Dell™ Inspiron™ 5100 and 5150 Owner’s Manual Model PP07L and PP08L w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access the help file, see page 80.
Contents CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 11 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Air Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMC Instructions . . . . . . . . . . . . . . . . . . . . . . . . When Using Your Computer . . . . . . . . . . . . . . . . . . . .
Dell™ QuickSet Features . . . . . . . . . . . . . . . . . . . . . Clicking the QuickSet Icon . . . . . . . . . . . . . . . . . . . 32 32 Double-Clicking the QuickSet Icon . . . . . . . . . . . . . . . 33 Right-Clicking the QuickSet Icon . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . 33 Connecting to the Internet Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . . .
Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . Battery and Power Problems . . . . . . . . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . 46 If the battery is not charging If battery life is short 45 4 Using the Keyboard and Touch Pad Dell™ AccessDirect™ Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . 57 . . . . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . . . . . 58 If you have a problem with integrated speakers . If you have a problem with external speakers . Connecting a Television to the Computer S-Video Connection 57 Composite Video Connection . . . . . . . . . . . . . . . . . . Enabling the Display Settings for a Television . . . . . . . . .
If you have problems with a hard drive PC Card Problems . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . . . . . . . . . . . . 85 General Program Problems A program crashes . . . . . . . . . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . . . . . . . . . . 86 A program stops responding . Error messages appear . . . . . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . . . . .
Adding a Mini PCI Card Hard Drive . . . . . . . . . . . . . . . . . . . . 104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 . . . . . . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Returning a Hard Drive to Dell CD or DVD Drive Keyboard . 9 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the System Setup Program Overview . 114 . . . . . . . .
"Total Satisfaction" Return Policy (Canada Only) . Dell Software and Peripherals (Canada Only) . . . . . . . 151 . . . . . . . . . 152 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 153 Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . 155 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) • To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power.
CAUTION: Safety Instructions (continued) • Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on. • If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your computer, as well as risk of electric shock and/or fire.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) Air Travel • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft.
When Using Your Computer Observe the following safe-handling guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) • Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.
When Using Your Computer (continued) 4 Ground yourself by touching any unpainted metal surface on the back of the computer. While you work, periodically touch the unpainted metal surface to dissipate any static electricity that might harm internal components. Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer.
When Using Yo ur Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
1 SECTION 1 A To u r o f Yo u r Computer Front View Left Side View Right Side View Back View Bottom View
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front View display latch Dell™ AccessDirect™ button display power button keyboard status lights touch pad keyboard touch pad buttons speaker device status lights speaker D I S P L A Y L A T C H — Keeps the display closed. D I S P L A Y — For more information about your display, see "Using the Display" in the Tell Me How help file. To access the help file, see page 80. For information about adjusting font and icon sizes, see page 32.
KEYBOARD S TATUS L IGH TS The green lights located above the keyboard indicate the following: 9 Turns on when the numeric keypad is enabled. A Turns on when Caps Lock is enabled. Turns on when the scroll lock function is enabled. K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key . For information on supported keyboard shortcuts, see page 49.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DEVICE STATUS LIGHTS Turns on when you turn on the computer. Blinks or turns off in power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the – Solid green: The battery is charging.
NOTICE: To avoid losing data, turn off your computer by performing a Windows shutdown rather than by pressing the power button (see page 40). If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds). D E L L ™ A C C E S S D I R E C T ™ B U T T O N — Press this button to launch a frequently used program, such as support and educational tools. You can reprogram the button to launch a program of your choice.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the connector. connector. C D O R DV D D R I V E — Accommodates a CD drive, DVD drive, CD-RW drive, a DVD+RW drive, or CD-RW/DVD combo drive.
MODEM CONNECTOR Connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer. A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back View NOTE: The connector for your AC adapter on your computer may look different than the connector in the following graphic. AC adapter connector air vents S-video TV-out connector USB connectors (2) video connector network connector IEEE 1394 connector A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.
AC adapter AC adapter connector NOTICE: Use only the AC adapter that came with your computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m USB C O N N E C T O R S Connects USB devices, such as a mouse, keyboard, or printer. VIDEO CONNECTOR Connects an external monitor. For more information, see "Using the Display" in the Tell Me How help file. To access the help file, see page 80. IEEE 13 94 C O N N E C T O R — Use to attach devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras.
Bottom View modem/Mini PCI card cover battery/battery bay air vent hard drive battery latch release memory module cover M O D E M / M I N I PCI C A R D C O V E R — Covers the compartment that contains the modem and Mini PCI card. See page 102. B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 41.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m B A T T E R Y L A T C H R E L E A S E — Releases the battery. See page 44 for instructions. M E M O R Y M O D U L E C O V E R — Covers the compartment that contains the memory module(s) and the CD or DVD drive latch release. See page 100. H A R D D R I V E — Stores software and data.
2 SECTION 2 S e t t i n g U p Yo u r Computer Adjusting Font and Icon Sizes Dell™ QuickSet Features Connecting to the Internet Modem and Internet Connection Problems E-Mail Problems Transferring Information to a New Computer Setting Up a Printer Printer Problems Power Protection Devices Turning Off Your Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adjusting Font and Icon Sizes Adjusting Font Sizes 1 Click the Start button and click Control Panel. 2 Click Appearance and Themes. 3 Under or pick a Control Panel icon, click Display. 4 In the Display Properties window, click the Appearance tab. 5 Under Font size:, click Large in the drop-down menu. 6 Click OK. Adjusting Icon Sizes 1 Click the Start button and click Control Panel. 2 Click Appearance and Themes.
Double-Clicking the QuickSet Icon Double-click the icon to adjust power management settings using the Power Management Wizard. Right-Clicking the QuickSet Icon Right-click the icon to perform the following tasks: • Enable or disable the Brightness Meter on the screen. • Enable or disable the Volume Meter on the screen. • Turn wireless activity on or off. • View Dell QuickSet Help. • View the version and copyright date of the QuickSet program installed on your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Windows® desktop. 3 Follow the instructions on the screen to complete the setup.
Modem and Internet Connection Problems NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem. NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network connector. NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E-Mail Problems E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express e-mail program open, click File.
3 Under What do you want to do?, click Transfer files and settings. 4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer and click Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.
3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer model is listed, right-click the printer icon. 5 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is correct. R E I N S T A L L T H E P R I N T E R D R I V E R — See page 89.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection. A UPS protects against power fluctuations and interruptions.
3 SECTION 3 Using a Battery Battery Performance Checking the Battery Charge Charging the Battery Removing a Battery Installing a Battery Storing a Battery Battery and Power Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Battery Performance NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see page 145. Use a battery to power the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay. Battery operating time varies depending on operating conditions.
Checking the Battery Charge The Microsoft® Windows® power meter window and icon, the battery charge gauge, and the low-battery warning provide information on the battery charge. Power Meter The Windows power meter indicates the remaining battery charge. To check the power meter, double-click the icon on the taskbar. For more information on the Power Meter tab, see "Power Management" in the Tell Me How help file. To access the help file, see page 80.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery. NOTE: You can leave the battery in the computer as long as you like. The battery internal circuitry prevents the battery from overcharging.
Installing a Battery Slide the battery into the battery bay until the latch clicks. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it. Battery and Power Problems NOTE: See the Tell Me How help file for information on standby mode. To access the help file, see page 80.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank, reseat the memory modules (see page 100). If the battery is not charging S H U T D O W N T H E C O M P U T E R — Charge time is significantly longer if the computer is on and running at high processor speeds and system activity levels.
4 SECTION 4 Using the Keyboard a n d To u c h Pa d Dell™ AccessDirect™ Button Numeric Keypad Keyboard Shortcuts Touch Pad Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell™ AccessDirect™ Button Press this button to launch a frequently used program, such as support and educational tools or your default Internet browser. Reprogramming the Button To change the reprogrammable button settings or to find information on using the button: 1 Click the Start button→ Control Panel→ Printers and Other Hardware→ Keyboard icon. 2 Click the AccessDirect tab.
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. • To enable the keypad, press . The • To use the numeric function when the keypad is enabled, press key. • To disable the keypad, press 9 light indicates that the keypad is active. and the desired again.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Power Management Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. See "Power Management" in the Tell Me How help file for more information. To access the help file, see page 80.
To adjust keyboard operation, such as the character repeat rate, click the Start button→ Control Panel→ Printers and Other Hardware→ Keyboard. Follow the instructions on the screen. Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. touch pad touch pad buttons • To move the cursor, lightly slide your finger over the touch pad.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust its settings. 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 In the Mouse Properties window, click the Device Settings tab. To disable the touch pad or mouse, highlight the device and click Disable.
External Keyboard Problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 40). Disconnect the keyboard cable and check it for damage. Firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer (see page 40), wait 1 minute, and turn it on again.
Using the Ke yboard and To uch Pa d w w w. d e l l . c o m | s u p p o r t . d e l l .
5 SECTION 5 Using CDs, DVDs, and Other Multimedia Using CDs and DVDs CD or DVD Problems Sound and Speaker Problems Connecting a Television to the Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Tell Me How help file. To access the help file, see page 80. CD or DVD Problems If you cannot play a CD, CD-RW, DVD, or DVD+RW NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives. High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD creation software. E X I T A L L O T H E R O P E N P R O G R A M S — Exiting all other open programs before writing to the CD-RW or DVD+RW may alleviate the problem. Sound and Speaker Problems If you have a problem with integrated speakers A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker icon in the lowerright corner of your screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting a Television to the Computer Your computer has an S-video TV-out connector that enables you to connect the computer to a television. Using a commercially available S-video cable or composite video cable, you can connect the computer to a television in one of two ways: NOTE: Video and audio cables for connecting your computer to a television are not included with your computer. Cables may be purchased at most consumer electronics stores.
Before you begin, ensure that you have the following cables: S-video cable audio cable 1 Turn off the computer and the television and/or audio device you want to connect. 2 Plug one end of the S-video cable into the S-video connector on the computer. 3 Plug the other end of the S-video cable into your television. 4 Plug the single-connector end of the audio cable into the headphone connector on your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your television or other audio device. 6 Turn on the television, turn on any audio device you connected, and then turn on the computer. 7 See "Enabling the Display Settings for a Television" on page 62 to ensure that the computer recognizes and works properly with the television.
To connect the computer to a television that has a composite video input only, use a composite TV-out adapter cable. Before you begin, ensure that you have the following cables: composite TV-out adapter cable composite video cable audio cable 1 Turn off the computer and the television and/or audio device you want to connect. 2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Plug one end of the composite video cable into the composite video connector on the composite TV-out adapter cable. 4 Plug the other end of the composite video cable into the composite video connector on the television. 5 Plug the single-connector end of the audio cable into the headphone connector on the computer.
4 Click the Display tab. 5 Click the upper-left corner of the TV button to enable the television. 6 To play a DVD on the television, click the small "primary" button (resembles a bullseye) under the TV picture. NOTE: Various programs access the hardware in different ways. You may or may not need to click the primary button for operations other than playing DVDs. 7 Click Apply. 8 Click Yes to keep the new settings. 9 Click OK. DVD video is visible only on the display that is set to primary.
Using CDs, DVDs, and Other Multimedia w w w. d e l l . c o m | s u p p o r t . d e l l .
6 SECTION 6 Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Network Problems Connecting to Wireless Local Area Networks
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on your computer. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 On the welcome screen, click Next. 3 Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations, and return to the Network Setup Wizard. 5 Follow the instructions on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Determining Your Network Type Wireless networks fall into two categories — infrastructure networks and ad-hoc networks. An infrastructure network uses routers or access points to connect several computers together. An ad-hoc network does not use routers or access points and consists of computers that broadcast to one another. Infrastructure Network Ad-Hoc Network NOTE: Most wireless networks are the infrastructure type.
5 Select the Wireless Networks tab. NOTE: The names of wireless networks that your computer can see are listed in the Available Networks area. 6 Click Add. The Wireless network properties window appears.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Enter the name of your network in the Network name (SSID) field. 8 If you are connecting to an ad-hoc network, which does not use any routers or access points, click the check box labeled This is a computer-to-computer (ad hoc) network; wireless access points are not used. 9 Click OK. Your new network name appears in the Preferred networks area.
Finalizing Your Network Connection (Security Settings) To finalize your connection, you must change your wireless security settings to match the wireless network to which you are trying to connect.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting to a Network With No Security-Related Requirements 1 In the Preferred networks area, click the name of your wireless network. 2 Click Properties. 3 From the Network Authentication drop-down menu, select Open. Earlier versions of the Dell wireless software may not contain the drop-down menus. If you are using an earlier version, deselect the Data encryption (WEP enabled) check box and go to step 5.
4 From the Data encryption drop-down menu, select your data encryption type (as provided by the network administrator). 5 If your wireless network requires a key, enter it in the Network key field. 6 Click OK.] Your network setup is complete. NOTE: Your computer may take up to a minute to attach to the network. Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements 1 In the Preferred networks section, click the name of your wireless network. 2 Click Properties.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 From the Network Authentication drop-down menu, select Open. Earlier versions of Dell wireless software may not contain the drop-down menus. If you are using an earlier version, select the check box labeled Data encryption (WEP enabled) and go to step 5. 74 4 From the Data encryption drop-down menu, select WEP. 5 If the wireless network does not require a network key (for example, password), go to step 8.
8 Enter this key again in the Confirm network key field. 9 Click OK. Your network setup is complete. NOTE: Your computer may take up to a minute to attach to the network.
Setting Up a Home and Office Network w w w. d e l l . c o m | s u p p o r t . d e l l .
7 SECTION 7 Solving Problems Finding Solutions Accessing Help Error Messages Video and Display Problems Scanner Problems Drive Problems PC Card Problems General Program Problems Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Microsoft® Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions NOTE: If you have a problem with an external device, see the device documentation or contact the manufacturer. Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions. See page 45. Press the power button to exit standby mode. See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page 126.
See page 81. See page 57. See page 38 See page 35. See page 83. See page 52. See page 53. See page 53. See page 84–85. See page 67. See page 80. See page 85. See page 35. See page 36. See page 86.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Accessing Help TO A C C E S S T H E TE L L M E H O W H E L P F I L E — 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Tell Me How. TO A C C E S S H E L P I N W I N D O W S X P — 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and then click the arrow icon. 3 Click the topic that describes your problem.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND T R Y A G A I N — You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 126). A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections.
RO T AT E T H E C O MP U T E R T O F A C E A D IF F E R EN T D IR E C T IO N — Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click the Start button and click Control Panel. 2 Click Appearance and Themes. 3 Click the area you want to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. S E E "E R R O R M E S S A G E S " — If an error message appears, see page 80.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Drive Problems NOTE: For information on saving files to a floppy disk, see the Tell Me How help file. To access the help file, see page 80. If you cannot save a file to a floppy drive E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
If you have problems with a hard drive A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. CHECK THE DRIVE FOR ERRORS — 1 Click the Start button and click My Computer. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A program crashes S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary. A program stops responding END THE PROGRAM — 1 Simultaneously press . 2 Click the Applications tab, and then select the program that is no longer responding. 3 Click End Task.
C O N T A C T D E L L — If you cannot solve your problem using the Dell™ Support website or e-mail service, call Dell for technical assistance (see page 126). See "Dell Technical Support Policy (U.S. Only)" on page 125 for a description of the hardware and software support provided by Dell. If Your Computer Gets Wet CAUTION: Perform this procedure only after you are certain that it is safe to do so.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 15 Replace the battery. 16 Turn on the computer and verify that it is working properly. NOTE: See "Limited Warranties and Return Policy" on page 145 for information on your warranty coverage. If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 126). If You Drop or Damage Your Computer 1 Save and close any open files, exit any open programs, and shut down the computer (see page 40).
Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system. You may need to install drivers if: • You upgrade your operating system. • You reinstall your operating system. • You connect or install a new device. If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and to update the driver, if necessary. Identifying Drivers 1 Click the Start button and click Control Panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To use Device Driver Rollback: 1 Click the Start button and click Control Panel. 2 In the Control Panel window, under Pick a Category, click Performance and Maintenance. 3 In the Performance and Maintenance window, click System. 4 In the System Properties screen, click the Hardware tab. 5 Click Device Manager. 6 In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties.
4 Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus. A link or links appear(s) for the specific drivers and utilities used by your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance and click System. 3 Click the Hardware tab and click Device Manager.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see page 89) to resolve the problem. If that is unsuccessful, then use System Restore.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next. 3 Click Next.
Reinstalling Windows XP To reinstall Windows XP, perform the steps in the following sections in the order in which they are listed. The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you need to reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive. 4 If you want to install a new copy of Windows XP, press to select the fresh copy option. 5 Press to select the highlighted partition (recommended), and then follow the instructions on the screen.
7 If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components, configures the computer, and then restarts the computer.
So l vi n g Pro b l em s w w w. d e l l . c o m | s u p p o r t . d e l l .
8 SECTION 8 Adding and Replacing Pa r t s Before You Add or Replace Parts Memory Modem and Mini PCI Card Hard Drive CD or DVD Drive Keyboard
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Before You Add or Replace Parts CAUTION: Before working inside your computer, read the safety instructions at the front of this document (see page 11). 1 Ensure that the work surface is flat and clean to prevent scratching the computer cover. 2 Save and close any open files, exit any open programs, and then shut down the computer (see page 40). 3 Disconnect the computer from the electrical outlet.
NOTE: Memory modules purchased from Dell are covered under your computer warranty. 3 If you are replacing a memory module, remove the existing module: a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b Remove the module from the connector. securing clips memory module 4 Ground yourself and install the new memory module. NOTE: If the memory module is not installed properly, the computer may not boot properly.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Replace the cover. NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 7 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information.
screw modem/Mini PCI card cover 3 Continue to the appropriate section: • To add a modem, see the following section, "Adding a Modem." • To add a Mini PCI card, see page 104. Adding a Modem If you ordered the optional modem at the same time that you ordered your computer, Dell installed the modem for you. 1 When you replace the modem, remove the existing modem: a Remove the screws securing the modem to the system board, and set them aside.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m screws (2) modem cable connector modem cable pull-tab 2 Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. 3 Align the modem with the screw holes, and press the modem into the connector on the system board. 4 Install the screws to secure the modem to the system board. 5 Replace the cover.
If you ordered a Mini PCI card with your computer, the card is already installed. 1 If a Mini PCI card is not already installed, go to step 2. If you are replacing a Mini PCI card, remove the existing card: a Disconnect the Mini PCI card from any attached cables. b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. c Lift the Mini PCI card out of its connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks. Mini PCI card antenna cables Mini PCI card connector 3 Connect the antenna cables to the Mini PCI card. 4 Replace the cover and tighten the screw. Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive.
To replace the hard drive in the hard drive bay: 1 Complete the instructions in "Before You Add or Replace Parts" on page 100. 2 Turn the computer over, and remove the hard drive screws. screws (2) hard drive NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" on page 17. 3 Slide the hard drive out of the computer. 4 Remove the new drive from its packaging.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive foam packaging CD or DVD Drive 1 Complete the instructions in "Before You Add or Replace Parts" on page 100. 2 Turn the computer over, remove the screw from the memory module cover, and lift the cover away from the computer.
3 Remove the screw labeled "O" next to the memory module cover. lever CD or DVD drive screw 4 Press the lever next to the memory module connectors in the direction of the arrow on the lever (towards the drive) to release the drive. 5 Pull the drive out of the bay. 6 Slide the new drive into the bay until the drive is fully seated. 7 Replace the screw that you removed in step 3. 8 Replace the memory module cover and screw.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m hinge cover 3 Lift the hinge cover up and away from the hinges and bottom case. 4 Remove the four keyboard screws.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard. 5 Lift the keyboard out of the bottom case, and rest it on the display hinges so that the keyboard connector is exposed. 6 Pull up on the keyboard connector to disconnect it from the interface connector on the system board. keyboard connector interface connector 7 Remove the keyboard from the bottom case.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m screws (4) securing tabs (4) keyboard connector interface connector 9 Insert the four securing tabs on the keyboard into their respective slots in the palm rest, and lower the keyboard into the bottom case. Ensure that all four securing tabs are engaged before trying to completely seat the keyboard. 112 10 Replace the four keyboard screws. 11 Replace the hinge cover.
9 SECTION 9 Appendix Specifications Using the System Setup Program System and Battery Performance Optimization Dell Technical Support Policy (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Specifications NOTE: Power management features limit the processor speed when the computer is running on battery power, to maintain system cooling requirements, and/or to maintain system power requirements.
Memory Memory module connector two user-accessible SODIMM sockets Memory module capacities 64, 128, 256, and 512 MB Memory type 2.5-V DDR SODIMM Standard memory 128 MB Maximum memory 1 GB (Inspiron 5100) 2 GB (Inspiron 5150) Memory access time: clock speed 266 MHz (Inspiron 5100) 333 MHz (Inspiron 5150) Ports and Connectors Video 15-hole connector Audio microphone connector, stereo headphone/speakers connector USB (2) 4-pin USB 2.
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Display (continued) Width: 14.1 inch (Inspiron 5100 only) 15 inch 287.1 mm (11.3 inches) 305.7 mm (12 inches) Diagonal: 14.1 inch (Inspiron 5100 only) 15 inch 359.16 mm (14.1 inches) 380.1 mm (15.0 inches) Maximum resolutions 1024 x 768 at 16.8 million colors (XGA); 1400 x 1050 at 16.8 million colors (SXGA+) 1600 x 1200 at 16.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Keyboard Number of keys 85 (U.S. and Canada); 86 (Europe); 90 (Japan) Key travel 2.7 mm ± 0.3 (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Battery Type 12 cell, "smart" lithium ion (96 WHr) Dimensions: Depth 122.5 mm (4.
Battery (continued) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) AC Adapter Input voltage 100 to 240 VAC Input current (maximum) 1.5 A (90 W, Inspiron 5100 and Inspiron 5150) 2.5 A (130 W, Insprion 5150) Input frequency 50 to 60 Hz Output current 5.5 A (maximum at 4-second pulse), 4.5 A (continuous) (90 W, Inspiron 5100); 5.62 A (maximum at 4-second pulse), 4.62 A (continuous) (90 W, Inspiron 5150); 7.7 A (maximum at 4-second pulse), 6.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AC Adapter Weight (with cables) 0.46 kg (1.0 lb) (90 W, Inspiron 5150; 90 W, Insprion 5100) 0.75 kg (1.65 lb) (1 lb and 10.6 oz) (130 W, Inspiron 5150) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Physical Height 14.1-inch display 43.7 mm (1.72 inches) 15-inch display 46.5 mm (1.83 inches) Width 274 mm (10.8 inches) Depth 328 mm (12.9 inches) Weight: With CD drive, 12-cell battery, and 14.
Environmental (continued) Maximum shock (measured with the hard drive in head-parked position and 2-ms half-sine pulse): Operating 122 G Storage 163 G Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Using the System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Viewing the System Setup Screens 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer (see page 40) and try again. System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen.
During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the or key, and then enable or disable the device or change its order in the list. • To enable or disable a device, highlight the item.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System and Battery Performance Optimization System Performance Overview System performance may be reduced under specific conditions to prevent automatic system shutdown and potential data loss. Conditions under which performance is reduced include: P R O C E S S O R G E T S H O T — Performance is reduced when system temperature exceeds established thermal parameters.
Variable Speed Fan The computer uses a variable speed fan to prevent the computer from overheating. The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer. Dell Technical Support Policy (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.
Country (City) International Access Code Country Code City Code Australia (Sydney) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Bolivia General Support Brazil Website: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Customer Technical Support (Austin, Texas, U.S.A.) Area Codes, Local Numbers, and Toll-Free Numbers 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay E-mail: dell_direct_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): 144 Appendix Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V.
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm If you do not have Internet access, call your customer care representative or call 1-800-624-9897. "Total Satisfaction" Return Policy (U.S. Only) We value our relationship with you and want to make sure that you're satisfied with your purchases.
• Problems that result from: – External causes such as accident, abuse, misuse, or problems with electrical power – Servicing not authorized by Dell – Usage that is not in accordance with product instructions – Failure to follow the product instructions or failure to perform preventive maintenance – Problems caused by using accessories, parts, or components not supplied by Dell • Products with missing or altered Service Tags or serial numbers • Products for which Dell has not received payment
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
Index A C AccessDirect button description, 23 system view, 23 CD or DVD drive description, 24 replacing, 108 system view, 24 air vents description, 25-26, 29 system view, 25-26, 29 characters unexpected, 53 audio connectors description, 24 system view, 24 computer crashes, 85 specifications, 114 B conflicts resolving software and hardware incompatibilities, 92 battery charging, 43 checking the charge, 43 description, 24, 29 installing, 45 low-battery warning, 43 performance, 42 power meter, 43 re
Index Hardware Troubleshooter, 92 M help file accessing, 80 memory removing, 101 I memory module cover description, 30 system view, 30 icons adjusting the size, 32 modem adding, 103 IEEE 1394 connector description, 28 system view, 28 modem connector description, 25 system view, 25 Internet connection about, 33 options, 33 setting up, 34 modem/Mini PCI card cover description, 29 system view, 29 printer cable, 37 connecting, 37 setting up, 37 USB, 38 N programs crashes, 86 not responding,
description, 25 system view, 25 shutting down your computer, 40 software fixing problems, 85 reinstalling software, 89 speakers description, 21 system view, 21 specifications, 114 surge protectors, 39 S-video TV-out connector description, 27 system view, 27 System Restore, 92 system setup program commonly used options, 122 purpose, 121 screens, 122 viewing, 122 system views back, 26 bottom, 26, 29 front, 20 left side, 23 right side, 24 T touch pad, 51 customizing, 52 description, 22 system view, 22 V to
Index 160 Index
DELL INFORMATION DEVELOPMENT Printing Specifications ENGLISH LOCALIZATION (Completed by Information Development) (Heavily outlined boxes completed by Agency) MILESTONE NAME: Abacus 5100/5150 Owner’s Manual PATH: (S:\SYSTEMS\Abacus\5150\owner\A02\M17081s) LANGUAGES: English ----------------------- Agency: PART and REVISION NUMBER: M1708 A02 SPEC SHEET PREPARED BY: Gloria Salinas DATE SPEC SHEET COMPLETED: 06/09/03 CONTACTS: Cathy Brown Cathy_Brown@Dell.
FILE NAME(S) & PAGE COUNT: * Localization Supplier: Revise section, file name, page count, and comments columns Section Filename Page Count English book/Interior: M17082HR.pdf 1 – 160 Full Cover (AMF): M1708am2HR.pdf 2 Comments Separate Quark Covers Or Full Cover (EMF): M1708em2HR.pdf Or Full Cover (APCC): M1708ap2HR.pdf Or Full Cover (CCC): M1708cc2HR.
