Solution Guide

32 Solving Problems
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NOTICE: Connect the modem to an analog telephone jack only. Connecting
the modem to a digital telephone network damages the modem.
CHECK THE TELEPHONE JACK— Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
CHECK THE CONNECTION— Verify that the telephone line is connected to the
green jack on the modem. (The green line-in jack has either a LINE IN label or a
connector-shaped icon next to it.)
CHECK THE TELEPHONE LINE— Try using a different telephone line. If you
are using a line that is 10 ft (3 m) or more in length, try a shorter one.