Dell™ Dimension™ 4500S w w w. d e l l . c o m | s u p p o r t . d e l l .
HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 26. ____________________ Information in this document is subject to change without notice.
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . When Using Your Computer . . . . . . . . . . . . . . . . . . . When Working Inside Your Computer . . . . . . . . . . . . . . 7 9 . . . . . . . . . . . 10 . . . . . . . . . . . . . . . . . . . . . . . . 10 Protecting Against Electrostatic Discharge Battery Disposal 7 Finding Information for Your Computer . . . . . . . . . . . . . . 11 1 Setting Up Attaching and Removing the Computer Stand . . . . . . . . . . . 16 . . . .
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . Floppy drive problems CD drive problems . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . 29 DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 29 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . 29 Problems writing to a CD-RW drive E-Mail, Modem, and Internet Problems Error Messages . . . . . . . . . . . . . 30 . . . . . . .
3 Advanced Troubleshooting Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . Using System Restore . . . . . . . . . . . . . . . . . . . . . . . Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 50 50 . . . . . . 51 . . . . . . . . . . . . . . . . 52 . . . . . . . . . . . . . . . . . . . . . . . . .
5 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . . . 81 Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 83 . . . . . . 84 . . . . . . . . . . . . . . . . . . . . . . . . . .
Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety. When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m – 230 V/50 Hz in some regions in the Caribbean and South America and most of Europe, the Middle East, and the Far East NOTE: Fixed-voltage power supplies and auto-select power supplies do not require a voltage selection switch. Your power supply may not have this switch. Check the regulatory label on the outside of the computer for your power supply type.
• To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply. • Be sure that nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over. • Do not spill food or liquids on your computer. If the computer gets wet, contact Dell (see page 84). • Do not push any objects into the openings of your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned. • Handle components and cards with care. Don’t touch the components on a card.
What Are You Looking For? Find it Here • • • • ResourceCD A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation You can use this CD to access documentation and reinstall drivers (see page 53).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here • How to reinstall my operating system Operating System CD If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 53).
What Are You Looking For? Find it Here • How to set up my computer Start Here Setup Diagram • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard Te l l M e H o w H e l p F i l e 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How.
Safety Instr uctions w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 1 Attaching and Removing the Computer Stand Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Use the green tab inside the front door to rotate the DELL™ logo on the outside of the front door. Your computer can be used in either a vertical or horizontal position. To use the computer in a vertical position, you must attach the computer stand: 16 Setting Up 1 Place the computer on its right side so that the drive bays are at the bottom. 2 Fit the stand onto what was the left side of the computer.
3 Rotate the computer so that the stand is at the bottom and the drives are at the top. To remove the stand: 1 Turn the computer over so that the stand is at the top. 2 Loosen the thumbscrew and lift the stand away. 3 Place the computer in a horizontal position.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer 1 Turn off the computer (see page 22).
3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see "Installing the Printer Driver" on page 19). USB Printer 1 Install the printer driver if necessary (see the following section). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you connect an older printer and it doesn’t work after you install the driver, access the system setup program (see page 78) and ensure that the parallel port is set to operate in bidirectional mode. To check if your printer driver is installed on a computer, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your printer is listed in the Printers window, the printer is ready to use.
Connecting to a Network Adapter Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it. network adapter connector on computer network cable Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. HINT: If you are having difficulty turning off your computer, see "General Problems" on page 33. 1 Save and close any open files and exit any open programs. 2 Click the Start button and then click Turn off Computer. 3 Click Turn off. The computer automatically turns off after the shutdown process finishes.
SECTION 2 Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 39. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. Get technical assistance from Dell. See page 84. See page 31.
See page 44. See page 43. See page 41. See page 30. See page 37. See page 36. See page 27. See page 38. See page 42. See page 31. See page 33. See page 30. See page 30. See page 33.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TO A C C E S S T H E Tell Me How H E L P F I L E 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. TO A C C E S S W I N D O W S H E L P 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem.
Floppy drive problems E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Double-click My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E • Insert another disk to eliminate the possibility that the original floppy disk is defective. • Insert a bootable floppy disk and reboot the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C L E A N T H E D R I V E — Use a commercially available cleaning kit. CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up.
Problems writing to a CD-RW drive C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW. SEE THE CD-RW PROGRAM’S HELP FILE FOR CD-RW RECORDING I N S T R U C T I O N S — See the CD-RW program’s online help information for complete instructions on how to use the program to record CD-RWs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click your connection type to highlight it. 4 Click the Dialing Rules tab, and then click Edit. 5 Click the To Disable Call Waiting box to place a checkmark in it.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions.
The computer stops responding TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown. A program stops responding END THE PROGRAM 1 Press simultaneously.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A solid blue screen appears TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.
Other technical problems G O T O T H E D E L L | S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 83 for a description of the hardware and software support provided by Dell. E - M A I L D E L L — Go to the Dell | Support website, and then click E-Mail Dell in the Communicate list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES T H E C O N F L I C T — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.
RESTART THE COMPUTER 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, press the power button to restart the computer. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Simultaneously press to display the Start menu.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CHECK THE MOUSE SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. R E I N S T A L L T H E M O U S E D R I V E R — See page 53. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is connected as shown on page 21.
RESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.
E L I M I N A T E I N T E R F E R E N C E — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are: • Power extension cables • Keyboard and mouse extension cables • Too many devices on a power strip • Multiple power strips connected to the same electrical outlet C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number. C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
No sound from speakers C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. HINT: The volume control in some MP3 players overrides the Windows® volume setting.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector (see page 60). D I S A B L E D I G I T A L M O D E — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode: 1 Click Control Panel, and then double-click Sounds and Audio Devices. 2 Click the Hardware tab.
S W A P T H E P O W E R C A B L E S — Swap the computer and monitor power cables to determine if the power cable is defective. TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TE S T A N O T H E R M O N I T O R — If another monitor is available, connect it to the computer. C H E C K T H E D I A G N O S T I C L I G H T S — See page 48.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 26.
SECTION 3 Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 61). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
Diagnostic Code G Y Y Y A B C D Y G Y Y A B C D Y G Y G A B C D Definition Corrective Action No memory modules are detected. • Reinstall all memory modules (see page 70) and then restart the computer. • To eliminate the possibility of a faulty memory connector, remove all memory modules, install one memory module (if the system supports a single module), and restart the system. Then move the memory module to another connector and restart the system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Code G G G Y A B C D Definition Corrective Action Other failure. • Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 65). • If the problem persists, contact Dell (see page 84).
Manually Creating Restore Points 1 Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2 Click Create a restore point. 3 Click Next. 4 Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. 5 Click Create. 6 Click OK.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Select a restore point, and then click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts. 6 After the computer restarts, click OK.
NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a device problem by reinstalling its driver.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, those drivers might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product. 3 When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.
6 Double-click the malfunctioning device type in the Device Manager list. 7 Double-click the icon for the specific device in the expanded list. The Properties window appears. 8 Resolve any IRQ conflicts, as described in step 5. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ. You can also use the Windows XP Hardware Troubleshooter: 1 Click the Start button. 2 Click Help and Support.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To reinstall Windows XP: 1 To reinstall Windows XP, insert the Operating System CD into the CD or DVD drive. Close any program or utility that might run after you insert the CD into the drive. 2 Turn off the computer (see page 22), and then turn the computer on again. 3 When the blue DELL™ logo appears, press immediately.
11 If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next. If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator Password window appears, and then click Next. 12 If the Modem Dialing Information screen appears, enter the requested information. Then click Next.
A d va n c e d Tr o u b l e s h o o t i n g w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 4 Front and Back View of the Computer Opening the Computer Cover Looking Inside Your Computer Adding Cards Adding Memory Closing the Computer Cover
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front View front door hard-drive light HINT: The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place.
Back View 3 2 4 5 1 13 12 11 6 7 10 9 8 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. 2 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector. 3 card slots The slots for PCI cards.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 line-out connector Use the green line-out connector (available on computers with integrated sound) to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, the line-out connector is on the card. 8 microphone connector Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program.
5 Press the two release buttons until the cover is free to swing up. NOTICE: Open the cover slowly to ensure that you do not damage any cables. 6 Raise the back of the cover, and pivot it toward the front of the computer. CAUTION: If the system board standby power light is on (see page 65), the computer is still plugged into an electrical outlet. Unplug the computer from the electrical outlet before proceeding.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
System Board CD drive connector (IDE2) floppy drive connector (DSKT) battery socket (BATTERY) page 81 front panel switch connector (FRONTPANEL) hard drive connector (IDE1) configuration jumper (PSWD) page 80 standby power light (AUX_PWR) clear CMOS jumper (RTCRST) main power connector (POWER) memory module connectors (DIMM A, DIMM B) page 70 microprocessor fan connector (FAN) card-cage connector (PCI2) page 66 microprocessor connector (CPU) unused connector power connector (12VPOWER) CD audio conn
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. The computer’s card connectors allow you to install different types of devices such as modems and network adapters. 1 Shut down the computer (see page 22).
b Gently pull on the handle and lift the card cage up and away from the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Press the lever on the retention arm and raise the retention arm. lever retention arm filler bracket card edge connector card connector riser board card cage 8 If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 10 Insert the card into the card connector. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert the card firmly into the card connector on the riser board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 13 Reconnect any cables that you removed in step 6. 14 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 15 Close the computer cover (see page 72).
Removing a Memory Module 1 Press out the securing clip at each end of the memory module connector. 2 Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector. Adding a Memory Module 1 Press out the securing clip at each end of the memory module connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 4 Close the computer cover (see page 72). 5 Attach the computer stand (optional) (see page 16).
SECTION 5 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S.
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Drives Externally accessible one 5.25-inch bay one 3.
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Environmental (continued) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec) Altitude: 2 Operating –15.2 to 3048 m (–50 to 10,000 ft)2 Storage –15.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen.
Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. System Setup Program Screens The system setup program screens display the current configuration information for your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). NOTICE: This process erases both the system and setup passwords. 1 Shut down the computer (see page 22).
14 Attach the computer stand (optional) (see page 16). 15 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Turning on your computer with the PSWD jumper installed reenables the password feature. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). battery battery socket (BATTERY) 6 Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. 7 Attach the computer stand (optional) (see page 16). 8 Connect your computer and devices to electrical outlets, and turn them on.
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. HINT: Toll-free numbers are for use within the country for which they are listed.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Home/Small Business Sales 01 795 67602 International Access Code: 900 Home/Small Business Fax 01 795 67605 Country Code: 43 Home/Small Business Customer Care 01 795 67603 City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Suppo
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Technical Support 02 22 83 27 27 International Access Code: 00 Customer Care 02 22 83 27 11 Country Code: 420 Fax 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: support.euro.dell.com E-mail: czech_dell@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Germany (Langen) Technical Support 06103 766-7200 International Access Code: 00 Home/Small Business Customer Care Country Code: 49 Global Segment Customer Care 06103 766-9570 City Code: 6103 Preferred Accounts Customer Care 06103 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 Fax 02 696 821 13 Switchboard 02 696 821 12 Website: support.euro.dell.com E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Japan (Kawasaki) Department Name or Service Area, Website and E-Mail Address Technical Support (Server) Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 0120-1984-35 International Access Code: 001 Technical Support Outside of Japan (Server) Country Code: 81 Technical Support (Dimension™ and Inspiron™) toll-free: 0120-1982-26 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Tec
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Technical Support 671 16882 International Access Code: 00 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers St.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Trinidad/Tobago General Support 1-800-805-8035 U.K.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include any accessories that belong with the item(s) being returned (power cables, CDs, guides, and so on) if the return is for credit.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation.
Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information. Additional regulatory information regarding your computer can be found in the Tell Me How help file.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DHS • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Com
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year, two-year, three-year, or four-year (U.S. only) limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe these limited warranties, the manufacturer guarantee for Latin America and the Caribbean, and the return policy for the U.S. One-Year Limited Warranty (U.S.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Three-Year Limited Warranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is three years beginning on the date of invoice, as described in the following text.
Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data.
These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request limited warranty service, you must contact Dell's Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance.
You will pay Dell for replacement parts when the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If Dell elects to exchange a system or component, the exchange will be made accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty. "Total Satisfaction" Return Policy (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This "Total Satisfaction" Return Policy does not apply to Dell Software and Peripherals products, which may be returned under Dell Software and Peripherals's then-current return policy. The "Total Satisfaction" Return Policy also does not apply to Dell | EMC storage products.
Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.
A audio. See sound B battery disposal, 10 replacing, 81 conflicts resolving software and hardware incompatibilities, 54 contact numbers, 84 cover closing, 72 opening, 62 BIOS, 78 D C cards adding, 66 connectors, 65 Dell support policy, 83 display.
Index I P Internet fixing problems, 30 password clearing system setup, 80 IRQ conflicts, 54 power fixing problems, 39 turning off, 22 M memory adding, 70 connectors, 65 messages start-up, 31, 33 modem fixing problems, 30 monitor fixing problems, 44 motherboard. See system board printer connecting, 18 fixing problems, 41 reinstalling driver, 19 setting up, 18 troubleshooting, 41 R RAM.
W warranty information, 104 Windows XP device driver rollback, 53 Help, 26 reinstalling, 55 scanner, 42 shutdown, 22 Index 131
Index 132 Index
