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Solution Guide

ManualsBrandsDell ManualsSoftwareDell Digital Forensics Solution
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Troubleshooting 95
Troubleshooting
General Troubleshooting Tips
• Make sure all clients and servers can see each other—that they are able to
ping one another by both the NetBIOS name as well as by the IP address.
• Make sure firewalls allow traffic.
• Reboot servers and clients to make sure that all installation and configuration
changes have been recognized by the systems.
Forensics Software-Specific Issues
EnCase: EnCase launches in Acquisition Mode
This issue indicates that EnCase has no license.
1
Within EnCase select
Tools
→
Options
and make sure the
User Key Path
,
Server Key Path
, and
Server Address
are filled out (these fields should
point to the locations of the license keys).
2
Check the firewall on the client and EnCase license server to make sure port
4445 is open.
3
Make sure the client can ping the EnCase license server.