Solution Guide

Solving Problems 43
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.
GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for
help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.
E-MAIL DELL— Go to http://support.dell.com, and then click E-Mail Dell in
the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours. See "Dell
Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.
CALL DELL— If you cannot solve your problem using the Dell support website
or e-mail service, call Dell for technical assistance (see page 92). See "Dell
Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.