Dell™ Dimension™ 4600C front door breakaway hinge power button IEEE 1394 connector* hard-drive light CD or DVD drive light PC Card connectors (2)** breakaway hinge USB 2.0 connectors (2) headphone connector * On computers with integrated IEEE 1394 connectors. ** On computers with integrated PC Card connectors.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 25.
Contents Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Finding Information for Your Computer 1 . . . . . . . . . . . . . . . . . . . 9 Setting Up and Using Your Computer Connecting the AC Adapter (Japan only) . . . . . . . . . . . . . . . . . . Attaching and Removing the Computer Stand Setting Up a Printer 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Problems Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 . . . . . . . . . . . . . . . . . . 26 26 27 27 . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 CD drive problems. . . . . . . . . Problems writing to a CD-RW drive . DVD drive problems . . . . . . . . Hard drive problems . . . . . . . .
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . . . . . . . . . Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . Advanced Troubleshooting . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Starting the Dell Diagnostics .
Adding or Replacing a Video Card . . . . . . . . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Removing a Video Card Installing a Video Card. Adding Memory 5 DDR Memory Overview Installing Memory . . . Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Instructions See your Product Information Guide for safety instructions.
Safety Instructions www.dell.com | support.dell.
Finding Information for Your Computer What are you looking for? Find It Here • How to set up my computer Setup Diagram • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard Tell Me How Help File 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Tell Me How.
www.dell.com | support.dell.com What are you looking for? Find It Here • Latest drivers for my computer • Answers to technical service and support questions • Online discussions with other users and technical support • Documentation for my computer Dell Support Website — support.dell.com • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows Help and Support Center 1 Click the Start button and click Help and Support.
Setting Up and Using Your Computer Connecting the AC Adapter (Japan only) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Connect the AC adapter to the plug on the AC power cable. CAUTION: If you decide to connect the green ground wire to an electrical outlet, do not permit contact between the green ground wire and power leads because electrical shock, fire, or damage to your computer can occur (see the following figure).
www.dell.com | support.dell.com Attaching and Removing the Computer Stand CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Place your computer on a soft surface to prevent scratching the top cover. To attach the stand: 1 Rotate the computer to an upside-down position. 2 Insert the screw into the bottom of the stand.
4 Tighten the screw. 5 Place the computer in the upright position. To remove the stand: 1 Turn the computer over so that the stand is at the top. 2 Loosen the screw and lift the stand away. 3 Place the computer in a horizontal position until you reattach the stand. Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer.
www.dell.com | support.dell.com Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.
Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.
www.dell.com | support.dell.com Connecting an IEEE 1394 Device (Optional) IEEE 1394 devices can move large amounts of data between computers and peripheral devices and are ideal for use with multimedia devices, such as digital video cameras. Your computer provides a IEEE 1394 connector on both the front and back panels (see "Front and Back View of the Computer" on page 53 for locations.) NOTE: The connector can accept six-pin IEEE 1394 devices with the use of an adapter.
network wall jack network adapter connector on computer network cable Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network.
www.dell.com | support.dell.com Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 27. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
www.dell.com | support.dell.com Using Blank CD-Rs and CD-RWs Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.
To determine if your computer is using Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to the processor type. If Hyper-Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through the system setup program. For more information on accessing the system setup program, see page 78.
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Solving Problems Finding Solutions Sometimes it is difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 36. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 25. Get technical assistance from Dell. See page 83. See page 29.
www.dell.com | support.dell.com See page 40. See page 39 See page 37. See page 27 See page 34 See page 33. See page 26. See page 35. See page 38. See page 29. See page 30. See page 27. See page 27. See page 30.
Finding Help Information TO ACCESS THE TELL ME HOW HELP FILE — 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Tell Me How. TO ACCESS WINDOWS HELP — 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen. TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 9.
www.dell.com | support.dell.com Drive Problems CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD. ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. • Ensure that the sound is not muted by clicking any boxes that are checked.
DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original DVD is defective. ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
www.dell.com | support.dell.com CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER — Contact an Internet service provider to subscribe. CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet service provider for assistance. Error Messages If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames. A REQUIRED .
www.dell.com | support.dell.com General Problems The computer stops responding TURN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
A solid blue screen appears TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.
www.dell.com | support.dell.com Other technical problems GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Support Website" on page 9 for more information about the website.
IEEE 1394 Device Problems NOTE: Check Windows Explorer to see if your device is listed as a drive. CHECK THE IEEE 1394 DEVICE — Ensure that the IEEE 1394 device is properly inserted into the connector. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE — Contact Dell (see page 83).
www.dell.com | support.dell.com Mouse Problems RESTART THE COMPUTER — 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, press the power button to restart the computer. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER, RECONNECT THE MOUSE CABLE — 1 Simultaneously press to display the Start menu.
REINSTALL THE MOUSE DRIVER — See page 49. CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52. Network Problems CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is connected as shown on page 16. CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — No light indicates that no network communication exists. Replace the network cable.
www.dell.com | support.dell.com IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD — Contact Dell (see page 83). IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL — Contact the PC card manufacturer. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ADJUST THE POWER PROPERTIES — Your computer may be in standby or hibernate mode.
IF THE POWER LIGHT IS BLINKING AMBER — A device might be malfunctioning or incorrectly installed. • Ensure that the main power cable is securely connected to the system board (see page 61). • Remove and then reinstall the video card, if applicable (see page 66). • If the problem persists, contact Dell (see page 83). ELIMINATE INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can cause interference.
www.dell.com | support.dell.com VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS® — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 4 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port).
Sound and Speaker Problems No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.
www.dell.com | support.dell.com REINSTALL THE AUDIO (SOUND) DRIVER — See page 49. CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 53). DISABLE DIGITAL MODE — Your headphones do not work if the CD drive is operating in digital mode.
SWAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective. TEST THE VIDEO EXTENSION CABLE (IF USED) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TEST ANOTHER MONITOR — If another monitor is available, connect it to the computer. CHECK THE DIAGNOSTIC LIGHTS — See page 43.
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Advanced Troubleshooting Diagnostic Lights To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 57). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
www.dell.com | support.dell.com Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If you have one memory module installed, reinstall it (see page 68) and restart the computer. • If you have two or more memory modules installed, remove the modules, reinstall one module see page 68), and then restart the computer. If the computer starts normally, reinstall an additional module.
Light Pattern Problem Description Suggested Resolution A possible video card failure has occurred. • If the computer has a video card, remove the card and reinstall it (see page 66), and restart the computer. • If the problem still exists, install a video card that you know works and restart the computer. • If the problem persists or the computer has integrated video, contact Dell (see page 83). A possible floppy or hard drive failure has occurred.
www.dell.com | support.dell.com Light Pattern A B C D Problem Description Suggested Resolution Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that there are no special memory module/memory connector placement requirements (see page 68). • Verify that the memory modules that you are installing are compatible with your computer (see page 68). • If the problem persists, contact Dell (see page 83). Other failure has occurred.
• Receive status messages that tell you whether tests completed successfully • Receive error messages if problems are detected Starting the Dell Diagnostics NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages. 1 Shut down and restart the computer. 2 When the DELL™ logo appears, press immediately. If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop.
www.dell.com | support.dell.com 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and problem description. Help Describes the test and may indicate requirements for running the test.
5 Click Device Manager. 6 In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
www.dell.com | support.dell.com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 10.
Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.
www.dell.com | support.dell.com Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked.
Adding Parts Front and Back View of the Computer Front View NOTE: The front-panel door does not close when you are using certain PC Cards or IEEE 1394, USB, or headphone connectors.
www.dell.com | support.dell.com 1 breakaway hinges (2) To prevent damage to your computer, the front door is designed to "break away" if it is opened too far. To reattach the front door, see page 57. 2 IEEE 1394 connector Attach high-speed serial multimedia devices, such as digital video cameras. (This feature is only available on computers with an optional IEEE 1394 connector.) 3 CD or DVD drive-activity light The drive activity light is on when the computer reads data from the CD or DVD drive.
Back View NOTE: The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. For instructions on how to reattach the door, see page 57.
www.dell.com | support.dell.com 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. 2 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector. 3 surround connector Use the black surround connector to attach multichannel-capable speakers.
12 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras. 13 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program.
www.dell.com | support.dell.com 6 Align the two clips on the inside of the front door with the two hinge arms. 7 Press inward on the front door until it clips to both hinge arms. hinge arms (2) in closed position front-door clips (2) front door Opening the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Shut down the computer through the Start menu (see page 21).
5 Remove the computer stand, if it is attached (see page 12). CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk top space. 6 Locate the two release buttons shown in the illustration. Then press the two release buttons as you lift the cover. NOTICE: Open the cover slowly to ensure that you do not damage any cables.
www.dell.com | support.dell.com Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
System Board front panel switch connector (FRONTPANEL) battery socket (BATTERY) page 79 CD drive connector (IDE2) hard drive connector (IDE1) password jumper (PWD1) page 78 serial ATA connector (SATA1) main power connector (POWER) standby power light (AUX_PWR) microprocessor fan connector (FAN) memory module connectors (DDR_A0, DDR_B0) page 68 microprocessor connector (CPU) video card connector (AGP) microprocessor power connector (12VPOWER) PCI1 card connector (PCI2) page 65 CD audio connector (
www.dell.com | support.dell.com Adding PC Cards (Optional) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. You can add PC Cards to computers with integrated PC Card connectors. PC Card Types NOTE: "Type" of card refers to its thickness, not its functionality. The PC Card slot has two connectors that support the following four combinations of cards. NOTE: Your computer is designed for either 5-V or 3.
Installing a PC Card NOTE: The length of some PC Cards may prevent the front-panel door from closing. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot, and the cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation supplied with the card. 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. NOTE: A PC Card is not a bootable device.
www.dell.com | support.dell.com Removing a PC Card NOTICE: Use the PC Card configuration utility on the taskbar to select and stop a card from functioning before you remove it from the computer. If you do not remove the card in the configuration utility, you could lose data from open programs. NOTE: Press the button with the upper dot to eject the top card and the button with the lower dot to eject the bottom card. NOTICE: Do not attempt to eject a card by pulling its dongle, if one is attached.
Adding Other Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: You must use low-profile cards for your computer. A full-size card can cause damage to the computer or the card. The computer’s card connectors allow you to install different types of devices such as modems and network adapters. 1 Shut down the computer through the Start menu (see page 21).
www.dell.com | support.dell.com 12 Reconnect any cables that you previously removed. 13 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 14 Close the computer cover (see page 72). 15 Attach the computer stand (see page 12).
Removing a Video Card 1 Remove the filler bracket by raising the hinged lever and sliding the filler bracket up. hinged lever filler bracket 2 Press the card lever toward the PCI connector. 3 Pull the card up and out of the card clip.
www.dell.com | support.dell.com Installing a Video Card NOTE: If you purchased the optional video card, ensure that you connected your monitor cable to the correct video connector. NOTICE: You must use low-profile cards for your computer. A full-size card can damage the computer or the card. 1 To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.
The recommended memory configurations are: • Install a pair of matched memory modules in connectors DDR_A0 and DDR_B0 • Do not install ECC memory modules. • Be sure to install a single memory module in DDR_A0 or the connector closest to the processor before you install modules in the other connectors. NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell.
www.dell.com | support.dell.com 7 Press out the securing clip at each end of the memory module connector. memory connector closest to microprocessor securing clips (2) connector 8 Align the notch on the bottom of the module with the crossbar in the connector. notch memory module cutouts (2) crossbar NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module.
10 Close the computer cover (see page 72). 11 Attach the computer stand (see page 12). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 12 Connect your computer and devices to electrical outlets, and turn them on. 13 Right-click the My Computer icon and click Properties. 14 Click the General tab. 15 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
www.dell.com | support.dell.com Closing the Computer Cover 1 Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. 2 Ensure that no tools or extra parts are left inside the computer. 3 Close the cover: a Pivot the cover down. b Press down on the right side of the cover until it closes. c Press down on the left side of the cover until it closes.
Appendix Specifications Microprocessor Microprocessor type Intel® Pentium® 4 L1 cache 8 KB first-level L2 cache 256-KB, 512-KB, or 1-MB pipelined-burst, eight-way set associative, write-back SRAM System Information System chip set Intel 865G DMA channels four Interrupt levels 24 APIC mode System BIOS chip 4 Mb (512 KB) System clock 400-, 533-, or 800-MHz data rate Expansion Bus Bus types PCI and AGP Bus speed PCI: 33 MHz AGP AGP 1X, 4X, 8X AGP connector one low profile AGP connector
www.dell.com | support.dell.com Memory Architecture DDR SDRAM Memory connectors two Memory capacities 128-, 256-, 512-MB, and 1-GB non-ECC DDR SDRAM Minimum memory 256 MB Maximum memory 2 GB Memory type 333-MHz DDR SDRAM (non-ECC) Drives Externally accessible one slimline optical bay one slimline 3.
Audio Audio controller ADI 1980 Network Network controller integrated 10/100 Ethernet Controls and Lights Power control push button Power light green light on power button—blinking green in sleep state; solid green for power-on state Hard-drive access light green Diagnostic code lights four bicolor (amber and green) located on back panel Power DC power supply: Wattage 160 W Heat dissipation 546 BTU (fully loaded computer without monitor) Voltage (see the Product Information 90 to 135 V at 50
www.dell.com | support.dell.com Environmental Temperature: Operating 10° to 35°C (50° to 95°F) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.
Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen.
www.dell.com | support.dell.com Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. System Setup Screens The system setup program screens display the current configuration information for your computer.
6 Locate jumper PSWD on the system board (see page 61) and remove the jumper plug. 7 Close the computer cover (see page 72), plug your computer into an electrical outlet, and turn on the computer. The existing password(s) will be erased. 8 Shut down the computer (see page 21). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 9 Turn off any attached devices and disconnect them from their electrical outlets.
www.dell.com | support.dell.com 3 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 4 Disconnect any telephone or telecommunication lines from the computer.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 13 Connect your computer and devices to electrical outlets, and turn them on. 14 Enter the system setup program (see page 78) and restore the settings you recorded in step 1. 15 Properly dispose of the old battery (see the Product Information Guide). Dell Technical Support Policy (U.S.
www.dell.com | support.dell.com FCC Notices (U.S. Only) Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DHP Company name: Dell Inc.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.com City Code: 11 Area Codes, Local Numbers, and Toll-Free Numbers E-mail for servers and EMC: la_enterprise@dell.
Country (City) International Access Code Country Code City Code Barbados Department Name or Service Area, Website and E-Mail Address General Support Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ City Code: 2 Technical Support Area Codes, Local Numbers, and Toll-Free Numbers 1-800-534-3066 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 .
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Chile (Santiago) Department Name or Service Area, Website and E-Mail Address Sales, Customer Support, and Technical Support Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: apsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
www.dell.com | support.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code St. Lucia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-882-1521 St.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Trinidad/Tobago Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Appendix www.dell.com | support.dell.
Index A audio.
Index hardware drivers, 48 problems, 32 Hardware Troubleshooter, 52 M memory connectors, 61 Help and Support Center, 10 messages error, 29 help files accessing, 9-10, 25 Microsoft License Label, 9 Hyper-Threading, 20 modem problems, 27 I monitor blank, 40 hard to read, 41 problems, 40 IEEE 1394, 16 problems, 33 Internet problems, 27 Internet connection about, 18 options, 18 setting up, 18 IRQ conflicts, 52 motherboard.
problems (continued) monitor is blank, 40 network, 35 other, 32 PC cards, 35 power, 36 power light conditions, 36 printer, 37 program crashes, 30 program stops responding, 30 programs and Windows compatibility, 30 restore to previous state, 49-50 scanner, 38 screen hard to read, 41 screen is blank, 40 software, 30-31 sound and speakers, 39 troubleshooting chart, 23 video and monitor, 40 volume adjusting, 39 Program Compatibility Wizard, 30 setup diagram, 9 troubleshooting (continued) Help and Support Cent
Index 104 Index
