Dell™ Dimension™ 4100 Systems SOLUTIONS GUIDE www.dell.com support.dell.
Hints, Notices, and Cautions HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.
Contents Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7 1 Setting Up Setting Up Dellnet™ (U.S. Only) . . . . . . . . . . . . . . . . . . 12 Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . 12 Accessing Your E-Mail . . . . . . . . . . . . . . . . . . . . . 12 Viewing Your Account Information Sending and Receiving E-Mail . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . 13 Resetting E-Mail Address Settings . . . . . . . . . . . . .
Video and Monitor Problems If the screen is blank . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . . . . . . 22 If the screen is difficult to read . . . . . . . . . . . . . . . . . 23 . . . . . . . . . . . . . . . . . . . 24 . . . . . . . . . . . . . . . . . . . . . . . . . 25 Sound and Speaker Problems Printer Problems . . . . . . . . . . 25 . . . . . . . . . . . . . . 25 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26 Modem Problems . .
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . Reinstalling Windows 98 34 . . . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . 37 . . . . . . . . . . . . . . . . . . . . 39 Reinstalling Windows Me Reinstalling Windows 2000 3 Adding Parts Removing the Computer Cover . . . . . . . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . .
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . Contact Numbers and Addresses . . . . . . . . . . . . . . . . Returning Items for Warranty Repair or Credit . Regulatory Information 94 . . . . . . . . . . . . . . . . . . . . . . 95 . . . . . . . . . . . . . . . . . . . . . 97 Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . .
Safety Instructions Use the following safety guidelines to protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines provided in the Tell Me How help file. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply. • Be sure that nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over. • Do not spill food or liquids on your computer. If the computer gets wet, contact Dell (see page 82).
In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned. • Handle components and cards with care. Don’t touch the components on a card. Hold a card by its edges or by its metal bracket.
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SECTION 1 Setting Up Setting Up Dellnet™ (U.S. Only) Connecting a Printer Turning Off the Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Dellnet is not available in all regions. Setting Up Dellnet™ (U.S. Only) To set up Dellnet Internet Access Service in the United States, double-click the Dellnet Signup icon on the Microsoft® Windows® desktop and follow the instructions that appear on the screen. Accessing the Internet To access the Internet after completing the Dellnet registration process, double-click the Internet Explorer icon on your Windows desktop.
Sending and Receiving E-Mail • Double-click the Outlook Express icon to initiate a connection to the Internet through Dellnet. • Always check the address of each recipient when sending e-mail. Otherwise, your e-mail is returned to you. • Be sure that the person who is sending e-mail to you is typing your e-mail address correctly. • Do not send e-mail messages larger than 2 MB.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer 1 Turn off the computer (see page 16). NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.
USB Printer 1 Install the printer driver if necessary (see page 15). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way. HINT: You can connect USB devices while the computer is turned on. USB connector on computer USB printer cable USB connector on printer Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD or DVD drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Turning Off the Computer NOTICE: To prevent data loss, you must perform the Windows shutdown procedure. Windows 98 Second Edition (SE) and Windows Millennium Edition (Me) 1 Save and exit any programs and files you have open. 2 Click the Start button, and then click Shut Down. 3 In the Shut Down Windows window, click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes.
SECTION 2 Solving Problems Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems E-Mail Problems Resolving Other Technical Problems Reinstalling Drivers Reinstalling Windows 98 Reinstalling Windows Me Reinstalling Windows 2000 w w w. d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 20. Get technical assistance from Dell. See page 82. See page 31.
See page 22. See page 24. See page 25. See page 26. See page 27. See page 28. See page 28. See page 31. See page 26. See page 31. See page 32. See page 33. See page 33. See page 33.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Accessing Help Files TO A C C E S S T H E TE L L M E H O W H E L P F I L E 1 Click the Start button, point to Programs—> User’s Guides, and then click Tell Me How. TO A C C E S S M I C R O S O F T ® W I N D O W S ® 2000 H E L P 1 Click the Start button and then click Help. 2 Click the Search tab. 3 Type a word or phrase that describes your problem and then click List Topics. 4 Click the topic that describes your problem and then click Display.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET— Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the computer and monitor power cables to determine if the power cable is defective. C H E C K F O R I N T E R F E R E N C E — Electrical appliances on the same circuit or operating near the computer can cause interference.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Video and Monitor Problems If the screen is blank HINT: See the monitor documentation for fault indications and troubleshooting procedures specific to your monitor. C H E C K T H E V I D E O C A B L E C O N N E C T I O N — Check for bent pins. Ensure that the video cable is connected as shown on the START HERE sheet for your computer. P R E S S T H E M O N I T O R P O W E R B U T T O N — Be sure that you firmly pressed the monitor power button.
CHEC K THE PO WER PR OPE RTIES IF THE MO NITO R SCR EEN O C C A S I O N A L L Y T U R N S B L A N K — See Windows Help. To access Windows Help: 1 Click the Start button and then click Help. 2 For Windows 98 and Windows 2000, click the Search tab. 3 For Windows 98 and Windows 2000, type standby and then click List Topics. For Windows Me, type standby and then click Go. 4 For Windows 98 and Windows 2000, click To change the elapsed time before your computer automatically goes on standby.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A D J U S T T H E W I N D O W S D I S P L A Y S E T T I N G S — Click the Start button, point to Settings, and click Control Panel. Double-click the Display icon and then click the Settings tab. Try different settings for Colors and Screen area. Sound and Speaker Problems HINT: The volume control in some MP3 players overrides the Windows volume setting.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 34. Printer Problems If you cannot print to a parallel port printer V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is connected as described on page 14.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the printer. V E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S — Click the Start button, point to Settings, and then click Printers. If the printer is listed, right-click the printer icon, click Properties, and then select the Details tab. R E I N S T A L L T H E P R I N T E R D R I V E R — See page 15.
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line. C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the green jack on the modem.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Keyboard Problems R E C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see page 16), reconnect the keyboard cable as shown on the START HERE sheet for your computer, and then restart the computer. Drive Problems If you cannot save a file to a floppy disk HINT: See the Tell Me How help file for information on saving files to a floppy disk.
C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is not full or write-protected (locked). See the following illustration. TE S T T H E D R I V E W I T H A N O T H E R F L O P P Y D I S K — Insert another floppy disk to eliminate the possibility that the original floppy disk is defective.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you cannot play a DVD movie HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Network Problems C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer. CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER— Green indicates that the network connection is active. If the status light is not green, try replacing the network cable. R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A R E Q U I R E D .D LL F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program that you want to remove. 4 Click Add/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions.
Internet Connection Problems If you have a problem with your Dellnet account R E V I E W “ S E T T I N G U P D E L L N E T ( U. S. O N L Y ) ”— See page 12. R E V I E W “ M O D E M P R O B L E M S ” — See page 26. TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E )— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties: 1 Click the Start button, point to Settings, and then click Control Panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m E- M A I L D E L L — Go to http://support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. C A L L D E L L — If you cannot solve your problem using the Dell support website or e-mail service, call Dell for technical assistance (see page 82). Reinstalling Drivers NOTICE: The Dell support website, http://support.dell.
3 When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. 5 At the Welcome Dell System Owner screen, click Next. 6 If necessary, change the language in the Language list in the right corner of the window. 7 Select your computer in the System Model list. 8 Select your operating system in the Operating System list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Exit the system setup program. The computer restarts. 4 At the Welcome window, click OK. 5 Double-click Refresh Windows OS. 6 Click OK. 7 Click OK again. 8 Remove the operating system CD from the CD or DVD drive and click OK to restart your computer. The Getting ready to run Windows for the first time screen appears. 9 If the mouse tutorial starts, press to exit and then press y.
17 If you created a Windows user name and password, type your password and click OK. NOTICE: Make sure that you reinstall the Intel Chip Set Update Utility driver before you reinstall any other drivers. 18 Reinstall the appropriate drivers (see page 34). 19 Reenable your virus protection software. 20 Enter the system setup program as directed by a Dell technical support representative.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Press again. 7 Select Continue Setup and replace your current operating system, and then press . 8 Press again. ScanDisk automatically starts and checks your hard drive. 9 10 Click Next in the Welcome to Windows Me window. Select the directory in which Windows resides. If C:\WINDOWS (recommended) is displayed, select it, and then click Next. If C:\WINDOWS.000 (recommended) is displayed, click Other, change C:\WINDOWS.
20 Click Finish. Windows Setup installs additional files, and then restarts the computer. 21 Select Boot From Hard Drive, and then press . Windows Setup installs additional files, and then restarts the computer. 22 Select Boot From Hard Drive, and then press . 23 Enter a password in the Enter Network Password window, if desired, and then click Next. 24 Remove the operating system CD from the CD or DVD drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 When the Windows 2000 Professional Setup screen reappears, use the arrow keys to select the type of filing system that you want Windows 2000 to use, and then press . 9 Press again to restart your computer. 10 Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears. 11 When the Regional Settings screen appears, select the settings for your locale, and then click Next.
SECTION 3 A d d i n g Pa r t s Removing the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding Memory Adding a Second Hard Drive Adding Other Drives Replacing the Computer Cover w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. 1 Turn off the computer and devices, and disconnect them from their electrical outlets. 2 Briefly press the power button.
5 Face the front of the computer. Use your thumbs to press in both latches while pushing the cover backward. Move the cover back slightly, and then lift it straight up. If necessary, use both hands and work one side at a time. Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Board In the illustration, the text in parentheses indicates how items are identified on the system board.
Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Install only PCI cards in your computer. Before installing a card, make sure that a slot is available for it. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. 1 Turn off the computer and devices, and disconnect them from their electrical outlets. 2 Briefly press the power button.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.
Make sure that the card is fully seated and that its bracket is within the card slot. fully seated not fully seated bracket within slot bracket caught outside of slot 6 Secure the bracket on the end of the card with the screw you removed in step 2. 7 Connect any cables required for the card as described in the card documentation. 8 Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. 1 Turn off the computer and devices, and disconnect them from their electrical outlets. 2 Briefly press the power button.
2 Briefly press the power button. Pressing the power button when the computer is not connected to an electrical outlet discharges residual electricity and can help prevent system board damage. 3 Remove the computer cover (see page 42). 4 Press out the securing clip at each end of the memory connector. 5 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer. 8 Plug your computer and devices into their electrical outlets, and turn them on. Adding a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Your computer includes one hard drive.
4 Press in the tabs, and swing the front panel away from the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Remove the screws securing the drive bracket, and lift the bracket out of the computer. drive bracket screws (2) 6 52 Ad d i n g Pa r ts Orient the new drive with its circuit board facing the inside of the bracket. Align the bracket tabs with the two tab holes in the side of the drive, and rotate the drive into the bracket. Then secure the screw.
. screw circuit board tab holes (2) bracket tabs (2) 7 Align the bracket tabs with the slots in the computer, and slide the bracket into place. Secure the bracket with the screws you removed in step 5. 8 Connect a power cable to the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: Match the colored strip on the cable with pin 1 on the drive. 9 Locate the extra connector on the wide cable attached to your first hard drive. Attach the connector to the new hard drive. pin 1 cable 10 54 Ad d i n g Pa r ts Insert the front panel hooks into the computer slots, and snap the front panel back onto the computer.
slots (3) hooks (3 sets) tabs (3) 11 front panel Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer. 12 Plug your computer and devices into their electrical outlets, and turn them on. 13 See the drive documentation for instructions on installing any software required for drive operation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding Other Drives Your computer includes a floppy drive and either a CD or DVD drive. You can add drives, such as Zip drives and CD-RW drives, using the procedures in the following sections. 5.25-Inch Devices HINT: You need additional hardware, such as a mounting kit, to install a 3.5-inch drive in a 5.25-inch bay. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
tabs (3) 5 front panel Disconnect the two cables from the drive installed in the drive cage. Put a piece of tape on the wide cable connector to help you correctly reattach it later.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Remove the screw from the side of the drive cage. Pull the drive cage toward you to unlock it from the computer. Then lift out the drive cage. drive cage screw 7 58 Ad d i n g Pa r ts Press in the two tabs on the insert, and rotate the insert toward you to remove it.
tabs (2) insert 8 Slide the new drive into the bay, and secure the drive with the three screws. screws (3) slots (6) 9 With the slots on the drive cage extending slightly beyond the front of the computer, lower the drive cage and slide it toward the back of the computer until the cage locks into place.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 10 Connect a power cable to each drive. power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive.
11 Remove the tape from the wide cable connector and reattach the connector to the original drive. Locate the extra connector on the cable and attach it to the new drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 12 Insert the front panel hooks into the computer slots, and snap the front panel back onto the computer. slots (3) hooks (3 sets) tabs (3) 13 front panel Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer. 62 Ad d i n g Pa r ts 14 Plug your computer and devices into their electrical outlets, and turn them on.
3.5-Inch Devices CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. 1 Turn off the computer and devices, and disconnect them from their electrical outlets. 2 Briefly press the power button.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: You must remove the upper insert to remove the lower insert. 5 From the back of the front panel, press the tab on the insert for the bay you plan to use. insert tab 6 64 Ad d i n g Pa r ts Disconnect the two cables from the drive installed in the drive cage. Put a piece of tape on the wide cable connector to help you correctly reattach it later.
7 Remove the screw from the side of the drive cage. Pull the drive cage toward you to unlock it from the computer. Then lift out the drive cage.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 Remove the metal plate from the selected bay by working the plate back and forth to break the perforations around the edges. 9 To install a new drive in the lower 3.5-inch bay, slide the drive into the bay and secure it with three screws.
To install a new drive in the upper 3.5-inch bay, first remove the 1/4-inch screw and drive bracket from the drive cage. Attach the new drive to the bracket with two drive screws on the right side. Then slide the drive into the drive bay and secure it to the drive cage with one 1/4-inch screw on each side. 1/4-inch screws (2) HINT: Be sure to remove the 1/4-inch screw on the right side of the drive cage.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive.
12 Remove the tape from the wide cable connector and reattach the connector to the original drive. Locate the extra connector on the cable and attach it to the new drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 13 Insert the front panel hooks into the computer slots, and snap the front panel back onto the computer. slots (3) hooks (3 sets) tabs (3) 14 front panel Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer. 70 Ad d i n g Pa r ts 15 Plug your computer and devices into their electrical outlets, and turn them on.
Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. 1 Turn off the computer and devices, and disconnect them from their electrical outlets. 2 Briefly press the power button.
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SECTION 4 Appendix Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Specifications Microprocessor Microprocessor type Intel® Pentium® III microprocessor L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache 256-KB Advanced Transfer Cache that resides in the processor core. The L2 cache runs at the processor internal clock speed.
Memory Architecture non-ECC PC133 SDRAM Memory connectors two; gold contacts Memory capacities 64, 128, and 256 MB (non-ECC) Minimum memory 64 MB (non-ECC) Maximum memory 512 MB (non-ECC) Frequency 133 MHz Clock cycle 7.5 ns (supports 4 clocks only) CAS latency 3 SPD revision 1.2 A Buffering unbuffered Voltage 3.3 V Data bus width 64 bits Drives Externally accessible: Mini tower chassis two 5.25-inch bays three 3.5-inch bays Desktop chassis two 5.25-inch bays two 3.
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Power light green Hard-drive access light green Network lights (optional) green and yellow Diagnostic code lights four bicolor (yellow and green) located on back panel Power DC power supply: Wattage 200 W Heat dissipation 778 BTU (fully loaded computer without monitor) Voltage (switch-selectable on back 90 to 135 V at 60 Hz;180 to 265 V at 50 Hz; panel) 100 V at 50 to 60 Hz for Japanese computers Backup battery 3-V CR2032 coin cell Physical Mini tower chassis: Height x Width x Depth 43.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating left side (for mini tower orientation) and bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec) Altitude: 3 Operating –15.2 to 3048 m (–50 to 10,000 ft)3 Storage –15.
Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue Dell logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. System Setup Screens The system setup screens are organized into the following sections: • The menu bar at the top provides access to the main program screens: – Main provides settings for the basic computer configuration.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • The left side lists configuration options and their settings for the hardware installed in your computer. You can change settings enclosed in brackets, but not those that are grayed out. Options identified by an arrowhead (>) provide access to submenus. • The top-right side displays help information for a highlighted option. • The bottom-right side lists keys and their functions for the displayed screen.
If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. 1 Record all the screens in the system setup program so that you can restore the correct settings in step 6. 2 Remove the computer cover (see page 42).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Contacting Dell HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Belgium (Brussels) Technical Support International Access Code: 00 Customer Care Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 02 481 92 88 02 481 91 19 toll free: 0800 16884 Website: http://support.euro.dell.com E-mail: tech_be@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers France (Paris/Montpellier) Home and Small Business International Access Code: 00 Technical Support 0825 387 270 Country Code: 33 Customer Care 0825 823 833 City Code: (1) (4) Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Website: http://support.euro.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Japan (Kawasaki) Technical Support (Server) toll free: 0120-1984-35 International Access Code: 001 Technical Support (Dimension™ and Inspiron™) toll free: 0120-1982-26 Country Code: 81 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 City Code: 44 Technical Support (Dell Precision™, OptiPlex™ and La
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico International Access Code: 95 Country Code: 52 City Code: 5 Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Automated Order-Status System (Austin, Texas, U.S.A.) 512 728-0685 AutoTech (Automated technical support) (Austin, Texas, U.S.A.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers South Africa (Johannesburg) Technical Support International Access Code: 09/091 Customer Care 011 709 7707 Country Code: 27 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 City Code: 11 011 709 7710 Website: http://support.euro.dell.com E-mail: dell_za_support@dell.
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Country (City) International Access Code Country Code City Code U.K.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers U.S.A.
4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful. It is available from the U.S. Government Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7 or on the World Wide Web at http://www.fcc.gov/cib/Publications/tvibook.html.
FCC Notices (U.S. Only) Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom or back panel of your computer, on card-mounting brackets, and on the cards themselves.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site. NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.
Index A contact numbers, 82 F audio. See sound cover removing, 42 replacing, 71 finding solutions, 18 B crashes, 32 battery disposal, 81 replacing, 80 D BIOS, 78 Dellnet, 12 floppy drive fixing problems, 28 H display.
Index messages start-up, 21 Windows, 31 modem fixing problems, 26 monitor fixing problems, 22 motherboard. See system board mouse fixing problems, 27 R RAM. See memory regulatory notices, 97 resetting Dellnet account, 13 Tell Me How help file accessing, 20 troubleshooting, 18 turning off the computer, 16 ResourceCD, 34 returns, 100 S safety instructions, 7 V video fixing problems, 22 volume adjusting, 24 ScanDisk, 30 screen.
