Dell™ Dimension™ C521 Owner’s Manual Service Tag FlexBay for optional floppy drive or Media Card Reader CD or DVD activity light CD or DVD eject button headphone connector USB 2.0 connectors (2) microphone connector diagnostic lights hard drive activity light power button cover release latch power connector audio connectors USB 2.0 connectors (4) network adapter card slots for PCI (1), PCI Express x1 (1) PCI Express x16 (1) Model DCNE w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Glossary" on page 127.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up and Using Your Computer . 9 . . . . . . . . . . . . . . . 13 Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Back Panel I/O Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Troubleshooting Tips . Battery Problems . Drive Problems . CD and DVD drive problems Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Advanced Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Power Light and Diagnostic Lights Power Light . . . Diagnostic Lights Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 51 . . . . . . . . . . . . . . . . . . . . .
Power Cable Connector . . . . . . . . . . . Connecting and Disconnecting Drive Cables. Hard Drive . . . . . . . . . . . . . . . 76 76 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 78 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Removing a Hard Drive Installing a Hard Drive Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dell Hardware Warranty Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 FCC Notice (U.S.
Contents
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities CD (also known as ResourceCD) NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.
What Are You Looking For? Find It Here • How to set up my computer Setup Diagram • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your computer (see "Front View of the Computer" on page 13). • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support.
What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as the memory, hard drive, and operating system • Customer Care — Contact information, service call and order status, warranty, and repair information • Service and Support — Service call status, support history, service contract, and onli
What Are You Looking For? Find It Here • How to reinstall my operating system Operating System CD NOTE: The Operating System CD may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD (see "Restoring Your Operating System" on page 54). NOTE: If you reinstall the operating system for your computer, you should reinstall the DSS utility prior to installing any drivers.
Setting Up and Using Your Computer Front View of the Computer 1 2 3 4 5 6 7 8 9 10 11 12 1 cover release latch Use this latch to remove the cover (see "Front View of the Computer" on page 13). 2 Service Tag Use to identify your computer when you access the Dell Support website or call support.
3 FlexBay drive Can contain an optional floppy drive or optional Media Card Reader. For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 24. 4 CD or DVD activity light The drive light is on when the computer reads data from the CD or DVD drive. 5 CD or DVD eject button Press to eject a disk from the CD or DVD drive.
Back View of the Computer 1 2 3 4 1 voltage selection switch See the safety instructions in the Product Information Guide for more information. 2 power connector Insert the power cable. 3 back panel I/O connectors Plug serial, USB, and other devices into the appropriate connectors (see "Back Panel I/O Connectors" on page 16).
Back Panel I/O Connectors 1 2 3 5 4 6 7 11 1 link integrity light 2 network adapter connector 10 9 8 • Green — A good connection exists between a 10-Mbps network and the computer. • Orange — A good connection exists between a 100-Mbps network and the computer. • Off — The computer is not detecting a physical connection to the network. NOTICE: Do not plug a telephone cable into the network connector. Use the network adapter connector to attach your computer to a network or broadband device.
6 line-out/headphone connector Use the (green) line-out connector to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, use the connector on the card. 7 microphone connector 8 center/subwoofer LFE connector Use the (pink) microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, use the connector on the card.
Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so. 2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors only fit into the ports when correctly oriented. 1 2 1 USB connector on computer 2 USB printer cable 3 3 USB connector on printer 3 Turn on the printer and then turn on the computer.
• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • Cable modem connections that provide high-speed Internet access through your local cable TV line. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection.
Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up in the center of the tray. 3 Press the disc into the center of the tray until it clicks into place. 4 Press the eject button or gently push in the tray.
Go to the previous track Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).
Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties: 1 Click the Start button, then click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels.
• If you have two CD/DVD drives, select the drive into which you have inserted your source CD or DVD, and then click Disc Copy. The computer copies the data from the source CD or DVD to the blank CD or DVD. Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects. Using Blank CDs and DVDs CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while DVD-writable drives can write to both CD and DVD recording media.
• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos. • You cannot create audio DVDs with Roxio Creator Plus. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. • Commercially available DVD players used in home theater systems may not support all available DVD formats.
1 2 3 4 1 xD-Picture Card and SmartMedia (SMC) 3 Memory Stick (MS/MS Pro) 2 CompactFlash Type-I and II (CF I/II) and MicroDrive Card 4 SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again.
Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. NOTICE: Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the back of your computer. Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network.
To immediately activate standby mode without a period of inactivity, click the Start button, click Turn Off Computer, and then click Stand by. To exit from standby mode, press a key on the keyboard or move the mouse. NOTICE: If your computer loses power while in standby mode, it may lose data. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer.
The Power schemes drop-down menu displays the following schemes: • Always On (default) — If you want to use your computer with no power conservation. • Home/Office Desk — If you use your computer as a home or office computer and you require minimal power conservation. • Portable/Laptop — If your computer is a portable computer that you use for traveling. • Presentation — If you want your computer to run without interruption (using no power conservation).
Enabling Cool ’n’ Quiet™ Technology The Cool ’n’ Quiet technology controls your computer’s processor performance automatically, dynamically adjusting the operating frequency and voltage, according to the task at hand. When an application does not require full performance, significant amounts of power can be saved. Performance is designed to still be responsive, with maximum processor performance being delivered when required, and automatic power savings when possible.
Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem.
TE S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 105. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 54. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 50.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 From the Power Schemes tab, select Always On. Hard drive problems RUN CHECK DISK — 1 Click the Start button, then click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab.
CHECK THE TELEPHONE LINE CONNECTION — CHECK THE TELEPHONE JACK — CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — USE A DIFFERENT TELEPHONE LINE — • Verify that the telephone line is connected to the jack on the modem. The jack has either a green label or a connector-shaped icon next to it. • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for installation instructions. drive letter : \ I S N O T A C C E S S I B L E .
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 54. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S — See "Power Light and Diagnostic Lights" on page 47.
A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
Media Card Reader Problems NO DRIVE LETTER IS ASSIGNED — When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader. To manually assign a drive for the Media Card Reader: 1 Right-click My Computer, then select Manage.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see "Memory" on page 64) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see "Memory" on page 64). • Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 64. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).
Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network port or device.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.
CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 17). TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E S O U N D D R I V E R — See "Reinstalling Drivers" on page 53. R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 54.
C H E C K T H E M O N I T O R P O W E R L I G H T — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Solving Problems
Advanced Troubleshooting Power Light and Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Your computer has a power light and four lights labeled "1," "2," "3," and "4" on the front panel to help you troubleshoot problems (see "Front View of the Computer" on page 13). When the computer starts normally, the diagnostic lights flash.
Diagnostic Lights Light Pattern Problem Description Suggested Resolution The computer is in a normal condition or See "Power Light" on page 47. a possible pre-POST failure has occurred. The computer is in recovery mode. None. A possible processor failure was detected. Contact Dell (see "Contacting Dell" on page 108). Memory modules are detected, but a memory failure has occurred.
Light Pattern Problem Description Suggested Resolution No memory modules are detected. • If you have two or more memory modules installed, remove the modules, reinstall one module (see "Memory" on page 64), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the same type into your computer (see "Memory" on page 64).
Light Pattern Problem Description Suggested Resolution System resource configuration in progress. None. System board failure has occurred. Contact Dell (see "Contacting Dell" on page 108). During normal operation, all of the diagnostic lights turn on and then turn off before the system starts. NOTE: If all of the diagnostic lights are on and the system does not start, there may be a problem with the power supply or with the processor.
Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices.
Tab Function Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings.
4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
9 When the name of the appropriate driver appears, click Next. 10 Click Finish and restart your computer. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button, then click Help and Support.
Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 53) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Using Dell™ PC Restore by Symantec NOTE: Dell PC Restore is not available in all countries. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer— including data files—are permanently deleted from the hard drive.
Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space.
Advanced Troubleshooting
Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer" on page 60. • You have read the safety information in your Dell™ Product Information Guide.
Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
NOTICE: Work on a level, protected surface to avoid scratching either the computer or the surface on which it rests. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock. 3 Lay your computer on its side with the computer cover facing up. NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board. 4 Slide the cover release latch back and lift the cover.
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board.
System Board Components 1 2 3 4 15 5 6 14 13 7 12 11 10 9 8 Removing and Installing Parts 63
1 fan connector(FAN_CPU1) 2 processor socket (CPU) 4 memory module connectors (DIMM_1, DIMM_2, DIMM_3, DIMM_4) 5 power connector (POWER1) 6 SATA drive connectors (SATA0, SATA1) 7 front-panel connector (FRONTPANEL) 8 CMOS reset (RTCRST) 9 battery socket (BT1) 10 internal USB (USB1) 11 PCI Express x16 connector (SLOT1) 12 PCI Express x1 connector (SLOT2) 13 PCI connector (SLOT3) 14 password jumper (PSWD) 15 floppy drive connector (FLOPPY1) 3 power connector (PW_12V_A1) Memory If you
• A pair of matched memory modules installed in connectors DIMM1 and DIMM2 and another matched pair installed in connectors DIMM3 and DIMM4 • If you install mixed pairs of DDR2 533-MHz (PC2-4300) and DDR2 667-MHz (PC2-5400) memory, the modules function at the slower installed speed. Be sure to populate the memory modules in order starting with DIMM1, the connector closest to the edge of the system board, before you install modules in the other connectors.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 59. 2 Press out the securing clip at each end of the memory module connector.
3 Align the notch on the bottom of the module with the crossbar in the connector. 3 2 1 4 1 cutouts (2) 4 crossbar 2 memory module 3 notch NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 4 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
Removing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 59.
1 3 2 4 6 5 1 PCI Express x1 card 2 PCI Express x16 card 3 PCI 4 PCI Express x1 card slot 5 PCI Express x16 card slot 6 PCI card slot If you are installing or replacing an expansion card, follow the procedures in the next section. If you are removing and not replacing an expansion card, see "Removing an Expansion Card" on page 73. If you are replacing a card with a different type of card, remove the current driver for the card from the operating system.
1 2 1 release tab 2 card retention door 4 If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector. 5 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
6 1 5 2 4 3 1 bracket within slot 2 bracket caught outside of slot 3 alignment bar 4 alignment guide 5 fully seated card not fully seated card 6 7 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide.
5 4 1 2 3 1 release tab 2 card retention door 4 alignment guide 5 alignment bar 3 filler bracket 8 Close the card retention door by snapping it into place. NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.
12 If you installed an add-in network adapter and want to disable the integrated network adapter: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to Off (see "System Setup Options" on page 98). b Connect the network cable to the network adapter card’s connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 13 Install any drivers required for the card as described in the card documentation.
6 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 7 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide.
Drives Your computer supports a combination of these devices: • One serial ATA hard drive • One optional floppy drive or Media Card Reader • One CD or DVD drive 1 2 3 1 DVD drive 2 optional floppy drive or media card reader 3 hard drive General Installation Guidelines Connect the SATA hard drive to the connector labeled "SATA0." Connect the SATA CD or DVD drives to the connector labeled "SATA1" on the system board.
Drive Interface Connectors Serial ATA Connector 1 2 1 interface cable 2 interface connector 2 power input connector Power Cable Connector 1 2 1 power cable Connecting and Disconnecting Drive Cables When removing a serial ATA data cable, grasp the colored pull tab and pull until the connector detaches. When connecting a serial ATA data cable, hold the cable by the black connector at each end.
Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
1 1 securing clips (2) 2 2 hard drive Installing a Hard Drive 1 Check the documentation for the drive to verify that it is configured for your computer. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. 2 Unpack the replacement hard drive, and prepare it for installation.
3 If your replacement hard drive does not have the plastic hard-drive bracket attached, remove the bracket from the existing drive by unsnapping it from the drive. 1 2 3 1 hard drive 2 release tabs (2) plastic hard-drive bracket 3 4 Attach the bracket to the new drive by aligning the two securing tabs with the mounting holes in the hard drive and then rotating the drive down snapping it onto the bracket.
5 Connect the power and data cables to the drive. 6 Locate the correct guidance-slot for the drive (slot 1) and align the release tabs with the alignment guides. 1 2 1 hard drive 2 slot verification number 7 Slide the drive into the bay until it clicks into place. 8 Replace any drives or readers that you removed. 9 Check all connectors to ensure that they are properly cabled and firmly seated. 10 Replace the computer cover (see "Replacing the Computer Cover" on page 90).
16 Test the hard drive by running the Dell Diagnostics (see "Dell Diagnostics" on page 50). 17 Install your operating system on the hard drive. For instructions, see the documentation that came with your operating system Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
4 Disconnect the power and data cables from the back of the floppy drive. 5 Replace the computer cover (see "Replacing the Computer Cover" on page 90). NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 6 Connect your computer and devices to electrical outlets, and turn them on.
6 Attach the power and data cables to the floppy drive. 7 Locate the correct guidance-slot for the drive (slot 2) and align the shoulder screws with the screw guides. 1 2 1 floppy drive 2 slot verification number 8 Slide the drive into the bay until it clicks into place. 9 Connect the data cable to the connector labeled "FLOPPY" on the system board (see "System Board Components" on page 63). 10 Replace the CD/DVD drive.
Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 59.
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 6 Connect your computer and devices to electrical outlets, and then turn them on. Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
6 Locate the correct guidance-slot for the Media Card Reader (slot 2) and align the shoulder screws with the screw guides. 1 2 1 Media Card Reader 2 slot verification number 7 Slide the Media Card Reader into the bay until it clicks into place. 8 Connect the power and data cables to the back of the Media Card Reader. 9 Connect the data cable to the USB connector on the system board (see "System Board Components" on page 63). 10 Replace the computer cover (see "Replacing the Computer Cover" on page 90).
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 59. NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to the cables and the cable connectors. 2 Pull up on the drive release latch and slide the drive towards the back of the computer. Then, lift up to remove the drive from the computer. 1 1 drive release latch 2 2 CD/DVD drive 3 Disconnect the power and data cables from the back of the drive.
3 If you are installing a new drive: a Press the two snaps on the top of the drive-panel insert and rotate the insert toward the front of the computer. Remove it from the computer. b Remove the three shoulder screws from the drive-panel insert. 4 If you are replacing an existing drive: a Remove the existing drive. b Remove the three shoulder screws from the existing drive. 5 Insert the three shoulder screws into the sides of the new drive and tighten them.
9 Replace the computer cover (see "Replacing the Computer Cover" on page 90). NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 10 Connect your computer and devices to electrical outlets, and then turn them on. Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. 1 2 1 battery 2 battery socket 6 Replace the computer cover (see "Replacing the Computer Cover" on page 90). NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and then turn them on.
3 To replace the cover: a Align the bottom of the cover with the hinge tabs located along the bottom edge of the computer. b Using the hinge tabs as leverage, rotate the cover downward to close it. c Press the cover down until it snaps into place. d Ensure that the cover is seated correctly before moving the computer. NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer.
Removing and Installing Parts
Appendix Specifications Microprocessor Microprocessor type AMD Athlon™ 64 X2 Dual-Core processor AMD Athlon 64 AMD™ Sempron Internal L2 cache up to 1 MB per core up to 256 KB for Sempron Memory Type 533-MHz, 667-MHz, 800-MHz z (when available) DDR2 SDRAM Memory connectors 4 Memory modules supported 256-MB, 512-MB, or 1-GB non-ECC Minimum memory 256 MB Maximum memory 4 GB Computer Information Chipset nVidia GeForce 6150LE DMA channels eight Interrupt levels 24 BIOS chip (NVRAM) 4 Mb NIC
Audio Type Sigma Tel 9227 CODEC (7.1 Channel Audio) Controllers Drives two SATA controllers supporting two devices Expansion Bus Bus type PCI 2.3 PCI Express 1.0A SATA 1.0A and 2.0 USB 2.0 Bus speed PCI: 133 MB/s PCI Express x16: 40 Gbps bidirectional speed PCI Express x1: 2.5 Gbps SATA: 1.5 Gbps and 3.0 Gbps USB: 480 Mbps high speed, 12Mbps full speed, 1.
Connectors External connectors: Video 15-hole VGA connector Network adapter RJ45 connector USB two front-panel and four back-panel USB 2.0–compliant connectors Audio six connectors for line-in and line-out; two front-panel connectors for headphones and microphone System board connectors: SATA two 7-pin connectors Floppy drive 34-pin connector Fan 5-pin connector PCI 2.
Controls and Lights Activity light (on integrated network yellow blinking light adapter) Diagnostic lights Four lights on the front panel. See "Diagnostic Lights" on page 48. Standby power light AUX_PWR on the system board Power DC power supply: Wattage 280 W Heat dissipation 955.39 BTU/hr maximum NOTE: Heat dissipation is calculated based upon the power supply rating.
Environmental (continued) Altitude: Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.
Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features. Option Field — This field contains information about each option. In this field you can view your current settings and make changes to your settings. Use the right- and left-arrow keys to highlight an option. Press to make that selection active.
Drives Diskette Drive (Internal default) Drive 0: (SATA-0) (On default) Drive 1: (SATA-1) (On default) SMART Reporting (Off default) This option enables or disables the floppy drive. The options are Off, USB, Internal, and Read Only. NOTE: If USB is selected, ensure that USB Controller setup option under Onboard Devices is set to On. Identifies and enables and disables the drives attached to the SATA connectors on the system board and lists the capacities for the hard drives.
Video Primary Video (Auto default) Video Memory Size (64MB default) This setting specifies which video controller is primary when there is two video controllers availble (PCI, Onboard, Auto, and PEG). This selection only matters when if there are two video controllers present. When Auto is selected, the add-in video controller will be used. NOTE: A PCI Express graphics card will override the integrated video controller.
Power Management AC Recovery (Off default) Auto Power On (Off default) Auto Power Time Determines how the system responds when AC power is re-applied after a power loss. Off commands the system to stay off when the power is re-applied. You must press the front-panel power button before the system turns on. On commands the system to turn on when the power is re-applied. Last commands the system to return to the last power state the system was in just before it was turned off.
POST Behavior Fastboot (On default) Numlock Key (On default) POST Hotkeys (Setup & Boot Menu default) Keyboard Errors When enabled, this feature reduces computer startup time by bypassing some compatibility steps. Off does not skip any steps during computer startup. On starts the system more quickly. Determines the functionality of the numeric keys on the right side of your keyboard. Off commands the right keypad keys to function as arrows. On commands the right keypad keys to function as numbers.
Changing Boot Sequence for the Current Boot You can use this feature, for example, to restart your computer to a USB device, such as a floppy drive, memory key, or CD-RW drive. NOTE: If you are booting to a USB floppy drive, you must first set Diskette Interface to Disabled in system setup (see "System Setup" on page 97). 1 If you are booting to a USB device, connect the USB device to a USB connector (see "Front View of the Computer" on page 13). 2 Turn on (or restart) your computer.
Clearing Forgotten Passwords and CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Jumper Locations Clearing Password Settings 1 Follow the procedures in "Before You Begin" on page 59. 2 Locate the 2-pin password jumper (PSWD) on the system board (see "Jumper Locations" on page 104), and attach the jumper plug to pins 1 and 2 to clear the password.
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 11 Connect your computer and devices to electrical outlets, and then turn them on. Clearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 59.
Mouse NOTICE: Disconnect the mouse from the computer before cleaning the mouse If your screen cursor skips or moves abnormally, clean the mouse. Cleaning a Non-Optical Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. 2 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 3 Wipe the ball with a clean, lint-free cloth. 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint.
Dell Hardware Warranty Support Policy (U.S. Only) Technician-assisted support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference. 2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.
For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp City Code: 1344 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Appendix
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
C C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water. cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations. L1 cache — Primary cache stored inside the processor. L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture.
DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance.
F Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit.
infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection. integrated — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in. I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.
memory address — A specific location where data is temporarily stored in RAM. ns — nanosecond — A measure of time that equals one billionth of a second. memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access. NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source.
PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path. pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. read-only — Data and/or files you can view but cannot edit or delete.
SATA — serial ATA — A faster, serial version of the ATA (IDE) interface. standby mode — A power management mode that shuts down all unnecessary computer operations to save energy. ScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding.
T than relying on a metal sheath around each pair of wires to protect against interference. TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.
W X W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. wallpaper — The background pattern or picture on the Windows desktop.
Index A audio.
Index DVDs, 22 playing, 20 help file Windows Help and Support Center, 11 hibernate mode, 28-29 E e-mail problems, 33 End User License Agreement, 9 ergonomics information, 9 error messages diagnostic lights, 47 troubleshooting, 34 F Flex Bay drive Media Card Reader, 14 floppy drive removing, 81 I installing parts before you begin, 59 recommended tools, 59 turning off your computer, 59 Internet connection, about, 18 connection, options, 18 problems, 33 hardware Dell Diagnostics, 50 Hardware Trouble
O operating system reinstalling, 12 reinstalling Windows XP, 54 Operating System CD, 12 P password clearing, 104 jumper, 104 PCI cards installing, 69 removing, 73 playing CDs and DVDs, 20 power button, 14 connector, 15 conserving, 27 hibernate mode, 28-29 managing, 27 options, 28 options, advanced, 29 options, hibernate, 29 options, schemes, 28 problems, 40 standby mode, 27 power light conditions, 40 Power Options Properties, 28 printer cable, 17 connecting, 17 problems, 41 printer (continued) setting up,
Index speaker problems, 43 volume, 43 specifications technical, 93 standby mode, 27 support contacting Dell, 108 policy, 107 support website, 11 system board, 63 System Restore, 54 system setup about, 97 entering, 97 options, 98 screens, 97 U USB booting to devices, 103 connectors, 14 V vents, 14 front panel, 14 VGA connector, 17 video connector, 17 volume adjusting, 43 W warranty information, 9 T technical support policy, 107 troubleshooting Dell Diagnostics, 50 diagnostic lights, 47 Hardware Tro
