Dell™ Dimension™ 5100 cover latch release Service Tag CD or DVD eject button CD or DVD activity light FlexBay for optional floppy drive or Media Card Reader microphone connector headphone connector diagnostic lights hard-drive activity light power button/ power activity light USB 2.0 connectors (2) power connector sound connectors (integrated) (5) VGA video connector (integrated) network adapter USB 2.0 connectors (5) card slots for PCI Express x16 (1), PCI (2), PCI Express x1 (1) Model DCSM w w w.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up and Using Your Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printer Cable . . . . Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 12 Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . .
2 Solving Problems Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Battery Problems Drive Problems CD and DVD drive problems Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Troubleshooting Tools Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Dell Diagnostics Main Menu . Drivers What Is a Driver? . Identifying Drivers. Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 80 81 81 82 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 IDE Drive Addressing . . . . . . . . . . . Connecting Drive Cables . . . . . . . .
System Setup Options . Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing Forgotten Passwords 107 111 . . . . . . . . . . . . . . . . . . . . . . 113 Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . 114 Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 114 Computer, Keyboard, and Monitor Mouse . . . . . . . . . . . . . Floppy Drive . . . . . . . . . . CDs and DVDs . . . . . . .
Contents
Finding Information NOTE: Additional documentation may be included with your computer, depending on your country.
www.dell.com | support.dell.com What Are You Looking For? Find It Here • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. The Express Service Code is not available in all countries.
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the computer • Load paper and install the toner or ink cartridge • Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable.
www.dell.com | support.dell.com Connecting a Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.
If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions. Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop.
www.dell.com | support.dell.com Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up, in the center of the tray. 3 Press the eject button or gently push in the tray.
A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
www.dell.com | support.dell.com Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels.
4 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK. • If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD.
www.dell.com | support.dell.com Using a Media Card Reader (Optional) Use the Media Card Reader to transfer data directly to your computer. The Media Card Reader supports the following memory types: • xD-Picture Card • SmartMedia (SMC) • CompactFlash Type I and II (CF I/II) • MicroDrive Card • SecureDigital Card (SD) • MultiMediaCard (MMC) • Memory Stick (MS/MS Pro) For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 92.
To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again. Connecting Two Monitors CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
www.dell.com | support.dell.com 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI (white) connector on the back of the computer. optional DVI adapter DVI (white) connector* TV-OUT connector* VGA (blue) connector *May not be present on your computer. Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Follow the procedures in "Before You Begin" on page 53.
Changing the Display Settings 1 After you connect the monitor(s) or TV, turn on the computer. The Microsoft® Windows® desktop displays on the primary monitor. 2 Enable clone mode or extended desktop mode in the display settings. • In clone mode, both monitors display the same image. • In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space.
www.dell.com | support.dell.com Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network.
Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in before it entered hibernate mode. To activate hibernate mode: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options.
www.dell.com | support.dell.com • Presentation — If you want your computer to run without interruption (using no power conservation). • Minimal Power Management — If you want your computer to run with minimal power conservation. • Max Battery — If your computer is a portable computer and you run your computer from batteries for extended periods of time.
(SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.
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Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).
www.dell.com | support.dell.com TE S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K — See page 114. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See page 49. R U N T H E D E L L D I A G N O S T I C S — See page 46.
Hard drive problems RUN CHECK DISK — 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only.
www.dell.com | support.dell.com VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.
N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see page 118).
www.dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CHECK THE KEYBOARD CABLE — • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 53), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables.
A program stops responding END THE PROGRAM — 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 65) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see page 65). • Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 101. • Run the Dell Diagnostics (see page 46).
www.dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.
www.dell.com | support.dell.com CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see page 11). TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
www.dell.com | support.dell.com R E I N S T A L L T H E S O U N D D R I V E R — See page 49. R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See page 49. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector (see page 55). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen.
If the screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
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Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front panel (see page 57). When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.
www.dell.com | support.dell.com Light Pattern 44 Troubleshooting Tools Problem Description Suggested Resolution A possible graphics card failure has occurred. • If the computer has a graphics card, remove the card, reinstall it (see page 72), and then restart the computer. • If the problem still exists, install a graphics card that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 118).
Light Pattern Problem Description A possible expansion card failure has occurred. Suggested Resolution 1 Determine if a conflict exists by removing a card (not a graphics card) (see page 67) and restarting the computer. 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card.
www.dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If you experience a problem with your computer, perform the checks in "Solving Problems" on page 27 and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers. 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately.
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
www.dell.com | support.dell.com Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager.
Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 3 Click the Hardware tab and click Device Manager. 4 Double-click the type of device for which you are installing the driver. 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 Click Install from a list or specific location (Advanced) and click Next.
www.dell.com | support.dell.com Using Microsoft® Windows® XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files.
Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.
www.dell.com | support.dell.com 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next.
Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" (see page 53) and "Before Working Inside Your Computer" (see page 54). • You have read the safety information in your Dell™ Product Information Guide.
www.dell.com | support.dell.com Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Front View of the Computer 1 2 3 4 5 6 7 8 9 10 11 12 1 cover latch release Use this latch to remove the cover. See "Removing the Computer Cover" on page 60. 2 location of Service Tag Use the Service Tag to identify your computer when you access the Dell Support website or call technical support. 3 CD or DVD eject button Press to eject a disk from the CD or DVD drive. 4 CD or DVD activity light The drive light is on when the computer reads data from the CD or DVD drive.
www.dell.com | support.dell.com 8 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights" on page 43. 9 hard-drive activity light The hard drive activity light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as a CD player is operating. 10 power button, Press the power button to turn on the computer.
Back View of the Computer 1 2 3 4 1 voltage selection switch (may not be available on all computers) See the safety instructions in the Product Information Guide for more information. 2 power connector Insert the power cable. 3 back panel connectors Plug USB, audio, and other devices into the appropriate connector. 4 card slots Access connectors for any installed PCI and PCI Express cards.
www.dell.com | support.dell.com 1 2 3 4 5 6 7 10 9 8 1 link integrity light • Green — A good connection exists between a 10-Mbps network and the computer. • Orange — A good connection exists between a 100-Mbps network and the computer. • Off — The computer is not detecting a physical connection to the network. 2 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device.
8 center/subwoofer connector Use the yellow connector to attach a speaker to a Low Frequency Effects (LFE) audio channel. 9 VGA video connector If your monitor has a VGA connector, plug it into the VGA connector on the computer. 10 USB 2.0 connectors (5) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.
www.dell.com | support.dell.com Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. 1 Follow the procedures in "Before You Begin" on page 53. NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk top space.
5 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs and set it aside in a secure location. Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Follow the procedures in "Before You Begin" on page 53. power supply system board CD or DVD drive *floppy drive hard drive *May not be present on all computers.
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Memory You can increase your computer memory by installing memory modules on the system board. Your computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Memory" on page 101. DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.
www.dell.com | support.dell.com • Be sure to install a single memory module in DIMM connector 1, the connector closest to the processor, before you install modules in the other connectors. Channel A: matched pair of memory modules in connectors DIMM_1 and DIMM_2 (white securing clips) Channel B: matched pair of memory modules in connectors DIMM_3 and DIMM_4 (black securing clips) NOTE: Memory purchased from Dell is covered under your computer warranty.
Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 53.
www.dell.com | support.dell.com 5 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 6 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Right-click the My Computer icon and click Properties.
Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
www.dell.com | support.dell.com Installing a PCI Card 1 Follow the procedures in "Before You Begin" on page 53. release tab card retention door 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. 3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 6 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
www.dell.com | support.dell.com 7 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. alignment guide alignment bar release tab card retention door 8 Close the card retention door by snapping it into place to secure the card(s). NOTICE: Do not route card cables over or behind the cards.
b Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the back panel. 12 If you installed an add-in network adapter and want to disable the integrated network adapter: a Enter system setup (see page 105), select Integrated NIC, and then change the setting to Off. b Connect the network cable to the add-in network adapter’s connectors.
www.dell.com | support.dell.com PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card. If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Express Card" on page 76. If you are replacing a card, remove the current driver for the card from the operating system. If you are installing or replacing a PCI card, see "Installing a PCI Card" on page 68.
on the top. Gently pull the securing tab, grasp the card by its top corners, and then ease it out of its connector. PCI Express x1 card PCI Express x16 card securing tab PCI Express x1 card slot PCI Express x16 card slot 6 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
www.dell.com | support.dell.com 8 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. not fully seated card fully seated card alignment guide bracket within slot bracket caught outside of slot alignment bar 9 If you replaced a card that was already installed in the computer and you removed the retention mechanism, you may reinstall the retention mechanism.
card retention door card retention mechanism release tabs (2) NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 12 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.
www.dell.com | support.dell.com Removing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 53. 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. (See page 68 for an illustration of the card retention door.
Drive Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 53.
www.dell.com | support.dell.com Removing the Drive-Panel Insert drive panel insert tab drive panel drive panel insert 1 Turn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a tab on the right side of the drive panel. 2 Pull the inner tip of the drive-panel insert tab away from the drive panel. 3 Pivot the drive-panel insert out and away from the drive panel. 4 Set the drive-panel insert aside in a secure location.
Replacing the Drive Panel. 1 Follow the procedures in "Before You Begin" on page 53. sliding plate lever sliding plate drive panel 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until it snaps into place on the front panel.
www.dell.com | support.dell.com Drives Your computer supports a combination of these devices: • Up to two serial ATA hard drives • One FlexBay drive (may contain an optional floppy drive or an optional Media Card Reader) • Up to two CD or DVD drives CD/DVD drive(s) FlexBay for optional floppy drive or Media Card Reader hard drive(s) Connect CD/DVD drives to the connector labeled "IDE1" on the system board.
Drive Interface Connectors Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial ATA cables do not use a colored stripe) goes to the pin-1 end of the connector.
www.dell.com | support.dell.com Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches. When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab. Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
Removing a Hard Drive 1 Follow the procedures in "Before You Begin" on page 53. 2 Disconnect the power and data cables from the drive. NOTICE: Use the pull-tab to remove the data cable from your hard drive or from the system board. serial ATA data cable power cable 3 Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.
www.dell.com | support.dell.com Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer. NOTE: If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the old drive by unsnapping it from the drive. Snap the bracket onto the new drive.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. Adding a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
www.dell.com | support.dell.com Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 88. Removing a Floppy Drive 1 Follow the procedures in "Before You Begin" on page 53. 2 Remove the drive panel (see page 77).
4 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the floppy drive out through the front of the computer.
www.dell.com | support.dell.com Installing a Floppy Drive NOTE: In the event the replacement or new floppy drive does not have the shoulder screws, use the screws located within the drive panel insert. drive screws (4) 1 Follow the procedures in "Before You Begin" on page 53. 2 Remove the drive panel (see page 77). 3 Gently slide the drive into place until you feel a click or feel the drive securely installed.
power cable data cable 6 If you are installing a new floppy drive rather than replacing a drive, remove the drive-panel inserts (see page 86). 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Replace the drive panel (see page 79). 9 Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the computer.
www.dell.com | support.dell.com Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 18. Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
5 Disconnect the FlexBay USB cable on the back of the Media Card Reader from the Media Card Reader connector on the system board (see page 62) and route the cable through the cable routing clip. drive latch release sliding plate Media Card Reader 6 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the Media Card Reader out through the front of the computer. 7 Replace the drive panel (see page 79).
www.dell.com | support.dell.com Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
FlexBay USB cable Media Card Reader 8 Insert the Media Card Reader and slide it into place until it is fully seated. 9 Route the FlexBay USB cable through the cable routing clip. 10 Replace the computer cover (see page 99). CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
www.dell.com | support.dell.com Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 53. 2 Remove the computer cover (see page 60). 3 Remove the drive panel (see page 77). 4 Disconnect the power and data cables from the back of the drive.
5 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the CD/DVD drive out through the front of the computer.
www.dell.com | support.dell.com Installing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 53. 2 If you are installing a new CD/DVD drive rather than replacing a drive, remove the drivepanel inserts (see page 78). 3 Gently slide the drive into place until you feel a click or feel the drive securely installed. NOTE: If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive panel inserts and slide the drive into place.
4 Connect the power and data cables to the drive. power cable data cable 5 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 6 Replace the computer cover (see page 99). 7 Replace the drive panel (see page 79). NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the computer. 8 Connect your computer and devices to their electrical outlets, and turn them on.
www.dell.com | support.dell.com Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
6 Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see page 105) and restore the settings you recorded in step 1. 9 Properly dispose of the old battery. See the Product Information Guide for battery disposal information.
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Appendix Specifications Processor Processor type Intel® Pentium® 4 with Hyper-Threading technology NOTE: Not all Pentium 4 processors support Hyper-Threading technology.
www.dell.com | support.dell.com Video Type Integrated Intel Graphics Media Accelerator 950 (GMA950) Audio Type Sigmatel STAC9220 Expansion Bus Bus type Bus speed PCI 2.
Drives Externally accessible: one 3.5-inch drive bay (FlexBay) two 5.25-inch drive bays Available devices Serial ATA drives (2), floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, DVD and CD-RW combo drive, and Media Card Reader Internally accessible: two bays for 1-inch high serial ATA hard drives Connectors External connectors: Video 15-hole connector Network adapter RJ-45 connector USB two front-panel and five back-panel USB 2.
www.dell.com | support.dell.com Controls and Lights Power button push button Power light green light — Blinking green in sleep state; solid green for power-on state. amber light — Blinking amber indicates a problem with the power supply inside the computer. If the system cannot boot and there is a solid amber light, this indicates a problem with the system board (see "Power Problems" on page 36).
Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec (50.8 cm/sec) Storage 27-G faired square wave with a velocity change of 200 inches/sec (508 cm/sec) Altitude: Operating –15.
www.dell.com | support.dell.com Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear. 3 Once this F2 prompt appears, press immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press . If you press before you are prompted, this keystroke will be lost.
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info Displays the System name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag.
www.dell.com | support.dell.com Drives Diskette Drive (Internal default) Drives 0 through 3 (On default) Enables and disables the floppy drives and sets read permission for the internal floppy drive. Off disables all floppy drives. USB enables the USB floppy drive. Internal enables the internal floppy drive. Read Only enables the internal drive controller and allows the internal floppy drive read-only permission.
Front USB Ports Enables or disables the front USB ports. (On default) USB for Flexbay On enables internal USB for FlexBay. (On default) NOTE: This USB option appears only if a FlexBay device is installed. Video Primary Video (Auto default) Video Memory Size (8 MB default) Specifies which video controller is primary when two video controllers are present on the computer. Auto enables the add-in video controller. Onboard enables the integrated video controller.
www.dell.com | support.dell.com Drive 0-5 Password (Not Set default) Displays the current status of the drive's password security feature and allows a new drive password to be assigned and verified, if the drive supports a password. Password Changes Determines the interaction between the System password and the Admin password. Locked prevents a user without a valid Admin password from being able to modify the System password.
Maintenance Load Defaults Restores System Setup options to their factory defaults. Event Log Allows you to view the Event Log. Entries are marked R for Read and U for Unread. Mark All Entries Read puts an R to the left of all the entries. Clear Log clears the Event Log. POST Behavior Fastboot (On default) Numlock Key (On default) When enabled, this feature reduces computer startup time by bypassing some compatibility steps. Off does not skip any steps during computer startup.
www.dell.com | support.dell.com • USB Flash Device — Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right corner of the screen, press . The BIOS detects the device and adds the USB flash option to the boot menu. NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.
Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 53. 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 62), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2. 3 Close the computer cover (see page 99).
www.dell.com | support.dell.com 7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board. 8 Open the computer cover (see page 60). 9 Locate the 3-pin password jumper (PSWD) on the system board (see page 62) and attach the jumper to pins 1 and 2 to reenable the password feature. 10 Close the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating. • To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating. • Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent.
www.dell.com | support.dell.com CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product. FCC Notices (U.S. Only) Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices.
www.dell.com | support.dell.com harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for Inspiron XPS computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support 001-877-384-8979 or 001-877-269-3383 International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 50-81-8800 Sales or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 50-81-8800 Main or 01-800-888-3355 General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 00
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 001-800-220-1006 Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay 134 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Appendix www.dell.com | support.dell.
Index A audio.
Index drives, 80 hard drive, 82 installing CD/DVD, 96 installing floppy, 88 installing hard drive, 84 problems, 27 removing CD/DVD, 94 removing floppy, 86 removing hard drive, 83 second hard drive, 85 serial ATA, 82 DVD drive problems, 28 DVDs copying, 16 playing, 14 Flex Bay drive Media Card Reader, 55 floppy drive installing, 88 removing, 86 K keyboard problems, 32 L H hard drive activity light, 56 installing, 84 installing second, 85 problems, 29 removing, 83 hardware Dell Diagnostics, 46 label
microphone connector, 55 Microsoft Windows label, 10 modem problems, 29 monitor blank, 40 clone mode, 21 connect DVI, 19-20 connect TV, 19-20 connect two, 19-20 connect VGA, 19-20 display settings, 21 extended desktop mode, 21 hard to read, 41 motherboard.
Index problems (continued) sound and speakers, 39 technical support policy, 116 troubleshooting tips, 27 volume adjusting, 39 Product Information Guide, 9 Program Compatibility Wizard, 33 R regulatory information, 9 reinstalling Windows XP, 50 speaker problems, 39 volume, 39 specifications audio, 102 computer information, 101 connectors, 103 controls and lights, 104 drives, 103 environmental, 105 expansion bus, 102 memory, 101 physical, 104 power, 104 processor, 101 technical, 101 video, 102 S sta
Windows XP (continued) reinstalling, 50 scanner, 39 System Restore, 49-50 wizards Files and Settings Transfer Wizard, 24 Network Setup Wizard, 22 Program Compatibility Wizard, 33 Index 141
Index 142 Index
