notch memory module cutouts (2) crossbar NOTICE: To avoid breaking the memory module, do not press near the middle of the module. 7 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.
T2310bk2.book Page 77 Thursday, February 5, 2004 10:00 AM PCI Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Your Dell™ computer provides slots for up to four 32-bit, 33-MHz cards. For more information, see "Specifications" on page 105. NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4 and a modem card only in PCI slot 2, 3, or 4.
T2310bk2.book Page 78 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com 7 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
T2310bk2.book Page 79 Thursday, February 5, 2004 10:00 AM 10 Press the retention arm into place, securing the card(s) in the computer. filler bracket alignment guide alignment bar retention arm NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 11 Connect any cables that should be attached to the card.
T2310bk2.book Page 80 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com NOTE: You must install filler brackets over empty card-slot openings to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 7 Lower the retention arm and press it into place, securing the card(s) in the computer. 8 Close the computer cover (see page 102).
T2310bk2.book Page 81 Thursday, February 5, 2004 10:00 AM Installing an AGP Card 1 Follow the instructions in "Before You Begin" on page 68. 2 Open the computer cover (see page 70). 3 Press the lever on the card retention arm and raise the retention arm. AGP card lever edge connector AGP connector PCI connector retention arm 4 Gently press the card into the AGP connector until it clicks into place, ensuring that the tab fits into the notch on the front end of the card.
T2310bk2.book Page 82 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Your computer also supports this drive combination: • Two Serial ATA drives in either a RAID level 0 configuration or a RAID level 1 configuration. • One IDE hard drive. • Two CD or DVD drives. floppy drive CD/DVD drives hard drives Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
T2310bk2.book Page 83 Thursday, February 5, 2004 10:00 AM 3 Disconnect the power and hard-drive cables from the drive. power cable power cable tabs (2) tabs (2) serial ATA hard drive IDE harddrive cable serial ATA harddrive cable IDE hard drive system board connector IDE hard drive example 4 system board connector serial ATA hard drive example Press in on the tabs on each side of the drive and slide the drive up and out.
www.dell.com | support.dell.com T2310bk2.book Page 84 Thursday, February 5, 2004 10:00 AM drive bracket rails (2) screws (4) 6 Install the hard drive into the computer by gently sliding the drive into place until you hear it click securely.
T2310bk2.book Page 85 Thursday, February 5, 2004 10:00 AM 7 Connect the power and hard-drive cables to the drive. 8 Check all connectors to be certain that they are properly cabled and firmly seated. 9 Close the computer cover (see page 70). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 10 Connect your computer and devices to electrical outlets, and turn them on.
www.dell.com | support.dell.com T2310bk2.book Page 86 Thursday, February 5, 2004 10:00 AM floppy-drive cable power cable tabs (2) floppy drive 4 Press inward on the two tabs on the sides of the drive, slide the drive upward, and remove it from the floppy-drive bay. Installing a Floppy Drive 86 1 Follow the instructions in "Before You Begin" on page 68. 2 Open the computer cover (see page 70).
T2310bk2.book Page 87 Thursday, February 5, 2004 10:00 AM floppy-drive cable power cable tabs (2) floppy drive 5 Attach the power and floppy-drive cables to the floppy drive. 6 If you are installing a new floppy drive rather than replacing a drive, remove the front-panel inserts. From inside the drive bay, gently press on each side of the insert until it pops out. 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
T2310bk2.book Page 88 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Removing a CD/DVD Drive 1 Follow the instructions in "Before You Begin" on page 68. 2 Open the computer cover (see page 70). 3 Disconnect the power and CD/DVD drive cables from the back of the drive.
T2310bk2.book Page 89 Thursday, February 5, 2004 10:00 AM Installing a CD/DVD Drive 1 Follow the instructions in "Before You Begin" on page 68. 2 Open the computer cover (see page 70). 3 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting.
T2310bk2.book Page 90 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com 6 Gently slide the drive into place until the tabs securely click into position. power cable tabs (2) CD/DVD drive cable audio cable* CD/DVD drive * Some drives do not have the audio cable. 7 Connect the power and CD/DVD drive cables to the drive. If you are adding a drive that has an audio cable, connect the audio cable to the audio connector on the audio card.
T2310bk2.book Page 91 Thursday, February 5, 2004 10:00 AM 10 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 11 Close the computer cover (see page 102). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 12 Connect your computer and devices to electrical outlets, and turn them on.
www.dell.com | support.dell.com T2310bk2.book Page 92 Thursday, February 5, 2004 10:00 AM top anchor tabs (2) airflow shroud side anchor tabs (2) indentations (2) bottom anchor tabs (2) Installing the Processor Airflow Shroud 1 Follow the instructions in "Before You Begin" on page 68. 2 Open the computer cover (see page 70). 3 Insert the bottom anchor tabs into the anchor slots. 4 Align and insert the side anchor tabs into the anchor slots.
T2310bk2.book Page 93 Thursday, February 5, 2004 10:00 AM Processor CAUTION: Before you perform this procedure, follow the safety instructions on page 9. Installing the Processor NOTE: It is recommended that only a technically knowledgeable person perform this procedure. CAUTION: The processor can get very hot during normal operation. Ensure that the processor has had sufficient time to cool before you touch it. 1 Follow the instructions in "Before You Begin" on page 68.
www.dell.com | support.dell.com T2310bk2.book Page 94 Thursday, February 5, 2004 10:00 AM pin-1 corners of processor and socket aligned socket lever processor processor socket 8 9 Install the heat sink: a Insert the notched end of the heat sink onto the end of the retention base that is opposite the hinge. b Lower the heat sink until it fits securely in the base. c When the heat sink is secured, pivot the rentention module clip back until the tab snaps into place to secure the heat sink.
T2310bk2.book Page 95 Thursday, February 5, 2004 10:00 AM Removing the Processor NOTE: It is recommended that only a technically knowledgeable person perform this procedure. CAUTION: The processor can get very hot during normal operation. Ensure that the processor has had sufficient time to cool before you touch it. 1 Follow the instructions in "Before You Begin" on page 68. 2 Open the computer cover (see page 70). 3 Remove the processor airflow shroud (see page 91).
www.dell.com | support.dell.com T2310bk2.book Page 96 Thursday, February 5, 2004 10:00 AM release lever processor socket 6 Remove the processor from the socket. If you are replacing the processor, leave the release lever extended in the release position so that the socket is ready for the new processor and go to "Installing the Processor" on page 93. 7 Replace the airflow shroud (see page 92). 8 Close the computer cover (see page 102).
T2310bk2.book Page 97 Thursday, February 5, 2004 10:00 AM 5 Close the computer cover halfway and pull the front panel away from the computer. Replacing the Front Panel To replace the front panel, perform the removal procedure in reverse.
T2310bk2.book Page 98 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Drive Door CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Removing the Drive Door 1 98 Open the drive door.
T2310bk2.book Page 99 Thursday, February 5, 2004 10:00 AM 2 Unsnap the top bracket hinge and pull the top of the drive door outward, away from the computer. top bracket hinge bottom bracket hinge 3 Lift the bottom bracket hinge away from the computer. Replacing the Drive Door To prevent damage to your computer, the drive door is designed to "break away" from the computer if it is opened too far.
www.dell.com | support.dell.com T2310bk2.book Page 100 Thursday, February 5, 2004 10:00 AM hinge tab door hinges (2) door bracket 2 Attach the door bracket/door hinge assembly to the door, starting with the lower part of each door hinge. door bracket/door hinge assembly door lower part of the door hinge 3 100 Attach the drive door to the computer, starting with the bottom bracket hinge.
T2310bk2.book Page 101 Thursday, February 5, 2004 10:00 AM Battery CAUTION: Before you begin this procedure, follow the safety instructions on page 9. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed.
T2310bk2.book Page 102 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com 6 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. battery battery socket (BATTERY) 7 Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 8 Connect your computer and devices to electrical outlets, and turn them on.
T2310bk2.book Page 103 Thursday, February 5, 2004 10:00 AM cover latch release security cable slot padlock ring 4 If you are using a padlock to secure your computer, install the padlock. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 5 Connect your computer and devices to electrical outlets, and turn them on.
www.dell.com | support.dell.com T2310bk2.
T2310bk2.book Page 105 Thursday, February 5, 2004 10:00 AM Appendix Specifications Processor Processor type Intel® Pentium® 4 Level 1 (L1) cache 8 KB Level 2 (L2) cache 512-KB or 1-MB pipelined-burst, eightway set associative, write-back SRAM Level 3 (L3) cache 2 MB NOTE: L3 cache is available only with the Intel Pentium 4 processor Extreme Edition 3.20 GHz supporting Hyper-Threading technology.
www.dell.com | support.dell.com T2310bk2.book Page 106 Thursday, February 5, 2004 10:00 AM Video Type AGP 8X Audio Type Sound Blaster Audigy 2 sound card Connectors five connectors for line-in, line-out, microphone, surround, and center/LowFrequency Effects (LFE) channel Expansion Bus Bus type PCI and AGP Bus speed PCI: 33-MHz AGP: 133-MHz AGP: connector one connector size 172 pins connector data width (maximum) 32 bits bus protocols 8x/4x/2x modes at 1.
T2310bk2.book Page 107 Thursday, February 5, 2004 10:00 AM Connectors (continued) Network adapter 10/100/1000 Ethernet connector PS/2 (keyboard and mouse) 6-pin mini-DIN USB two front-panel and six back-panel USB 2.
www.dell.com | support.dell.com T2310bk2.book Page 108 Thursday, February 5, 2004 10:00 AM Power DC power supply: Wattage 460 W Heat dissipation 1000 BTU/hr Voltage (see page 9 for important voltage setting information) fixed-voltage power supply—110 V at 50/60 Hz manual selection and auto-sensing power supplies—90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz; 100 V at 50/60 Hz for Japanese computers Backup battery 3-V CR2032 lithium coin cell Physical Height 49.1 cm (19.3 inches) Width 22.
T2310bk2.book Page 109 Thursday, February 5, 2004 10:00 AM Environmental (continued) Altitude: Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Standard Settings System setup contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly. Viewing Settings 1 Turn on (or restart) your computer.
T2310bk2.book Page 110 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Changing Boot Sequence for the Current Boot You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell Dimension Resource CD, but you must set the computer to boot from the hard drive when the diagnostic tests are complete. 1 Turn on (or restart) your computer.
T2310bk2.book Page 111 Thursday, February 5, 2004 10:00 AM 4 Open the computer cover (see page 70). 5 Locate the 3-pin password jumper (PASS) on the system board (see page 73), and attach the jumper plug to pins 2 and 3 to clear the password. A white arrow on the system board points to pin 1. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2. 6 Close the computer cover (see page 102). 7 Connect your computer and monitor to electrical outlets, and turn them on.
T2310bk2.book Page 112 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and so on). Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories.
T2310bk2.book Page 113 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Argentina (Buenos Aires) Website: www.dell.com.
www.dell.com | support.dell.com T2310bk2.book Page 114 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
T2310bk2.book Page 115 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Chile (Santiago) Department Name or Service Area, Website and E-Mail Address Sales, Customer Support, and Technical Support Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
www.dell.com | support.dell.com T2310bk2.book Page 116 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.
T2310bk2.book Page 117 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com T2310bk2.book Page 118 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
T2310bk2.book Page 119 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
www.dell.com | support.dell.com T2310bk2.book Page 120 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
T2310bk2.book Page 121 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
www.dell.com | support.dell.com T2310bk2.book Page 122 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Netherlands Antilles General Support Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.
T2310bk2.book Page 123 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
www.dell.com | support.dell.com T2310bk2.book Page 124 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code St. Lucia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-882-1521 St.
T2310bk2.book Page 125 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.
www.dell.com | support.dell.com T2310bk2.book Page 126 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.
T2310bk2.book Page 127 Thursday, February 5, 2004 10:00 AM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
T2310bk2.book Page 128 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
T2310bk2.book Page 129 Thursday, February 5, 2004 10:00 AM – Failure to follow the product instructions or failure to perform preventive maintenance – Problems caused by using accessories, parts, or components not supplied by Dell • Products with missing or altered Service Tags or serial numbers • Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
T2310bk2.book Page 130 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available. Individual Home Consumers: U.S.
T2310bk2.book Page 131 Thursday, February 5, 2004 10:00 AM We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s).
T2310bk2.book Page 132 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com • Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within 30 days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within 14 days of the date on the packing slip or invoice.
T2310bk2.book Page 133 Thursday, February 5, 2004 10:00 AM WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
T2310bk2.book Page 134 Thursday, February 5, 2004 10:00 AM www.dell.com | support.dell.com When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
T2310bk2.book Page 135 Thursday, February 5, 2004 10:00 AM "Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price.
www.dell.com | support.dell.com T2310bk2.book Page 136 Thursday, February 5, 2004 10:00 AM To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
T2310bk2.book Page 137 Thursday, February 5, 2004 10:00 AM Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
www.dell.com | support.dell.com T2310bk2.
T2310bk2.book Page 139 Thursday, February 5, 2004 10:00 AM Index A AGP cards, 80 installing, 81 removing, 80 audio.
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T2310bk2.book Page 142 Thursday, February 5, 2004 10:00 AM 142 Index R specifications, 105 V regulatory notices, 128 support contacting Dell, 112 policy, 111 resources, 13 video connector, 66 problems, 46 reinstalling Windows XP, 60 ResourceCD, 57 Dell Diagnostics, 52 system board components, 73 volume adjusting, 45 System Restore, 57 system setup program, 109 clearing passwords, 110 S warranty, 128 safety instructions, 9 scanner problems, 44 screen.
