Dell™ Dimension™ 2100 www.dell.com support.dell.
HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 24. ____________________ Information in this document is subject to change without notice.
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . When Using Your Computer . . . . . . . . . . . . . . . . . . . Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . When Working Inside Your Computer . . . . . . . . . . . . . . 7 7 8 10 . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . .
Video and Monitor Problems If the screen is blank . . . . . . . . . . . . . . . . . . . 26 . . . . . . . . . . . . . . . . . . . . . . 26 . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . . . 29 If the screen is difficult to read . Sound and Speaker Problems Printer Problems . . . . . . . . . . 29 . . . . . . . . . . . . . . 30 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31 Modem Problems . . .
Resolving Other Technical Problems Reinstalling Drivers . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . 44 Using the Windows XP Device Driver Rollback . . . . . . . . . 45 . . . . . . . 46 Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Resolving Software and Hardware Incompatibilities Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . .
4 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . System Setup Screens . . . . . . . . . . . . . . . . . . . . . Clearing Forgotten Passwords Replacing the Battery 88 . . . . . . . . . . . . 90 . . . . . 90 . . . . . . 91 . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Contact Numbers and Addresses . . . . . . . . . . . .
Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
• Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse • Always leave space to rest your hands while using the keyboard or mouse.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of user arms at desk level feet flat on the floor When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. NOTICE: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation or at the guidance of a Dell support technician.
3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. 4 Disconnect any devices connected to the computer, including the monitor, from their electrical outlets to reduce the potential for personal injury or shock.
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SECTION 1 Connecting a Printer Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer 1 Turn off the computer (see page 18).
parallel connector on computer screws (2) parallel connector on printer clips (2) parallel printer cable notches (2) 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see page 16).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m USB Printer HINT: You can connect USB devices while the computer is turned on. 1 Install the printer driver if necessary (see the following section). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way. HINT: Your computer has two USB connectors on the back panel (see the START HERE sheet for their locations).
To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs either Windows 2000 or Windows Millennium Edition (Me), click the Start button, point to Settings, and then click Printers. If your printer is listed in the Printers window, the printer is ready to use.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 1 Click the Start button, point to All Programs—> Accessories—> Communications, and then click Network Setup Wizard.
4 Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes. 5 Turn off your monitor and any other devices connected to power.
Setting Up w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 2 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 25. Get technical assistance from Dell. See page 92. See page 25.
See page 26. See page 28. See page 29. See page 32. See page 34. See page 35. See page 35. See page 39. See page 31. See page 39. See page 40. See page 41. See page 43. See page 43.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TO A C C E S S T H E Tell Me How H E L P F I L E Microsoft® Windows® XP 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. Windows Millennium Edition (Me) and Windows 2000 Click the Start button, point to Programs, point to User’s Guides, and then click Tell Me How.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press a key on the keyboard or move the mouse. HINT: See the Tell Me How help file for information on the standby mode. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. N O N - S Y S T E M D I S K E R R O R — There is a floppy disk in the floppy drive. Remove the floppy disk and restart the computer. If the screen is blank HINT: See the monitor documentation for fault indications and troubleshooting procedures specific to your monitor.
C H E C K T H E B A C K P A N E L L I G H T S — If all four lights below the serial port are not green, call Dell for technical assistance (see page 92). C H E C K T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or search for the keyword standby in Windows Help. To access help files, see page 24. If the screen is difficult to read A D J U S T T H E C O N T R A S T A N D B R I G H T N E S S — See the monitor documentation for instructions on adjusting the contrast and brightness.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality. Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Display icon, and then click the Settings tab.
R U N T H E S P E A K E R D I A G N O S T I C S — Some speaker systems have selfcontained diagnostics. See the speaker documentation for diagnostics instructions. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 44.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 5 Click Properties, and then click the Ports tab. Ensure that the Print to the following port(s): setting is LPT1 (Printer Port).
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer name. 5 Click Properties, and then click the Ports tab. Ensure that the Print to the following port(s): setting is USB. Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Printers.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: Connect the modem to an analog telephone jack only. Connecting the modem to a digital telephone network damages the modem. C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Network and Internet Connections. 4 Click Internet Options. 5 Click Network Diagnostics and perform the connectivity test. Windows Me 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click Modems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Press to display the Start menu. 2 In Windows XP, type the letter u, and then type the letter u again. In Windows Me and Windows 2000, use the keyboard arrow keys to highlight Shut Down, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the START HERE sheet for your computer.
CHECK THE MOUSE SETTINGS Windows XP 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Mouse icon. 3 Try adjusting the settings.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TE S T T H E D R I V E W I T H A N O T H E R F L O P P Y D I S K — Insert another floppy disk to eliminate the possibility that the original floppy disk is defective. C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is not full or write-protected (locked). See the following illustration.
TE S T T H E D R I V E W I T H A N O T H E R C D — Insert another CD to eliminate the possibility that the original CD is defective. C L E A N T H E D I S C — See the Tell Me How help file for instructions. To access help files, see page 24. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows Me or 2000, double-click the speaker icon in the lower-right corner of your screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the CD-RW drive stops writing TU R N O F F S T A N D B Y I N W I N D O W S B E F O R E W R I T I N G T O A C D - R W D I S C — See the Tell Me How help file or search for the keyword standby in Help and Support (Help in Windows Me and Windows 2000). To access help files, see page 24. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive must receive a steady stream of data when writing.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer. CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER— Green indicates that the network connection is active. If the status light is not green, try replacing the network cable. R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions.
A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments. 1 Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard. 2 On the welcome screen, click Next. 3 Follow the instructions on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click to highlight your connection type in the displayed list.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet. G O T O T H E D E L L S U P P O R T W E B S I T E — Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 90 for a description of the hardware and software support provided by Dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Dell installed the following drivers on your computer: • Intel® 800 Series Chip Set Driver — Installs the Microsoft Windows operating system device installation files (.
5 At the Welcome Dell System Owner screen, click Next. The Please wait... the ResourceCD is detecting hardware in your computer message appears. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. 5 Click the Drivers tab. 6 Click Roll Back Driver. Windows XP, Windows Me, and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.
You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Windows 2000 To check for conflicts on a computer running Windows 2000: 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click System. 3 Click the Hardware tab. 4 Click Device Manager. 5 Click View, and then click Resources by connection. 6 Double-click Interrupt request (IRQ) to view the IRQ assignments.
Windows XP and Windows Me provide a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can also undo the last System Restore. System Restore automatically creates system checkpoints every 10 hours that the computer remains turned on and every 24 hours of real time.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Make sure that Turn off System Restore is unchecked. Windows Me 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the System icon. 3 Click the Performance tab. 4 Click File System. 5 Click the Troubleshooting tab, and make sure that Disable System Restore is unchecked.
3 Click Next. 4 Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. 5 Click Create (click Next in Windows Me). 6 Click OK (click Close in Windows Me). Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 45). If that is unsuccessful, then use System Restore.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 5 Click Next (OK in Windows Me). The Restoration Complete screen appears (the Restoration in Progress screen in Windows Me) after System Restore completes collecting data, and then the computer automatically restarts. 6 After the computer restarts, click OK.
Before reinstalling the Windows XP operating system to correct a problem, try correcting the problem by performing a Windows System Restore (see page 49). NOTICE: The operating system CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 When the Regional Settings screen appears, select the settings for your locale, and then click Next. 9 Enter your name and organization in the Personalize Your Software screen, and then click Next. 10 If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next.
NOTICE: The operating system CD provides options for reinstalling your Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 11 Ensure that Typical is selected, and then click Next. 12 Specify a computer name, workgroup, and computer description, if desired, and then click Next. 13 Select a country in the Country/Region window, and then click Next. 14 Specify a time zone in the Establish Time Zone window, and then click Next. 15 Click Finish. Windows Setup installs necessary files, and then restarts the computer.
25 Enter the system setup program as directed by a Dell technical support representative. 26 In the system setup program Boot menu, change the boot sequence back to the original boot sequence. Then, exit the system setup program. 1 Insert the operating system CD into the CD or DVD drive. 2 Shut down the computer. 3 Start the computer. 4 Press any key when the Press any key to boot from CD message appears on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 13 When prompted, enter the Windows product key, which is printed on the Microsoft label on your computer. Then click Next. 14 When the Computer Name and Administrator Password screen appears, enter a name for your computer and a password, if desired. Then click Next. 15 Enter the date and time in the Date and Time Settings screen, and then click Next. Windows 2000 now begins to install its components and configure the computer.
SECTION 3 Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3.5-Inch Drive Adding Cards Adding Memory Replacing the Computer Cover w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To avoid damaging the system board, disconnect the power cable from the electrical outlet and from the back of the computer, and then press the power button before you open the computer cover.
3 Face the front of the computer. Place your left hand on the left side of the computer. Push back the release latch at the top-back edge of the computer to release the computer cover into your left hand. computer cover release latch CAUTION: Keep your hands clear of the metal edges on the computer. 4 Lift the cover out from the curved hinge at the bottom of the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. To access components on the system board or to add parts to the computer, you must rotate the power supply out of the way: 1 Turn off the computer and devices, and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack on the wall.
4 Lay the computer on its side as shown in the following illustration. Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power cables clear.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of the latch.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Board In the illustration, the text in parentheses indicates how items are identified on the system board. microprocessor socket (J5H1) DIMM sockets (BANK0, BANK1) page 78 keyboard connector (KEYBD) mouse connector (MOUSE) USB connectors (USBn) page 16 fan connector (J3J1) 3.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive: 1 Turn off the computer and devices, and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack on the wall. 2 Press the power button.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 While facing the front of the computer, press the front-panel release tab on the top of the computer. Swing the front panel away from the computer, disengage the two retaining hooks on the front panel, and carefully pull it away from the computer.
5 Remove the front-panel insert. From the back of the front panel, press the release tab to the side. Then rotate the insert toward you, and remove it from the front panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Rotate the power supply (see page 62). 7 Remove the metal drive bay plate covering the bay. Using a screwdriver, pop out the metal plate from the left or right side of the computer.
8 Remove the extra rails from the front of the computer frame (see the illustration below). Install the rail marked “L” on the left side of the drive and the rail marked “R” on the right side of the drive. front of computer left rail right rail 9 Slide the drive assembly into the drive bay. NOTICE: Dell does not recommend routing cables over cards because the cables can restrict airflow, cause cooling problems, and interfere with removing and replacing the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 11 Connect a power cable to the drive. power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. 12 If you didn’t install a controller card in step 10, remove the tape from the wide cable connector and reattach the connector to the original drive. Then locate the extra connector on the cable and attach it to the new drive.
13 Replace the front panel. Fit the front panel’s two retaining hooks into their corresponding slots on the computer (see page 68). Then, rotate the front panel toward the computer until the front panel latches into position. 14 Make sure that no cable connections were loosened during the procedure. Arrange cables so that they will not interfere with replacing the power supply and computer cover. 15 Rotate the power supply back into place (see page 64). 16 Replace the computer cover (see page 80).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Unscrew and remove the filler bracket for the card slot you want to use.
6 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Make sure that the card is fully seated and that its bracket is within the card slot. fully seated not fully seated bracket within slot bracket caught outside of slot 76 Adding Parts 7 Secure the bracket on the end of the card with the screw you removed in step 5. 8 Connect any cables required for the card as described in the card documentation. 9 Rotate the power supply back into place (see page 64).
Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. 1 Turn off the computer and devices, and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack on the wall. 2 Press the power button.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. HINT: Memory purchased from Dell is covered under your computer warranty. You can increase your computer memory by installing memory modules on the system board. See page 83 for information on the type of memory supported by your computer. 1 Turn off the computer and devices, and disconnect them from their electrical outlets.
6 To insert a module, press out the securing clip at each end of the memory connector. system board location securing clips (2) 0 1 notches (2) memory module 1 2 connector 3 4 cutouts (2) step 6 step 7 step 8 7 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: The system memory value reported by the operating system is 1 or 2 MB less than the memory installed because that memory is reserved for video functions. 80 Adding Parts 9 Rotate the power supply back into place (see page 64). 10 Replace the computer cover (see the following section). Replace the computer cover: 1 Rotate the power supply back into place (see page 64).
SECTION 4 Specifications Standard Settings Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Microprocessor Microprocessor type Intel® Pentium® III that runs at an external speed of 100 or 133 MHz or an Intel Celeron™ microprocessor that runs at external speed of 66 or 100 MHz L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache: Pentium III processors 256-KB Advanced Transfer Cache that resides in the processor core.
Memory Architecture non-ECC SDRAM modules Memory connectors two; gold contacts Memory capacities 32, 64, 128, and 256 MB (non-ECC) Minimum memory1 64 MB (non-ECC) Maximum memory 512 MB (non-ECC) Frequency 100 MHz Voltage 3.3 V Data bus width 64 bits Drives Externally accessible one 5.25-inch bay two 3.
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Physical Height x Width x Depth 39 x 16.8 x 34 cm (15.375 x 6.625 x 13.375 inches) Weight 9.9 Kg (22 lbs) Environmental Temperature: Operating 10° to 35°C (50° to 95°F)2 Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the Main screen of the program. Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue Dell logo appears, press immediately.
System Setup Screens The system setup screens are organized into the following sections: • • The menu bar at the top provides access to the main program screens: – Main provides settings for the basic computer configuration. – Advanced provides detailed settings for some computer features. – Security provides indications and settings for user and setup passwords. – Boot provides information about how the computer starts. – Exit provides selections for saving and loading the program settings.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Replace the computer cover (see page 80), plug your computer into an electrical outlet, and turn on the computer. 6 Press at the Maintenance screen and then click Yes to clear all passwords. 7 Press to save your changes and exit the system setup program. 8 Remove the computer cover again. 9 Rotate the power supply (see page 62). 10 Move the jumper plug so that pins 1 and 2 are jumpered (standard setting).
3 Rotate the power supply (see page 62). NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). 4 Locate the battery socket BATTERY (see page 66) and pry the battery out of its socket with your fingers or with a plastic screwdriver. 5 Insert the battery into the socket with the side labeled “+” facing up.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware.
Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator. See "Dell Technical Support Policy" on page 90 for a description of the hardware and software support provided by Dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Belgium (Brussels) Technical Support 02 481 92 88 International Access Code: 00 Customer Care Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 02 481 91 19 toll free: 0800 16884 Website: http://support.euro.dell.com E-mail: tech_be@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Denmark (Horsholm) Technical Support 45170182 International Access Code: 00 Relational Customer Care 45170184 Country Code: 45 Home/Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard 46 0 859005594 45170117 Website: http://support.euro.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Hong Kong Technical Support toll free: 800 96 4107 International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 852 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 604 633 4949 Ireland (Cherrywood) Technical Support International Access Code: 16 Home User Customer Care
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Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Norway (Lysaker) Technical Support 671 16882 International Access Code: 00 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard 46 0 85 590 05 594 671 16865 Website: http://support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers St.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Sweden (Upplands Vasby) Technical Support 08 590 05 199 International Access Code: 00 Relational Customer Care 08 590 05 642 Country Code: 46 Home/Small Business Customer Care 08 587 70 527 City Code: 8 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Website: http://support.euro.dell.com E-mail: swe_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers U.S.A.
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Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: • Class A is typically for business or industrial environments. • Class B is typically for residential environments.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help.
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): 112 Appendix Exportador: Dell One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.
Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year limited warranty, a two-year limited warranty, or a three-year limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe these limited warranties, the manufacturer guarantee for Latin America and the Caribbean, and the return policy for the U.S. and Canada. One-Year Limited Warranty (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the limited warranty period. Refer to the section titled “Getting Help” or “Contacting Dell” in your Dell documentation to find the appropriate contact information for obtaining customer assistance.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell’s one-year limited warranty only.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or DellWare products.
Limited Warranty Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT.
Three-Year Limited Warranty (U.S. Only) Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is three years beginning on the date of invoice, as described in the following text.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. Refer to the section titled “Getting Help” or “Contacting Dell” in your Dell documentation to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or DellWare products.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
“Total Satisfaction” Return Policy (U.S. and Canada Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price.
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Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
Appendix w w w. d e l l . c o m | s u p p o r t . d e l l .
A audio.
Index H hard drive fixing problems, 38 help file accessing, 24 motherboard.
T W technical assistance telephone numbers and addresses, 92 warranty repair or credit, 106 warranty information, 113 Tell Me How help file accessing, 24 troubleshooting, 22 turning off the computer, 18 V video fixing problems, 26 volume adjusting, 28 Windows 2000 error messages, 39 Help, 24 printer, 30 reinstalling, 57 shutdown, 18 Windows 98 error messages, 39 Windows Me error messages, 39 Help, 24 printer, 30 reinstalling, 55 shutdown, 18 Windows XP device driver rollback, 45 Help, 24 printer, 30 r
Index 138 Index
