Solution Guide

Troubleshooting 97
7 Look in the Citrix Delivery Services Console to make sure that the user
launching the application is in a Group allowed to launch the application.
8 For streamed applications, make sure that User Account Control (UAC) is
turned off on the server.
Frozen or Crashed Citrix Sessions
When users do not log off from their Citrix sessions properly, the orphaned
sessions begin to slow and may eventually cause the server to freeze or crash.
Therefore, it is extremely important that users follow best practices to formally
and properly log off each session (Start
→ Logoff → Ok) and not to simply click
the boxed x in the upper right hand corner of the session window.
However, you may still encounter this issue, and here are two ways to resolve it:
1
Manually log off the user.
a Open a session as the Citrix Administrator.
b Review the list of open sessions and manually close each session.
2 Reboot the server.