Dell™ Dimension™ 4500 w w w. d e l l . c o m | s u p p o r t . d e l l .
HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 26. ____________________ Information in this document is subject to change without notice.
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . When Using Your Computer . . . . . . . . . . . . . . . . . . . When Working Inside Your Computer . . . . . . . . . . . . . . 9 10 . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . 12 Protecting Against Electrostatic Discharge Battery Disposal 9 Finding Information for Your Computer . . . . . . . . . . . . . . 13 1 Setting Up Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 18 .
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . Floppy drive problems CD drive problems . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . 29 DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 29 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . 29 Problems writing to a CD-RW drive E-Mail, Modem, and Internet Problems Error Messages . . . . . . . . . . . . . 30 . . . . . . .
3 Advanced Troubleshooting Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . Using System Restore . . . . . . . . . . . . . . . . . . . . . . . Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 50 50 . . . . . . 51 . . . . . . . . . . . . . . . . 52 . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or Replacing the AGP Card Card Removal . . . . . . . . . . . . . . . . 78 . . . . . . . . . . . . . . . . . . . . . . . . . 79 Card Installation . . . . . . . . . . . . . . . . . . . . . . . . 80 Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . 80 Closing the Computer Cover . . . . . . . . . . . . . . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 5 Appendix Specifications Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . .
"Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . 135 One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 136 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened. • Your computer is equipped with either an auto-sensing voltage selector or a manual voltage selection switch.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device from the computer. • To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer. 1 Perform an orderly computer shutdown using the operating system menu (see page 22). 2 Turn off your computer and any devices. 3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You can also take the following steps to prevent static damage: • Do not remove items from their antistatic packing material until you are ready to install them in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body. • When transporting a sensitive component, first place it in an antistatic container or packaging. Battery Disposal Your computer uses a lithium battery.
What Are You Looking For? Find it Here • • • • ResourceCD A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation You can use this CD to access documentation and reinstall drivers (see page 52).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here • How to reinstall my operating system Operating System CD If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 55).
What Are You Looking For? Find it Here • How to set up my computer Start Here Setup Diagram • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard Te l l M e H o w H e l p F i l e 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How.
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SECTION 1 Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer 1 Turn off the computer (see page 22).
3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see "Installing the Printer Driver" on page 19). USB Printer 1 Install the printer driver if necessary (see the following section). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way. HINT: Your computer has six USB 2.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If your printer installation CD does not automatically run, click the Start button on the Microsoft® Windows® desktop, click Run, and type x:\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD.
Connecting to a Network Adapter Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it. network adapter connector on computer network cable Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. HINT: If you are having difficulty turning off your computer, see "General Problems" on page 33. 1 Save and close any open files and exit any open programs. 2 Click the Start button and then click Turn off Computer. 3 Click Turn off. The computer automatically turns off after the shutdown process finishes.
SECTION 2 Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 39. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. Get technical assistance from Dell. See page 95. See page 31.
See page 44. See page 43. See page 41. See page 30. See page 37. See page 36. See page 27. See page 38. See page 42. See page 31. See page 33. See page 30. See page 30. See page 33.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TO A C C E S S T H E Tell Me How H E L P F I L E 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. TO A C C E S S W I N D O W S H E L P 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem.
Floppy drive problems E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Double-click My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E • Insert another disk to eliminate the possibility that the original floppy disk is defective. • Insert a bootable floppy disk and reboot the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable. C L E A N T H E D R I V E — Use a commercially available cleaning kit. CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.
Problems writing to a CD-RW drive TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D - R W D I S C — For information on power conservation modes, see the Tell Me How help file or search for the keyword standby in Windows Help. To access help files, see page 26. HINT: If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54. HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click your connection type to highlight it. 4 Click the Dialing Rules tab, and then click Edit. 5 Click the To Disable Call Waiting box to place a checkmark in it.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions.
A program stops responding END THE PROGRAM 1 Press simultaneously. 2 Click the Applications tab. 3 Click the program that is no longer responding. 4 Click End Task. TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A solid blue screen appears TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.
Other technical problems G O T O T H E D E L L | S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell. E - M A I L D E L L — Go to the Dell | Support website, and then click E-Mail Dell in the Communicate list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES T H E C O N F L I C T — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.
RESTART THE COMPUTER 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, press the power button to restart the computer. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Simultaneously press to display the Start menu.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CHECK THE MOUSE SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. R E I N S T A L L T H E M O U S E D R I V E R — See page 52. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is connected as shown on page 21.
RESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information. E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the printer documentation for power button information. HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number. C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. HINT: The volume control in some MP3 players overrides the Windows® volume setting.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the screen is blank HINT: See the monitor documentation for troubleshooting procedures. C H E C K T H E M O N I T O R P O W E R L I G H T — If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. P R E S S T H E M O N I T O R P O W E R B U T T O N — Firmly press the button to ensure that the monitor is turned on.
If the screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
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SECTION 3 Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 62). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
Diagnostic Code G Y Y Y A B C D Y G Y Y A B C D Y G Y G A B C D Definition Corrective Action No memory modules are detected. • Reinstall all memory modules (see page 76) and then restart the computer. • To eliminate the possibility of a faulty memory connector, remove all memory modules, install one memory module (if the computer supports a single module), and restart the computer. Then move the memory module to another connector and restart the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Code G G G Y A B C D Definition Corrective Action Other failure. • Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 69). • If the problem persists, contact Dell (see page 95).
4 Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. 5 Click Create. 6 Click OK. Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 53). If that is unsuccessful, then use System Restore.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Undoing the Last System Restore NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2 Select Undo my last restoration and click Next. 3 Click Next.
Using Windows® XP Device Driver Rollback Windows XP Device Driver Rollback replaces a device driver with the previously installed version if you install a new driver that causes system instability. If Device Driver Rollback does not resolve the problem, then try using System Restore (see page 50) to return your operating system to the operating state it was in before you installed the new device driver. To use Device Driver Rollback: 1 Click the Start button, and then right-click My Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, those drivers might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product. At the Welcome Dell System Owner screen, click Next.
8 Resolve any IRQ conflicts, as described in step 5. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ. You can also use the Windows XP Hardware Troubleshooter: 1 Click the Start button. 2 Click Help and Support. 3 Type hardware troubleshooter in the Search field, and then click the arrow to start the search. 4 Click Hardware Troubleshooter in the Search Results list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Turn off the computer (see page 22), and then turn the computer on again. 3 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then press .
12 If the Modem Dialing Information screen appears, enter the requested information. Then click Next. 13 Enter the date, time, and time zone in the Date and Time Settings window, and then click Next. 14 If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, this option does not appear. Windows XP begins to install its components and configure the computer. The computer automatically restarts.
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SECTION 4 Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Closing the Computer Cover
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HINT: The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. For instructions on how to reattach the door, see page 62. Windows license label* USB 2.0 connectors * headphone connector service tag May be located on the side of your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back View power connector voltage selection switch keyboard connector USB 2.0 connectors serial connector mouse connector parallel connector diagnostic lights USB 2.0 connectors microphone connector line-out connector video connector line-in connector To prevent damage to your computer, the front door is designed to "break away" if it is opened up too far.
front-door clips (2) hinge arms (2) front door Reattaching the Hinge Arms CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 10. 1 Shut down the computer (see page 22). 2 Disconnect the power cable from your computer. 3 Remove the front door, if it is attached. The front door snaps off of the two hinge arms. 4 Remove the front-panel insert above the front-door bay area.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m front-panel insert use fingers to pull here 64 Adding Parts 5 Lift both hinge arms to the horizontal position. 6 Use the two view slots to align the pivot bar with the two pivot-bar slots.
view slots (2) pivot-bar slots (2) pivot bar hinge arms in horizontal position NOTICE: Using excessive force to pull the hinge arms into place may damage the arms or the front panel. 7 Pull the arms toward you until they snap into place. If the hinge arms don’t snap back into place on the first attempt, slightly reposition the arms and try again.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 After the hinge arms snap into place, lower and raise the arms two or three times to properly seat them. 9 Reattach the front-panel insert. 10 Reconnect the power cable to your computer. 11 Reattach the front door as described on page 62. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
release button arrow release button Adding Pa rts 67
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
System Board floppy drive connector (FLOPPY) CD drive connector (SEC IDE) hard drive connector (PRI IDE) front panel switch connector (J60H1) main power connector (MAIN POWER) configuration jumper (J6F2) page 92 standby power light (CR3F1) memory module connectors (DIMM 0, DIMM 1) page 76 AGP slot connector (AGP SLOT) page 78 battery socket (BATTERY) page 93 microprocessor fan connector (J1D2) PCI card connectors (PCI SLOTS 1–4) page 70 microprocessor connector (J1D1) front panel audio cable conne
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. The computer’s card connectors allow you to install different types of devices such as modems, network adapters, and video cards.
card edge connector card connector filler bracket tab card retention arm 7 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 9. 8 If you are replacing a card that is already installed in the computer, remove the card (see page 74). If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector. 9 Prepare the card for installation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 11 Before you lower the retention arm, make sure that: not fully seated card fully seated card bracket caught outside of slot bracket within slot • The tops of all cards and filler brackets are flush with the alignment bar • The notch in the top of the card or filler bracket fits around the alignment guide Press the arm into place, securing the card(s) in the computer.
card retention arm alignment guide alignment bar filler bracket NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 12 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing a Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Shut down the computer (see page 22). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. card card bracket slot connector system board filler bracket in empty card-slot opening If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 8 Lower the retention arm and press it into place, securing the card(s) in the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under "Memory" in "Technical Specifications" on page 87.
Adding a Memory Module 1 Press out the securing clip at each end of the memory module connector. memory module connectors securing clips (2) notches (2) memory module connector cutouts (2) step 1 step 2 step 3 2 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 5 Connect your computer and devices to electrical outlets, and turn them on. 6 Right-click the My Computer icon and then click Properties. 7 Click the General tab. 8 To verify that the memory is installed correctly, check the amount of memory (RAM) listed (see page 90).
Card Removal 1 Remove the filler bracket by raising the card retention arm and sliding the bracket up. tab filler bracket 2 On the card clip, press the tab toward the card slot. 3 Pull the card up and out of the card clip.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Card Installation 1 To add or replace the card, gently press it down into the slot connector until it clicks into place. AGP card card clip lever card clip slot connector 2 Release the card clip lever, ensuring that the tab on the card clip lever fits into the notch on the front end of the card. 3 Secure the card by lowering the hinged lever on the back panel. 4 Close the computer cover (see page 83).
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. 1 Check the documentation for the drive to verify that it is configured for your computer. 2 Perform an orderly computer shutdown using the operating system menu. 3 Turn off your computer and any devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 11 b Press in the two green rail tabs and pull the first hard drive out of the upper bay. c Gently slide the first hard drive into the lower bay until you hear a click. d Reconnect the power and hard-drive cables to the back of the first hard drive. Gently slide the new hard drive into the upper bay until you hear a click.
power cable second hard-drive cable (secondary drive) first hard-drive cable (primary boot drive) 14 Close the computer cover (see page 83). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 15 Connect your computer and devices to electrical outlets, and turn them on. 16 See the documentation that came with the drive for instructions on installing any software required for drive operation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 4 84 Adding Parts Connect your computer and devices to electrical outlets, and turn them on.
SECTION 5 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S.
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Memory Architecture DDR SDRAM Memory connectors two Memory capacities 128-, 256-, and 512-MB non-ECC DDR SDRAM Minimum memory 128 MB Maximum memory 1 GB Memory type DDR (non-ECC) BIOS address F8000h Drives Externally accessible two 5.25-inch bays two 3.
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Physical Height x Width x Depth 42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) Weight 12.7 kg (28 lb) Environmental Temperature: Operating 10° to 35°C (50° to 95°F)* Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately.
System Setup Program Screens The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas: • Title – The area at the top of all system setup screens that displays your computer’s model number. • Computer data – Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the BIOS.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. If you forget your supervisor or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). NOTICE: The following procedure resets all standard settings for your computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. 6 Connect your computer and devices to electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 7 Access the system setup program (see page 90) and restore the settings you recorded in step 1. 8 Properly dispose of the old battery (see page 12).
Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on). Dell-installed peripherals include any internal expansion cards, or Dellbranded module bay or PC Card accessories.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Belgium (Brussels) Technical Support 02 481 92 88 International Access Code: 00 Customer Care Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 02 481 91 19 toll-free: 0800 16884 Website: support.euro.dell.com E-mail: tech_be@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Denmark (Copenhagen) Technical Support 7023 0182 International Access Code: 00 Customer Care (Relational) 7023 0184 Country Code: 45 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Fax Switchboard (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Smal
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 852 Transaction Sales toll-free: 800 96 4109 Corporate Sales toll-free: 800 96 4108 India Technical Support toll-free: 800 96 4107 604 633 4949 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Ireland Techni
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 Fax 02 696 821 13 Switchboard 02 696 821 12 Website: support.euro.dell.com E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Japan (Kawasaki) Department Name or Service Area, Website and E-Mail Address Technical Support (Server) Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 0120-1984-35 International Access Code: 001 Technical Support Outside of Japan (Server) Country Code: 81 Technical Support (Dimension™ and Inspiron™) toll-free: 0120-1982-26 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Tec
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Technical Support 671 16882 International Access Code: 00 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers St.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Trinidad/Tobago General Support 1-800-805-8035 U.K.
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Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include any accessories that belong with the item(s) being returned (power cables, CDs, guides, and so on) if the return is for credit.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation.
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year, two-year, three-year, or four-year (U.S. only) limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe these limited warranties, the manufacturer guarantee for Latin America and the Caribbean, and the return policy for the U.S. One-Year Limited Warranty (U.S.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Three-Year Limited Warranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is three years beginning on the date of invoice, as described in the following text.
Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data.
These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request limited warranty service, you must contact Dell's Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance.
You will pay Dell for replacement parts when the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
"Total Satisfaction" Return Policy (U.S. Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price.
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Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
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A audio.
Index I P Internet fixing problems, 30 password clearing system setup, 92 IRQ conflicts, 54 power fixing problems, 39 turning off, 22 M memory adding, 76 connectors, 69 messages start-up, 31, 33 modem fixing problems, 30 monitor fixing problems, 44 motherboard. See system board printer connecting, 18 fixing problems, 41 reinstalling driver, 19 setting up, 18 troubleshooting, 41 R RAM.
W warranty information, 114 Windows XP device driver rollback, 53 Help, 26 reinstalling, 55 scanner, 42 shutdown, 22 Index 141
Index 142 Index
