Solution Guide

Solving Problems 37
If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the
possibility that the original CD is defective.
CLEAN THE DISC— See the Tell Me How help file for instructions. To access
help files, see page 24.
ADJUST THE WINDOWS VOLUME CONTROL— In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows Me or 2000,
double-click the speaker icon in the lower-right corner of your screen. Be sure that
the volume is turned up and that the sound is not muted.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP,
Click the Start button, and then click My Computer. In Windows Me and
Windows 2000, double-click the My Computer icon on the Windows desktop. If
the floppy drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE WITH ANOTHER DVD—Insert another DVD to eliminate
the possibility that the original DVD is defective.
CLEAN THE DISC— See the Tell Me How help file for instructions.