Desktop Computer Quick Setup Guide

56 Using CDs, DVDs, and Other Multimedia
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Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Te l l M e Ho w help
file. To access the help file, see page 80.
CD or DVD Problems
If you cannot play a CD, CD-RW, DVD, or DVD+RW
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise does not indicate
a defect with the drive or the CD.
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button and click My
Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable
disk and restart the computer. Verify that the light is blinking, indicating normal operation.
T
RY ANOTHER DISC. Insert another disc to eliminate the possibility that the original disc is
defective.
A
DJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
C
LEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Tell Me H o w help file for
instructions. To access the help file, see page 80.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down and turned off (see page 40).
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly
until the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
If the CD-RW or DVD+RW drive stops writing
DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW OR
DVD+RW — Search for the keyword standby in the Help and Support Center. To access help, see
page 80.